Post Call Survey

Collect customer feedback automatically
after every call

Trusted by leading voice first teams

What you get
with FreJun

One-Click Survey Launch

Agent triggers the survey after the call. The customer gets
transferred to a short automated IVR. No extra tools needed.

Custom Survey Questions

Build the questions that matter to your business. Customers respond
using their phone keypad. Fast for them. Structured data for you.

Real-Time Response Capture

Every answer logged instantly. No waiting for reports. Results
available in your dashboard the moment the survey ends.

CRM-Synced Insights

Survey scores and responses attach to the contact record automatically.
Your team sees customer sentiment without switching tabs.

Who uses Click-to-Call

Sales Team

Measure prospect experience after discovery calls. Identify which reps drive the best conversations. Fix what's broken before deals stall.

Recruiters

Capture CSAT scores on every ticket call. Spot service gaps immediately. Route unhappy customers to supervisors before they churn.

Support Teams

Replace random call sampling with direct customer feedback. Every call gets a score. Training decisions backed by data, not guesswork.

SOC2 Type 2 Certified

Enterprise security standards

ISO 27001 Certified

Information security management

GDPR Compliant

Data privacy compliance

Upload your call list, and FreJun gets you going.

Explore the FreJun platform

CRM integration

Make and log calls directly from your CRM with automatic sync of notes, recordings, and outcomes.

Call routing

Route inbound calls using IVR and smart rules so every caller reaches the right team instantly.

Auto dialer

Upload lists and automatically dial through them so your team spends more time talking and less time dialing.

Post call survey

Collect customer feedback instantly after calls with IVR surveys and sync responses directly to your CRM.

AI call summary

Get instant summaries, transcripts, and sentiment analysis for every call without listening to recordings.

Call analytics

Track call activity, performance, and outcomes in real time with dashboards and downloadable reports.

WhatsApp follow ups

Send automated WhatsApp messages after calls to keep conversations moving without manual follow ups.

Frequently
Asked Questions

Have more questions or doubts for us? Get
your questions answered from out team

How does the post call survey work?

The agent transfers the call to an automated IVR at the end of the conversation. The customer hears pre-recorded questions and responds using their phone keypad. FreJun captures every response instantly.

Can I customize the survey questions?

Yes. You define the questions, the response options, and the order. Surveys can be tailored per team, campaign, or use case. Update them anytime from the dashboard.

Does survey data sync to my CRM?

All responses, scores, and timestamps log directly to the contact record in your CRM. Works with HubSpot, Salesforce, Zoho, and 23+ other platforms.

Will customers actually complete a phone-based survey?

Phone keypad surveys capture responses while the customer is still engaged. No app downloads, no email follow-ups, no extra steps. Completion rates run significantly higher than email or SMS surveys.

Can I use survey results to coach my team?

Absolutely. Filter results by agent, team, or time period. Identify top performers, surface patterns in low scores, and build targeted coaching plans backed by real customer feedback.

Get started with
FreJun today

Close more deals and connect AI agents to the phone network - book a demo or try FreJun to see how it enables the modern voice stack.