Call automation for data driven teams | FreJun
There is a thin line between the definition of a call center and a contact center. This probably explains why many people, even today, use these two terms interchangeably. However, despite seeming similar, there is a world of differences between these two. In this post, we will not only understand the difference between a contact …
What are the differences between a call center and a contact center? Read More »
Virtual phone numbers use the internet rather than landline networks or cell tower to connect calls. This means any device that uses the internet, such as a mobile or a laptop, can be used to attach your virtual phone number.
The importance of communication in the business world cannot be stressed enough. Doing it RIGHT can be the difference between landing or losing a customer. And a very important medium that facilitates seamless communication between employees and customers is a business phone system. A business phone system might look like your regular phone system at …
What is a Business Phone System? [Features + Benefits] Read More »
The world is undergoing a rapid digital transformation, thanks to the advancements in various technologies. The growth of the internet and its benefits to people is nothing short of a fairy tale today. It’s hard to imagine a day in our lives without the internet. India, in particular, is home to billions of people and …
What is VoIP and How Does it Work? – An Ultimate Guide to VoIP Read More »
Introduction Today’s enterprise landscape displays dynamic customer demands and tremendous competition. This is the reason why focusing on operational efficiency has become very important for the future. Statistics show that 86% of the employees believe that lack of effective collaboration and communication is the main reason for workplace failures. The field workforce is a vital …