Your communication tools need to do more than just make calls; they need to drive efficiency, capture data, and integrate tightly with your existing workflows. For growing teams that rely on CRMs like Zoho, Salesforce, or HubSpot, the ability to automatically log calls, track customer interactions, and extract insights in real-time is critical. That’s where cloud-based calling platforms like FreJun vs Aircall come in.
While both FreJun and Aircall help teams improve communication, they cater to different business needs and geographies. FreJun is designed with Indian businesses in mind, offering fast setup, localized support, and powerful CRM-first features like WhatsApp sync and AI summaries. In this comparison, we’ll break down how each platform performs in terms of CRM integration, calling features, ease of use, and more, so you can confidently choose the one that aligns best with your goals.
Table of contents
CRM-Driven Calling Platforms
Sales and support teams today rely heavily on CRMs to manage everything from lead tracking to client engagement. However, while CRMs excel at storing data, the actual conversations, voice calls, WhatsApp messages, and real-time interactions often happen elsewhere, leading to gaps in visibility and productivity. That’s where modern calling platforms like FreJun and Aircall come in, aiming to bridge this disconnect by integrating telephony directly into CRM workflows.
FreJun: Purpose-Built for CRM-First Teams
FreJun makes calling easier for sales and support teams by connecting directly with CRMs like Zoho, HubSpot, and Salesforce. It offers built-in AI summaries, WhatsApp sync, and quick setup, perfect for teams that want to stay organized and move fast without complex tools.
- Native integration with CRMs like Zoho, HubSpot, Salesforce, and Freshsales
- Built-in AI call summaries and smart tagging
- WhatsApp sync for call and chat logging into CRMs
- Easy plug-and-play setup with minimal tech dependency
- Affordable pricing is ideal for startups and mid-sized teams
- Best fit for CRM-driven, high-velocity sales/support teams
Aircall: Robust Infrastructure for Global Enterprises
Aircall is designed for large teams that need advanced calling features like IVR, power dialers, and global team support. It works well with many tools and CRMs but may need more setup, making it better suited for bigger businesses with complex needs.
- Supports multi-level IVR, call queues, and routing trees
- Includes power dialers for outbound call automation
- Offers team monitoring features like whisper, barge-in, and analytics
- Broad integration support across global tools
FreJun: Built for Indian Teams & CRM Workflows
FreJun is purpose-built for high-performing remote sales teams. With features like smart auto-dialers, CRM-linked follow-ups, and AI-powered call transcription, FreJun optimizes every stage of outbound communication. It integrates natively with Salesforce, Zoho, HubSpot, Freshworks, and others, enabling seamless call tracking and automation. FreJun’s cloud infrastructure ensures location-agnostic access, making it ideal for hybrid and distributed sales teams. Reps can automate repetitive tasks, sync CRM data instantly, and analyze calls to improve performance. Managers also benefit from insights that support coaching and pipeline decisions.
Key FreJun Features:
- Auto-dialing and follow-up automation: Schedule calls, set up intelligent sequences, and let FreJun automatically dial leads so your reps spend more time selling and less time clicking.
- Real-time AI transcription and call tagging: Every conversation is transcribed in real time and tagged with relevant keywords, making it easier to track topics, review interactions, and identify follow-up actions.
- Native CRM integration (Salesforce, Zoho, HubSpot, Freshworks): Sync call logs, notes, and recordings directly into your CRM, eliminating manual updates and ensuring no lead falls through the cracks.
- Cloud-ready for remote and hybrid teams: FreJun’s cloud infrastructure ensures crystal-clear calling and consistent performance, no matter where your team is located.
- Performance dashboards: Managers get real-time visibility into call outcomes, rep activity, and engagement patterns for better decision-making and coaching.
Pricing: Standard: Begins at $14.49 per user, per month
Professional: Starts at $16.69 per user, per month
G2 Reviews: 4.9/5
Aircall: Global Powerhouse with Flexible Telephony
Aircall is a cloud-based phone system designed for customer-facing teams. It offers call routing, IVR, live call monitoring, and integrations with major CRMs like Salesforce, HubSpot, and Zendesk. Its ease of implementation and global number support make it a strong option for international teams.
Key Aircall Features:
- IVR and Call routing: Aircall helps direct inbound calls efficiently using interactive voice menus and routing rules tailored to team availability.
- CRM integrations: Syncs contact details, call logs, and notes directly with popular CRMs to keep your sales and support systems aligned.
- Global number availability: Offers international phone numbers in over 100 countries, making it easy to build a global presence without physical offices.
- Real-time call monitoring and analytics: Managers can listen in, whisper advice, or analyze call performance through live dashboards and historical reporting tools.
Pricing: The basic plan starts at $30 per month.
G2 Rating: 4.3/5
CRM Integration Capabilities: A Close Look
CRM integration is at the heart of any modern calling solution, and this is where FreJun truly shines. Designed with CRM-centric teams in mind, FreJun offers seamless, native integration with tools like Zoho, HubSpot, Salesforce, and Freshsales. It not only auto-logs every call with accurate timestamps and caller details but also adds value through AI-powered summaries and tagging, saving reps’ time while ensuring every interaction is documented.
1. FreJun: Seamless Sync with Indian-Focused CRMs
FreJun is designed to work flawlessly with popular CRM integrations for Salesforce, Zoho, HubSpot, and Freshworks. It automatically logs every call inside your CRM, including details like duration, call notes, and AI-generated summaries.
2. Aircall: Broad Integrations with Global CRMs
Aircall integrates with a wide range of CRMs such as Salesforce, HubSpot, Pipedrive, and Zoho. It supports real-time call logging and lead activity updates, though some CRM features like call notes or tagging may require additional configuration or third-party tools. Unlike FreJun, Aircall does not offer WhatsApp logging, which may limit visibility into omnichannel communication.
3. The Verdict
FreJun offers a seamless CRM experience with native integrations, WhatsApp sync, and real-time logging, perfect for fast-moving, India-based sales teams. Designed for simplicity and automation, FreJun makes CRM-connected calling easier and more efficient out of the box.
Call Features Comparison: FreJun vs Aircall
FreJun offers a powerful yet simplified calling experience tailored for modern CRM-driven teams. With built-in features like click-to-call, AI-generated call summaries, number masking, and call recording compliant with Indian regulations, FreJun ensures every customer interaction is documented and actionable. It also provides seamless browser access and native WhatsApp call logging, an edge that Aircall doesn’t offer. While Aircall includes advanced features like power dialers and multi-level IVR systems, these often cater to large enterprise teams with complex workflows.
Key Takeaways
FreJun has carved a niche as the go-to calling solution for CRM-centric businesses, especially those operating in the Indian market. Its seamless integration with CRMs like Zoho, HubSpot, Salesforce, and Freshsales, combined with native WhatsApp sync and AI-generated call summaries, makes it a highly efficient tool for teams that want every customer interaction captured, contextualized, and actionable. It works right out of the box. Add to that its India-friendly pricing, local compliance, and responsive customer support, and FreJun becomes a practical, high-impact solution for sales, support, and service teams alike.
Aircall offers advanced features like multi-level IVR, power dialers, and broad integration with various CRMs and business tools. However, for small to mid-sized teams, especially those in India, Aircall’s pricing structure, setup complexity, and lack of local features like WhatsApp integration can be limiting. While it’s a strong platform globally, Aircall may not deliver the same level of efficiency or ease of use that FreJun brings to the table. For businesses that prioritize speed, simplicity, smart automation, and CRM alignment, FreJun leads the way.
Final Thoughts
CRM-dependent sales and support landscape, businesses need more than just a calling platform; they need a solution that integrates seamlessly into their workflow, reduces manual effort, and enhances customer conversations. FreJun and Aircall both offer capable platforms, but they serve very different audiences. If you’re running a global call center operation with multiple departments and advanced call routing needs, Aircall is a solid contender with its multi-level IVR, power dialers, and enterprise-grade monitoring tools.
However, if your team is CRM-focused, India-based, and looking for simplicity, smart automation, and value for money, FreJun emerges as the better choice. With built-in AI call summaries, native WhatsApp sync, plug-and-play CRM integration, and affordable India-centric pricing, FreJun doesn’t just help you make calls, it helps you close deals faster, follow up smarter, and track customer journeys effortlessly.
Ultimately, FreJun delivers what most growing teams need: a clean, CRM-connected calling system that just works, without draining your time, tech resources, or budget.
Further Readings – Top 11 Calling Software in the UAE You Need to Try
FAQs
Setting up with FreJun is quick and effortless. Teams can start making CRM-connected calls in just a few minutes without needing technical assistance or long onboarding cycles. The platform is designed to be user-friendly and easy to adopt for all team sizes.
Yes, sales and support teams can log both WhatsApp calls and messages directly into their CRMs when using FreJun. This native sync ensures complete visibility across channels and helps maintain a consistent communication history within tools like Zoho and HubSpot.
Fast-scaling businesses get strong ROI from FreJun thanks to its affordable pricing, AI-powered features, and seamless CRM integration. It’s an all-in-one solution that helps teams automate manual work, boost productivity, and stay organized, without the cost of complex enterprise platforms.
Smart call logging, built-in AI summaries, and real-time data sync make FreJun a top choice for CRM-driven teams. Every call, note, and follow-up gets captured effortlessly, ensuring teams stay focused on clients instead of managing call records manually.
Indian businesses can count on FreJun for fast, region-specific support through WhatsApp, phone, and email. The platform’s local presence ensures that help is always within reach, with onboarding and troubleshooting handled by a responsive and understanding team.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.