Call automation for data driven teams | FreJun
Without a doubt, WhatsApp is one of the most popular communication tools available today. But not many know that it is also a key tool used in business communications. This is mainly due to its ease of use and many handy features like group chats, file sharing, voice calls, etc. Over the past few years, …
5 Reasons Your Business Needs a Virtual Number for Whatsapp Read More »
Ozonetel is a cloud-telephony solution provider offering a plethora of communication solutions, such as business phone systems, contact center solutions, and sales dialers, to name a few. Ozonetel offers a 99.9% uptime and hosts around 2.5 billion calls every year. It offers 24/7 phone support along with free onboarding, deployment, and training to its users. …
Avaya is a cloud telephony provider that offers enterprise-grade communication solutions. Through its wide array of communication and collaboration features, Avaya enables companies to manage and route calls between customers and employees. It also enables them to set up conference calls and offers integration facilities with other communication and collaboration tools. Despite its powerful capabilities, Avaya …
A virtual number is like your regular telephone number. The only difference is that it is not tied to the conventional PSTN (Public Switched Telephone Network) or landline networks. It is also widely known as Direct Inward Dialing or Access Number. A call made to or from a virtual number uses the internet to facilitate …
Phones are an integral part of every organization. It’s quite safe to say that many organizations cannot function at all without a phone system in place. An organization needs an efficient phone system to facilitate employee-employee and employee-customer communications. But as a user, many of you might not have given a lot of thought to the …
Calls are undoubtedly the bread and butter of sales folks. If you are a salesperson, then it’s hard to imagine a day without attending at least one sales call. For some, it might be a breezy affair. But for the rest, it is tough. The people in the second bucket often fail in sales calls not …
There is a thin line between the definition of a call center and a contact center. This probably explains why many people, even today, use these two terms interchangeably. However, despite seeming similar, there is a world of differences between these two. In this post, we will not only understand the difference between a contact …
What are the differences between a call center and a contact center? Read More »
Virtual phone numbers use the internet rather than landline networks or cell tower to connect calls. This means any device that uses the internet, such as a mobile or a laptop, can be used to attach your virtual phone number.
The importance of communication in the business world cannot be stressed enough. Doing it RIGHT can be the difference between landing or losing a customer. And a very important medium that facilitates seamless communication between employees and customers is a business phone system. A business phone system might look like your regular phone system at …
What is a Business Phone System? [Features + Benefits] Read More »
The world is undergoing a rapid digital transformation, thanks to the advancements in various technologies. The growth of the internet and its benefits to people is nothing short of a fairy tale today. It’s hard to imagine a day in our lives without the internet. India, in particular, is home to billions of people and …
What is VoIP and How Does it Work? – An Ultimate Guide to VoIP Read More »
