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Top 11 VoIP Providers in Sri Lanka

VoIP providers in Sri Lanka

Voice over Internet Protocol (VoIP) is a real game-changer in the world of communication. It has completely reshaped the way individuals and businesses connect globally. Sri Lanka, a vibrant island nation with a rich cultural heritage, is no exception to this transformative wave. As the demand for efficient and cost-effective communication solutions grows, this country is witnessing a surge in VoIP service providers, each vying to offer superior connectivity and groundbreaking features. In this post, we will take a look at the 11 best VoIP providers in Sri Lanka, along with their features and costs. 

1) FreJun

FreJun website snapshot highlighting the services it offers.

FreJun is one of the best VoIP providers in Sri Lanka as it offers a wide range of communication features suitable for businesses of all types. Besides making your communication device agnostic, FreJun’s advanced AI engine offers real-time insights into your calls. This facilitates data-driven decision-making for managers. FreJun not only records your calls but also transcribes them. This eliminates the need for capturing call notes, thereby saving precious time for your team members. 

Key Features: AI insights, Auto dial, call transcription, integration with various CRM and ATS platforms, voice broadcast, and automatic call recording. 

Pricing: The basic plan starts at $14.49/user/month

G2 Review: 4.9 out of 5 

2) EESPL

EESPL website snapshot highlighting the services it offers.

The next popular VoIP provider in Sri Lanka is EESPL, which is a homegrown communication provider. Several businesses in Sri Lanka have adopted EESPL to reduce their operating costs and minimise downtime. The tool offers convenient online access to your account information thanks to a dedicated EESPL Support Access Portal (FMS). It is a unified portal for handling different processes, such as service calls, billing verification, and account management.

Key Features: Networked Digital Video System, DVR Security Surveillance, In-House Paging, RBX +Plus, and BlazeCast.

Pricing: Contact the EESPL team for pricing details.

G2 Review: Not rated

3) CallHippo

CallHippo website snapshot highlighting the services it offers.

CallHippo is a leading VoIP provider not just in Sri Lanka but across the world. The platform offers international phone number facilities in over 64 countries. Besides making your communication workflows seamless, CallHippo ensures that you get access to some of the most affordable calling plans ever seen, that too without compromising on the quality. It comes loaded with a powerful analytics engine that consistently generates intelligent insights to help you track your sales pipeline and improve your conversion rates. 

Key features: Voicemail, call analytics, power dialer, AI-enabled dashboard, Custom greeting, global connect, and call barging.

Pricing: The basic plan starts at $16 per user per month.

G2 Review: 4.4 out of 5

4) Techgates

Techgates website snapshot highlighting the services it offers.

TechGates is a Srilankan VoIP solution that helps companies by offering an ecosystem of secure connections, seamless communication, and effective collaboration. The platform simplifies your communication operations and makes it more accessible to all kinds of users. Thanks to VoIP technology, TechGates comes loaded with a variety of advanced phone features that are usually not found on a simple business phone system. This makes it a great choice for those businesses who are looking for something more than a simple system to connect employees and customers. 

Key Features: Call conference, voicemail to email, fax support and call queues, automated voice menus, call forwarding, call recording, ring groups, and music on Hold.

G2 Review: Not rated

5) Fennix

Fennix website snapshot highlighting the services it offers.

Fennix is another commonly used VoIP solution in Sri Lanka. It helps in making digital calls seamlessly through your internet connection. Catering to the needs of both large corporations and small enterprises, Fennix’s VoIP service is particularly favoured for its efficiency in handling long-distance and international calls. It introduces a host of advanced communication features, reducing the need for extensive manual maintenance in your business operations.

Key Features: Audio conferencing, auto attendant, automated voice menus, call forwarding, call recording, call queues, and voicemail.

Pricing: Contact the Fennix team for pricing details. 

G2 Review: Not rated

6) CallForwarding

CallForwarding website snapshot highlighting the services it offers.

CallForwarding.com offers robust VoIP solutions to Sri Lankan customers. The platform ensures that each customer benefits from round-the-clock phone support and personalised assistance from a dedicated account manager. The cost-effective service plans offered by CallForwarding encompass a range of VoIP business features at no extra cost. Moreover, the platform also offers attractive incentives for individuals to transfer existing business phone numbers to them. There is also no setup fee for new customers. 

Key Features: Call forwarding, call recording, IVR, voicemail to email, user self-care portal, and SIP trunking. 

Pricing: Contact the CallForwarding team for pricing details. 

G2 Review: Not rated

7) Zadarma

Zadarma website snapshot highlighting the services it offers.

Zadarma is a comprehensive VoIP solution with services in Sri Lanka. It has a vast network of over 30,000 phone numbers across 100+ countries, including Sri Lanka. Offering seamless integration with any CRM of your preference, Zadarma ensures that tracking conversations with prospects and customers becomes effortlessly streamlined within the chosen platform. This integrated approach not only facilitates efficient communication management but also enables the planning of tasks in advance and a 360-degree view of your employee performance. 

Key features: IVR, call recording, call statistics, API interface, CRM conditional and unconditional call forwarding.

Pricing: Zadarma has a free plan. Its basic plan starts at $39/mo.

G2 Review: 3.9 out of 5

8) KoalaCalling

KoalaCalling website snapshot highlighting the services it offers.

KoalaCalling offers a comprehensive suite of VoIP solutions catering to the diverse communication needs of businesses in Sri Lanka. KoalaCalling provides a seamless platform for making and receiving calls over the Internet, revolutionising the way businesses connect with their clients. This leading VoIP provider stands out for its reliability, cost-effectiveness, and user-friendly interface. The platform also offers a wide array of communication features that make the lives of your associates simpler,

Key features: Call forwarding, toll-free numbers, virtual numbers, video conferencing, and audio conferencing. 

Pricing: Contact the KoalaCalling team for pricing details

G2 Review: Not rated

9) Traversetelecom

Traversetelecom website snapshot highlighting the services it offers.

Traversetelecom is a premier VoIP solution in Sri Lanka, specialising in providing communication services to both residential and business clients. If you have been using traditional communication methods, then Traversetelecom offers a seamless transition to VoIP technology, ensuring superior voice quality for all your Sri Lankan calls. What sets Traversetelecom apart is its rapid activation process, with services activated in less than 60 seconds, providing businesses and individuals with swift and efficient access to advanced telecommunications features.

Key features: Text messaging, voice broadcast, call forwarding, call conferencing, toll-free numbers, and international DID.

Pricing: Contact the Traversetelecom team for pricing details

G2 Review: Not rated

10) Xorcom

Xorcom website snapshot highlighting the services it offers.

The Xorcom VoIP solution boasts excellent sound quality with high-definition voice support. Users benefit from easy access to various standard features through smart keys, including voice messages, call log history, and contact lists. The deployment is simplified with plug-and-play functionality, automatic detection, and provisioning by the Xorcom IP-PBX server, along with phone- and web-based configuration. 

Key features: Call Hold, park, pickup, transfer, busy lamp field, do not disturb, caller ID, and call recording.

Pricing: Contact the Xorcom team for pricing details

G2 Review: Not rated

11) Dialpad

Dialpad website snapshot highlighting the services it offers.

Dialpad is the last solution in our list of top VoIP providers in Sri Lanka. It is a VoIP powerhouse that has redefined communication in Sri Lanka. Fueled by artificial intelligence, this cutting-edge VoIP platform comes with a myriad of features that not only elevate your conversations but also turbocharge associate efficiency. Dialpad intelligently gauges caller sentiments and dishes out AI-powered feedback, empowering associates to fine-tune their game. 

Key features: Flexible call routing,  in-meeting chat, meeting timers,  callbacks & voicemails, and interactive voice response.

Pricing: The basic plan starts at $23/mo

G2 Pricing: 4.4 out of 5

Conclusion

Navigating the dynamic space of communication in Sri Lanka demands careful consideration of the top VoIP solutions that cater to diverse business needs. Whether you prioritise seamless connectivity, advanced features, or cost-effective solutions, the diverse options presented by this list of top 11 VoIP providers in Sri Lanka offer a range of choices to meet your unique requirements. Remember – as your businesses continue to evolve, embracing the transformative power of VoIP technology becomes not just a choice but a strategic necessity.

Further Reading: Top 11 Alternatives to Exotel

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A writer/business analyst, who enjoys expressing creativity through painting during leisure hours. Embracing the 'Workcation' philosophy, he seamlessly blends the craft of writing with the allure of exploring new destinations.

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