Call automation for data driven teams | FreJun

FreJun Privacy Policy

Please Read This Policy Carefully
We, Frejun Inc(“we”, “us”, “our”), are the owners of software as a service offered under the brand Frejun(collectively referred to as the “Services” or “Software” as the context may require).
We respect data privacy rights and are committed to protecting personal information collected by or through use of the Services and/ or our website by You. This privacy policy (“Privacy Policy” or “Policy”) sets forth how we use and protect such personal information collected on our website and/ or collected by the use of or access to the Software.
1. What Qualifies as Personal Information
For the purposes of this Privacy Policy, any information (such as name, email id, company name, phone number, location, IP address, calendar access, etc.) provided by you, or persons you invite to use the Software (“Participants”), or collected by us, as a result of your use/access of the website and/ or Services, that can identify you as a person shall be referred to as “Personal Information”.
For the sake of convenience and for the purposes of this Policy we shall also consider the information disclosed by you and the Participants, during the Conversation as Personal Information.
2. Applicability of GDPR
Residents of the European Union (“EU”)should note that this Privacy Policy has been created in accordance with the requirements of the EU General Data Protection Regulation (the “GDPR”). As per the provisions of the GDPR we shall be considered the Controllers of the Personal information collected as a result of your use/access to the Services. For non-EU residents, by continuing to use or access the Services, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you may not use or access the Services.
3. What Personal/ Non-Personal Information do we Collect?
When you get in touch with us through the ‘contact us’ section, subscribe to our newsletter or blog, or the customer support functions on our website and/or Software, you would need to provide us with Personal Information such as your name, and e-mail address, designation, and organization. When you create an account for using our Services we collect your email address, complete name, payment card details, calendar(Google Calendar, Outlook Calendar, and other calendars), contacts, and IP address. When you use the Software we collect your voice recordings, participants’ voice recordings, third-party login credentials for the integrations, and participant’s email addresses. We may also collect Personal Information when you use/ access our Services.
Google AnalyticsOur website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, text files that are stored on your computer and enables an analysis of your use of the website. The information generated by the cookies about your use of our website is usually transferred to a server of Google in the US and stored there. In case of activation of IP anonymization on our website,  your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address is transmitted to a Google server in the US and shortened there. You can refuse the use of cookies by selecting the appropriate settings on your browser software. You can also prevent the data generated by the cookie and related to your use of the Services to Google and the processing of these data by Google, by clicking the following link, choosing the available browser plug-in, and installing it.
Website/Application and Social media accountsWe may also collect, store and use your Personal Information when you (1) access our social networking handles operated by us on Facebook, Twitter, Instagram, and/or LinkedIn (2) share our blogs through Facebook, Twitter, Google or Pinterest (3) comment/ provide feedback/testimonials on such social networking handles and (4) when you use your google or social media credentials to create an account or register for our Services.
We use cookies and similar tracking technologies to track user traffic patterns and hold certain registration information. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. If you wish to not have the information these technologies collect used to serve you targeted ads the Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to disable cookies altogether etc.
We use cookies to:
• improve the product
• improve the user experience on the website
• understand the usage based on the geographical area
• understand the usage based on the demographics
• understand and get usage patterns of the users
Examples of Cookies We Use: Session cookies, First party cookies, Third Party cookies, Secure Cookies, HTTP-only cookies, Flash cookies, Zombie cookies.
The cookies will collect following information:
• Location, IP address, First name, Last name of the user;
• User sessions;
• Clicks and scroll on the website;
• User’s operating system, browser information, CPU, GPU; and
• Information of Service Provider.
Will disabling the cookies allow users to use the website?
We will not restrict the usage of the Software, Services or the Website if the cookies are disabled.
4. Accuracy of information
Please make sure that any Personal Information you share with us is accurate and upto date. If you are sharingany Personal Information on behalf of a third person, you should ensure that you are authorized to do so.
5. What do we do with your personal information?
We use the Personal Information for the following purposes:
(i) to provide you information about our offerings;
(ii) to provide and maintain the Services;
(iii) if we engage in a business relationship, we may use the Personal Information to provide you our offerings and to assist you in the event you need any additional support;
(iv) for creation or development of business intelligence or data analytics in relation to our Services and/ or the offerings provided by us;
(v) to assess queries, requirements, and process requests for products and Services;
(vi) for client communication, billing and administration;
(vii) to improve usability of the Services and for maintenance of Software;
(viii) to process job applications (if you apply for a position with our organization);
(ix) to prevent fraud and abuse;
(x) to enhance the security of the Services;
(xi) to ensure that content from the Services is presented in the most effective manner for you;
(xii) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
(xiii) to maintain leads;
(xiv) to run marketing or promotional campaigns;
(xv) to create brand awareness;
(xvi) to improve our offerings;
(xvii) to provide you information that we may believe may be of your interest;
(xviii) for internal record keeping; and
(xix) to comply with our legal or statutory obligations.
We also collect and store meeting Participant information to fulfil our obligation to our customers and provide the Services.
If you wish to cancel your account or for us to stop providing you Services, or if we hold personal Information about you and you want it to be removed from our database or inactivated, please contact us at [email protected].
Legal Basis (for EU residents): We will not process your Personal Information without a lawful basis to do so.We will process your Personal Information only on the legal bases of consent[as provided in Art. 6 (1) (a) of the GDPR], contract [as provided in Art. 6 (1) (b) of the GDPR], or on the basis of our legitimate interests [as provided in Art. 6 (1) (f) of the GDPR], provided that such interests are not overridden by your privacy rights and interests.
6. Whom do we Disclose Your Data to?
We do not sell, rent, share, distribute, lease or otherwise provide your Personal Information to third parties, without your prior consent. Keeping this in mind, we may disclose your Personal Information in the following cases:
• Service Providers: We may share your Personal Information with the service providers who work with us in connection with operating and maintaining the Services and/ or providing the Offerings.
• Merger or Acquisition: We may transfer your Personal Information if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Services, to a third party. Any such third party or resultant entity that receives your Personal Information shall have the right to continue to use your Personal Information in line with the purposes set out herein.
• Legal and Regulatory Authorities: We may disclose your Personal Information in order to comply with our legal obligations/ court orders/ requests by Government authorities.
• Participants: the details and contents of the Conversation are shared with the Participants.
7. Transfer of Your Personal Information Across Borders (for EU Residents)
The Personal Information we collect (of EU residents) might be processed outside the EU and at secure centers in the US and India. We collect and transfer Personal Information outside the EU in accordance with the provisions of the GDPR. If you have questions, please contact us at [email protected].
8. How Long do we Retain Your Personal Information?
8.1 We endeavor to only collect only such Personal Information that is necessary for the purposes indicated here and to retain such data for no longer than is necessary for such purposes. The length of time Personal Information is retained, and criteria for determining that time, are dependent on the nature of the Personal Information and the purpose for which it was provided/ collected.
8.2 Subject to this section, we will try to delete your Personal Information upon reasonable written request for the same. Please note, however, that there might be latency in deleting Personal Information from our servers and backed-up versions might exist even after deletion. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact [email protected].
9. Our Security Measures
We store your Personal Information on our internal servers, computer systems, and workstations, located in India and the USand this information is accessible to our personnel across all our offices. Although we provide appropriate firewalls and protections, we cannot warrant the security of any Personal Information transmitted as these systems are not hackproof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we assume no liability or responsibility for it. You are required to be careful to avoid “phishing” scams, where someone may send you an e-mail that looks like it is from us asking for your Personal Information.
10. Your Rights (For EU Residents)
You have the right to request us to let you know what Personal Information belonging to you do we hold in our possession, right to have us rectify or modify any such Personal Information, right to have us erase/delete your Personal Information, right to restrict us from processing such Personal Information, right to object to our use of your Personal Information. If you would like to exercise ANY of these rights, please contact [email protected].
11. Links to Other Websites
Our Services may contain links to other websites/applications. Unless the third-party websites/ applications are owned by us, we do not have any control over them, and you will be accessing them at your own risk. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites/applications. You should exercise caution and look at the privacy policy applicable to such websites/applications.
12. Limitation of Liability
To the extent permissible under the law, we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy.
13. Governing Laws and Disputes
This Privacy Policy shall be construed and governed by the laws of Nebraska, US without regard to principles of conflict of laws. The courts at Lake city shall have exclusive jurisdiction to decide any dispute arising out of or as a result of this Policy. For any EU residents, this Privacy Policy shall be governed by the provisions of the GDPR.
14. Changes to This Policy
We may update this Privacy Policy from time to time. You are encouraged to check this Privacy Policy on a regular basis to be aware of the changes made to it. This Privacy Policy was last modified in June 2020.
15. Contact Us
If you have any questions or concerns or grievances regarding this Privacy Policy, you can email us at [email protected]