How to Make Outbound Calls from HubSpot in India?

Indian sales teams depend on HubSpot to track engagement, handle leads, and drive revenue. Since HubSpot disabled outbound calling on Indian numbers as a reaction to telecom regulations, however, businesses have been trying to achieve the same level of outreach productivity. That’s where FreJun comes in — as a workaround, yes, but as an upgrade. With real-time call automation, CRM synchronization, and complete regulatory compliance, FreJun enables Indian businesses to make smarter outbound calls directly from HubSpot. For an overview of wider strategies for sales enablement in India, read this guide to calling customers using a CRM in India.

The HubSpot Calling Limitation in India

In August 2024, HubSpot ceased support for native outbound calling from Indian numbers due to local telecom regulations. This change significantly impacted Indian sales teams that relied on HubSpot’s built-in dialer for lead outreach and client engagement. Without an immediate alternative, many businesses faced challenges in maintaining sales velocity and pipeline momentum.

To address this issue, FreJun offers a seamless solution that integrates with HubSpot, enabling businesses to continue making outbound calls while ensuring compliance with Indian telecom regulations. FreJun’s integration allows for features such as call automation, logging, recording, and tracking, all synchronized with HubSpot CRM.

For more information on how FreJun can help your business navigate these changes, you can explore their HubSpot Calling in India: FAQs page.

Why FreJun is the Perfect Companion for HubSpot Users in India

FreJun fills this void with a uniquely designed, compliant, and well-integrated calling solution for Indian businesses. It allows users to make calls from HubSpot without compromising on being fully compliant with TRAI and DLT laws. By adding smart calling, CRM automation, and WhatsApp follow-ups to your HubSpot experience, FreJun not only brings back lost functionality but it also makes your entire sales process smoother.

You can watch the complete FreJun’s HubSpot Integration review to understand how easy the integration is.

FreJun Features That Restore and Enhance Outbound Calling

When FreJun is integrated with HubSpot, it transforms the calling experience from basic outreach to intelligent, automated communication. Sales and support teams not only regain the ability to make outbound calls from India but also benefit from a feature-rich suite designed to improve performance, productivity, and compliance.

Here’s a breakdown of the most impactful features:

1. Click-to-Call Inside HubSpot

With FreJun, users can initiate calls directly from any contact, company, or deal page within HubSpot using a simple “Click-to-call”. This one-click functionality eliminates the need to copy and paste numbers into external dialers or mobile devices, saving valuable time and reducing user error. It enhances agent focus and reduces fatigue caused by constant tab switching.

Learn more about this functionality in FreJun for HubSpot Users.

2. Automatic Call Logging and Notes

Every inbound and outbound call made through FreJun is automatically logged under the correct contact in HubSpot. The log includes critical call details such as duration, time stamp, outcome, and custom notes. This not only saves hours of manual data entry but also improves CRM hygiene and reporting accuracy.

Explore this in detail on FreJun’s Automated Call Logging Feature Page.

3. CRM-Aware Call Routing

FreJun routes calls based on your HubSpot CRM data — like deal owner, lead region, or last activity date — ensuring that the right rep always answers the right call. This smart routing leads to better engagement and more personalized interactions.

Explore all analytics features in FreJun’s Call Intelligence Dashboard.

Step-by-Step: How to Integrate FreJun with HubSpot

FreJun setup with HubSpot is quick and requires no code. Your sales team can quickly enable WhatsApp automation, auto-logging, transcription, and outbound calling within HubSpot. To get started and optimize your sales workflows, follow this detailed guide.

Step 1: Sign in to FreJun

Enter your admin credentials to log in to FreJun. This allows you to access your FreJun dashboard, where you can control analytics settings, user mapping, and integrations.

Step 2: Allow Integrations

To start the setup process for integrating both platforms, go to the Integrations page and choose HubSpot.

Step 3: Use OAuth for authentication

Use OAuth to safely link your HubSpot account. For a smooth integration, FreJun will automatically identify your contacts, pipelines, and users.

Step 4: Map Users and Roles 

Using the Manager Dashboard, assign HubSpot users to the appropriate FreJun profiles, making sure that the appropriate roles and permissions are set up.

Step 5: Set Up Triggers for Workflow

To optimize your workflows, use the automation setup guide to set up automation rules for call outcome tags, WhatsApp follow-ups, and analytics.

Step 6: Make a Call

Now that HubSpot has enabled click-to-call, FreJun will take care of call logging, transcription, and follow-ups automatically.

Best Practices for Outbound Sales Using HubSpot + FreJun

Make sure that FreJun and HubSpot integrate seamlessly for real-time contact syncing and automatic call logging to optimize performance. Directly from HubSpot, use FreJun’s click-to-call and transcription tools to expedite outbound communication. Review call results and analytics in HubSpot regularly to hone sales tactics and boost team output.

• Use dynamic call scripts linked to the deal stage to ensure conversations remain relevant and persuasive throughout the sales funnel.
  
• Track rep-level performance weekly using FreJun’s analytics to identify top performers, spot coaching opportunities, and continuously optimize your calling strategy.
  
• Automate follow-ups through FreJun and HubSpot to ensure no warm leads slip through the cracks, boosting your response rates and closing speed.
  
• Train new reps using actual call transcripts, providing them with real-world context and accelerating onboarding with examples of successful conversations.
  
• Utilize call outcomes to trigger HubSpot workflows, such as sending follow-up emails or assigning tasks, ensuring your team stays efficient and leads are nurtured automatically.

Key Takeaways

Integrate a cloud telephony solution, such as FreJun, straight into your HubSpot CRM to make outgoing calls from HubSpot in India. The sales process is streamlined and team productivity is increased by enabling click-to-call functionality, automated call logging, call recordings, and outcome tagging. Make sure your team automates follow-ups with HubSpot workflows, uses analytics to monitor representative performance, and employs dynamic scripts catered to deal stages. In addition to increasing call productivity, this integration guarantees full visibility into customer interactions, which accelerates conversions.

• HubSpot no longer supports native outbound calling in India due to telecom restrictions, but this guide explains how to restore it using FreJun.
  
• FreJun restores outbound calling in HubSpot with full compliance, click-to-call, automation, and analytics, making it ideal for Indian sales teams.
  
• Teams benefit from powerful features like auto-logging, transcription, follow-ups, and real-time coaching insights to boost productivity and close more deals.
  
• Integration is code-free and fast, with step-by-step setup support and reliable assistance from the FreJun team.
  
• Together, HubSpot and FreJun create a powerful sales engine that helps Indian teams scale outreach and improve conversions.

Final Thoughts

Although HubSpot is still a popular CRM option in India, its full potential for outbound sales teams has long been limited by its inability to support native calling. FreJun fills that gap by improving the missing calling feature with automation, real-time analytics, call transcription, and regulatory compliance specific to Indian markets. It changes how sales teams interact with prospects, monitor performance, and communicate all from within HubSpot.

FreJun’s HubSpot integration provides a plug-and-play solution that is designed for scale if your team wants to expedite outreach, cut down on manual tasks, and close deals more quickly. HubSpot can be transformed into a comprehensive, insight-driven sales engine with the help of strong features like click-to-call, outcome tagging, and workflow automation.

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Further Readings – How to Make Sales Calls in India Using HubSpot

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