Thailand, the land of white elephants, has a vibrant business environment. Being at the forefront of various technological advancements, it doesn’t come as a surprise that this country has seen a surge in the adoption of VoIP services in recent years. As many local and international businesses seek reliable and cost-effective communication solutions, the demand for top-notch VoIP providers in Thailand has never been higher. In this comprehensive guide, we will explore the top 11 VoIP providers in Thailand, evaluating their features, pricing, and ratings to help you make an informed decision. 

1) FreJun

FreJun is one of the best VoIP providers in Thailand, offering a diverse array of communication features tailored to meet the changing needs of Thai businesses. Going beyond the usual VoIP features like call recording and auto-dialer, FreJun offers some of the most advanced AI features that make your communication process a breezy affair. The platform delivers real-time insights during calls, empowering managers and sales leaders with data-driven decision-making capabilities. FreJun also eliminates the necessity for manual note-taking via call transcription. This effectively saves valuable time for your team members. 

Key Features: Automatic call recording, AI insights, call transcription, integration with various CRM and ATS platforms, and voice broadcast.

Pricing: The basic plan starts at $14.49/user/month

G2 Review: 4.9 out of 5 

2) CallnClear

CallnClear is a highly dependable and streamlined VoIP provider in Thailand. It has been the preferred choice for several businesses looking to optimise their connectivity between themselves and customers. The platform also claims to offer substantial cost savings, with businesses experiencing up to an impressive 80% reduction in their telecommunication expenses. CallnClear also offers one of the highest standards of call quality and performance, making it a great choice for those businesses handling large call volumes. 

Key Features: SIP Trunks, Cloud PBX, DID Numbers, Softphones, Contact Center, and Session Border Controller. 

Pricing: The basic plan starts at ฿2219 per month. 

G2 Review: Not rated

3) 3CX

3CX is another highly dependable VoIP service provider of Thailand. Positioned as a fully adaptable, trustworthy, and cost-effective communication service provider, 3CX truly stands out in the competitive telephony ecosystem of Thailand. The platform seamlessly records all calls, facilitating the monitoring of agent performance. Moreover, managers can leverage the Call Whisper feature, enabling them to provide real-time assistance to associates without the customer being privy to it. 

Key Features: Remote working, DIY Admin, dashboard, app-free conferencing, live chat, and call recording.

Pricing: 3CX offers a free plan for up to 10 users with basic features. The premium plan is priced at $175/mo.

G2 Review: 4.4 out of 5

4) DialPad

Dialpad is a dominant player in the VoIP landscape of Thailand. Fueled by artificial intelligence, this state-of-the-art VoIP platform introduces a multitude of features that turbocharge associate efficiency. Dialpad intelligently assesses caller sentiments and delivers AI-powered feedback to help associates refine their performance. This popular VoIP provider in Thailand has consistently claimed to begin a new era of intelligent and efficient conversations with their cutting-edge communication technologies.

Key features: Interactive voice response, AI-powered transcription, real-time analytics, and open APIs and Webhooks. 

Pricing: The basic plan starts at $23/mo

G2 Pricing: 4.4 out of 5

5) Cloudee

Cloudee is Thailand’s leading VoIP provider that is highly scalable. In other words, it can grow along with your business due to its rich feature set and affordable pricing plans. The tool is powered by AI and offers excellent call quality. With minimal effort you can not only manage both incoming and outgoing calls, but also bolster your team’s productivity due to intelligent insights. 

Key features: Powerful dashboard, dedicated phone app, IVR, analytics, reporting, and SIP Trunk. 

Pricing: Contact the Cloudee team for pricing details.

G2 Pricing: Not Rated

6) Callcontrol

If your current telephone system has issues related to sound quality, convenience, or affordability, then Callcontrol is a good choice for you. This leading Cloud PBX platform is also a perfect choice if you are looking to set up a business landline quickly and that too without heavy investments. Cloudee also has very attractive pricing plans making it a great choice for those businesses with a relatively low budget. 

Key features: IP phones, PBX, IVR, and call recording, 

Pricing: Contact the CallControl team for pricing details.

G2 Pricing: Not Rated

7) Xorcom

If there is one thing that Xorcom is known for, it is its superb sound quality. Apart from high-definition voice, the platform also offers access to a range of standard features that are quite useful in streamlining communication workflows. Without technical help, you can configure both phone- and web-based settings. This means, you can save hundreds of Bahts or US dollars in hiring technical personnel. This platform is also quite user-friendly without a steep learning curve. 

Key features: Call recording, call park, call hold, park, pickup, transfer, DnD, and caller ID.

Pricing: Contact the Xorcom team for pricing details

G2 Review: Not rated

8) CallForwarding

CallForwarding provides robust VoIP solutions tailored for customers in Thailand. With a commitment to customer satisfaction, the platform guarantees round-the-clock phone support and personalised assistance from dedicated account managers for each customer. CallForwarding’s cost-effective service plans include a variety of VoIP business features at no additional expense. In addition to these benefits, the platform presents attractive incentives for individuals looking to transfer their existing business phone numbers. 

Key Features: Call recording, call forwarding, IVR, user self-care portal, and SIP trunking. 

Pricing: Contact the CallForwarding team for pricing details. 

G2 Review: Not rated

9) Zadarma

Zadarma is an all-encompassing global VoIP solution that has extended its services to Thailand. That platform boasts of a widespread network featuring over 30,000 phone numbers spanning across 100+ countries, including Thailand. It doesn’t matter which CRM platform you use, Zadarma can be integrated with it so that you also have a single source of truth for all your communication data. You can also use the platform to get a 360-degree view of employee performance thanks to various performance tracking features.

Key features: CRM conditional and unconditional call forwarding, call recording,  IVR, and call statistics. 

Pricing: Zadarma has a free plan. Its basic plan starts at $39/mo.

G2 Review: 3.9 out of 5

10) CallHippo

CallHippo is not only a known VoIP provider in Thailand but also across the globe. In fact, with international phone number capabilities spanning over 64 countries, CallHippo is one of the biggest names on this list. The platform not only streamlines your every day calling operations but also offers some of the most affordable calling plans today. Loaded with a high-performing analytics engine, CallHippo consistently generates intelligent insights, empowering you to track your sales pipeline with relatable ease.  

Key features: Call barging, voicemail, reporting, power dialer, AI-enabled dashboard, and custom greeting.

Pricing: The basic plan starts at $16 per user per month.

G2 Review: 4.4 out of 5

11) Traverse Telecom

The last tool in our list of top VoIP providers in Thailand is Traverse Telecom. This platform particularly specialises in delivering communication services to both residential and business clientele with equal capabilities. So far, if you’ve relied only on traditional communication methods, Traversetelecom might be a smooth transition due to a flat learning curve. The platform also offers superior voice quality for all your calls from Thailand. What distinguishes Traverse Telecom from the rest of the tools discussed in this post is its rapid activation process, ensuring that services are up and running in less than 60 seconds. 

Key features: International DID, voice broadcast, call forwarding, call conferencing, toll-free numbers, and text messaging.

Pricing: Contact the Traverse Telecom team for pricing details

G2 Review: Not rated

Conclusion

As you have seen in this post, Thailand’s vibrant telecommunications landscape is enhanced by a diverse array of VoIP service providers. All these VoIP providers in Thailand offer unique features and benefits to cater to the dynamic needs of businesses like yours. So go ahead and pick one for your business and streamline your communication operations in no time. 

Further Reading: Top 11 VoIP Providers in Sri Lanka