HubSpot

Overview

Make calls directly from your HubSpot account with FreJun’s HubSpot integration, and bring call automation into your sales, marketing, and support workflows. This is an organization-level integration – an admin sets it up once, and it’s live for every user under that organization.

Once connected, every incoming and outgoing call is logged under the contact’s profile in HubSpot – along with metadata like call reason and outcome – so your teams can track progress and understand each call’s context. You can also make calls from anywhere using the FreJun Android app, with high call quality and pickup rates, and those calls still log back into HubSpot.

Key Features

• Click-to-call from HubSpot – Install the FreJun Chrome Extension to get a call button next to any phone number in HubSpot – one click to dial.
• Automatic call logging – Every incoming and outgoing call is logged under the contact’s activity in HubSpot for easy access and review.
• Call insights – Add call reason and call outcome to each call for richer context.
• Call transcripts & AI insights (optional, AI plan) – For HubSpot accounts with AI Insights enabled, full speaker-separated call transcripts and AI summaries sync directly into HubSpot’s call player and timeline.
• Import contacts from HubSpot – Bring your HubSpot contacts into FreJun by applying filters and creating a contact list based on them – no manual export/import needed.
• Auto-create missing contacts – Turn on create_contact_if_missing in FreJun’s HubSpot settings, and calling a number that isn’t already a HubSpot contact creates one automatically, with the call activity mapped to it.
• Daily call analytics – Managers can pull daily call performance reports and analytics from the dashboard for training purposes.

How to Integrate

Prerequisites

Before proceeding with the integration, make sure you have:

• A HubSpot account
• A FreJun account

Note: This is an organization-level integration – one admin completes this setup once, and it applies to the whole organization rather than needing to be repeated per user.

Step 1: Create a FreJun Account (If you already have a FreJun account, skip this step.)

• Visit the FreJun website and sign up for an account.
• After registering, you will receive login credentials to access the FreJun dashboard.

Step 2: Authentication Process

• Log in to your FreJun account and go to Settings → Integrations.
• Select HubSpot from the list and click Connect App.
• You’ll be redirected to HubSpot’s login screen – log in and authorize access.
• Once the connection succeeds, the Connect button changes to Disconnect, confirming the integration is active.

(Note: If you have Two-Factor Authentication enabled in HubSpot, make sure to complete the verification step during login.)

Step 3: Chrome Extension Integration

• Install the FreJun Chrome Extension.
• Log in to the extension using your FreJun credentials.
• Once done, a Click-to-Call button will be added next to phone numbers in HubSpot.
• Use this button to make calls directly from HubSpot without copying and pasting numbers into the dialer.

Step 4 (optional): Turn on transcript and AI insights sync

Go to FreJun → Settings → Integrations, click the settings icon on the HubSpot integration card, scroll to the bottom of the Sync fields section, and turn on Transcript and AI insights. AI Insights must be active on your FreJun account for this to work.

Step 5 (optional): Turn on auto-create for missing contacts

In the same HubSpot settings modal, enable create_contact_if_missing. Once on, calling a number that isn’t already a HubSpot contact creates one automatically, with the call activity mapped to it.

Step 6 (optional): Import contacts from HubSpot into FreJun

Go to FreJun → Contact List → Create New List, change the source from Upload List to Import from CRM, and select HubSpot. You can apply filters to import a specific segment rather than every contact. Your HubSpot integration must already be connected for this option to appear.

Integration at a Glance