Skip to content 
Last updated on April 17th, 2026 at 12:54 pm
In today’s business climate, effective communication isn’t just desirable, it’s essential. Today’s companies need a suite of tools from cloud telephony providers to facilitate interaction, accommodate remote employees and coordinate with customers around the globe. Traditional phone systems simply can’t keep up. Cloud-based platforms provide flexibility, scalability and additional resources to keep your business connected without the need for physical phones and other equipment.
There are a lot of business phone providers out there, and picking the right one can be tough. But once you’re up and running, you’ll wonder how you ever lived without it. From time-saving features like intelligent call routing and CRM integrations, to real-time analytics that keep your teams on the same page, choosing the right cloud communication vendor can help your company save time, money and increase customer satisfaction.
You can Sign up here or Schedule a demo here
Table of contents
★ Our top pick for Indian & UAE businesses
FreJun — Best Cloud Telephony Provider for India & UAE (2026)
After evaluating 15+ providers on this page, FreJun is our top pick: the only cloud telephony platform combining AI call transcription, auto-dialer, CRM sync (Salesforce, HubSpot, Zoho), and INR pricing in a single product — making it the best value-per-feature in the India market in 2026.
Book a free demo →Why Are Cloud Telephony Providers Essential for Modern Businesses?
Do you think that choosing the right cloud telephony providers is not so important? Well, it’s time to change your mindset. Today, the businesses need a communication network that can support the hybrid work, remote workers, and remote customers.
- If you migrate to the cloud, you can enjoy the following benefits.
- Lower investment in hardware and maintenance.
- You can get the benefit of real-time analytics to see the report.
- You can manage large call volume from different locations.
You can some of the top VoIP providers help the businesses to manage their communication while enhancing the customer experience.
What Features Should You Look for in a Cloud Telephony Provider?
When choosing a cloud telephony provider, consider the features that increase your team’s productivity and customer satisfaction. Discover which call routing features matter, such as intelligent round robin, longest idle, and skill-based routing, so you never miss a call.
The best VoIP providers for small, medium, and large businesses, including FreJun, offer great CRM integration, allowing your team to focus on the right workflows. Hosted telephony services like FreJun integrate with Zoho, HubSpot, and Salesforce to automatically log calls.
Additionally, your business phone provider or cloud communication vendor should offer analytics and reporting, multi-channel support, and mobile access. See which top VoIP providers offer it all, including real-time dashboards that give you actionable analytics, omnichannel capabilities that improve customer interactions, and apps for smartphone and laptop to support hybrid teams.
Looking for the best call center dialer software in India — pricing in INR, AI features, and CRM integrations compared.
Cloud-hosted telephony comes with a variety of features that streamline communication across teams:
- Hosted PBX: Enables a virtual phone system without physical hardware.
- Virtual telephony: Assigns multiple numbers for different departments or regions.
- Call recording: Monitor team performance and optimize workflows.
- IVR & intelligent routing: Ensures calls reach the right agent automatically.
Other valuable features include voicemail-to-email, automated SMS notifications, and integrations with major CRMs like Zoho, Salesforce, and HubSpot. FreJun leverages these features to improve efficiency by up to 35%, helping teams focus on high-value tasks rather than manual call management.
Why Should Businesses Choose Virtual Telephony?
Why is virtual telephony becoming a necessity for modern companies? Virtual numbers and cloud-based telephony allow organizations to maintain a professional image while offering flexibility. Calls can be routed across locations, teams, and devices without losing consistency.
- Local numbers for global reach
- Call forwarding to mobile or desktop
- Multiple numbers for departments or campaigns
- Integration with sales and support software
Virtual telephony reduces operational costs while improving accessibility. With FreJun, businesses can implement virtual telephony instantly, ensuring no calls are missed and all customer interactions are tracked efficiently.
Which Are the Best 15 Cloud Telephony Service Providers in 2026?
Below are the best cloud telephony companies that simplify business communication while enhancing performance and customer experience.
1. FreJun
FreJun is designed for growing businesses looking for flexibility and efficiency in their customer service routing. It offers multiple call routing strategies that help teams handle high volumes of calls without delays.
- Round robin, sticky agent, longest idle, and fixed order routing
- Drag-and-drop IVR builder for easy setup
- Call recording and real-time analytics dashboards
- Integrates seamlessly with CRM platforms like Zoho, HubSpot, and Salesforce
- Advanced cloud PBX with smart call routing and recording.
Pricing: Standard: Begins at $14.49 per user, per month
Professional: Starts at $16.69 per user, per month
G2 Reviews: 4.9/5
Book a FreJun Demo to see how FreJun can transform your business communication
2. RingCentral
RingCentral is a global leader in cloud routing services, providing omnichannel solutions for businesses with complex communication needs. Its multi-level IVR and time-based routing help ensure that every call reaches the right agent.
- Multi-level IVR with customizable menus
- Time-based and skill-based routing for optimal handling
- Omnichannel support including voice, chat, and social
- Advanced call analytics and reporting tools
Pricing: Starts at $20 per month
G2 Rating: 4.0/5
3. Five9
Five9 is ideal for enterprise-level contact centers that require AI-assisted routing and predictive analytics. It helps large teams manage high call volumes efficiently while improving first-call resolution rates. Its platform also provides detailed agent performance insights.
- AI-driven intelligent call routing
- Predictive analytics for better customer engagement
- Scalable solution for large contact centers
- Advanced agent management and reporting dashboards
Pricing: Starts at $119 per month
G2 Rating: 4.1/5
4. Aircall
Aircall is perfect for remote and distributed teams that need a clean, easy-to-use interface. It integrates with popular CRMs and collaboration tools, making it simple to track every interaction. Its shared inbox feature allows multiple agents to manage calls efficiently.
- Seamless CRM integration for call logging
- Shared inbox for team-based call management
- Easy-to-use browser and mobile applications
- Analytics dashboard with call performance metrics
Pricing: The basic plan starts at $30 per month.
G2 Rating: 4.3/5
5. JustCall
JustCall is a cloud-based phone system tailored for SMBs, with easy-to-use auto dialers and CRM integrations. It supports both sales and customer support teams.
- Power dialer for efficient outreach
- Integration with major CRM platforms
- Mobile app for remote calling
- Call logging and analytics
Pricing: From $29 per user, per month
G2 Reviews: 4.3/5
6. Freshdesk Contact Center (Freshcaller)
Freshdesk’s Freshcaller offers a simple, intuitive solution for managed phone routing. It is best suited for growing customer service teams that want integrated ticketing and call management. Its automated workflows save time and reduce manual errors.
- Easy-to-setup IVR and call flows
- Automated routing and workflow rules
- Unified platform combining calls and support tickets
- Real-time monitoring and call analytics
Pricing: Starts at $38 per month
G2 Reviews: 4.5/5
7. Nextiva
Nextiva provides reliable telecom service provider solutions for SMEs needing stable communications. Its simple call queues and unified communications features ensure that teams can manage calls effectively. It also offers strong customer support and uptime guarantees.
- Simple call queue management for small teams
- Unified communications including voice, video, and messaging
- High uptime and robust network reliability
- Easy integration with existing business tools
Pricing: Starts at $23 per month
G2 Reviews: 4.5/5
8. Exotel
Exotel is an India-focused cloud telephony solution ideal for SMBs. It provides region-specific routing and scalable voice setup, helping businesses maintain strong customer engagement. Its platform is particularly suitable for inbound-heavy operations.
- Region-specific routing for Indian businesses
- Scalable cloud-based voice infrastructure
- Easy-to-set-up IVR and call flows
- Analytics and reporting for performance tracking
Pricing: See all plans
G2 Reviews: 4.3/5
9. CloudTalk
CloudTalk offers a flexible, cloud-based solution for automated outbound calls. It is ideal for sales and support teams seeking a simple yet powerful platform.
- Power dialer for mass calling
- CRM integration for lead management
- Real-time analytics and performance tracking
- Voicemail and call recording
Pricing: Begins at$25 per user, per month
G2 Reviews: 4.3/5
10. 8×8
8×8 combines voice, video, and team messaging in a unified platform, supporting both office-based and remote teams. AI-powered call quality monitoring ensures high performance and minimal downtime. Its competitive pricing makes it a cost-effective choice for growing enterprises.
Key Features:
- Unified voice, video, and team messaging
- AI call quality monitoring for reliable performance
- Scalable plans suitable for large teams
- Cost-effective pricing with flexible subscription options
Pricing: They offer plans based on business requirements and customized pricing
G2 Review: 4.0/5
11. Vonage
Vonage is a popular choice among VoIP vendors, offering flexible and customizable plans for enterprises. Its advanced API allows seamless integration with existing business tools. Coupled with strong security features, Vonage provides enterprise-grade reliability for sensitive communications.
Key Features:
- Flexible and customizable VoIP plans
- API integration with business applications
- Enterprise-grade security and reliability
- Support for mobile and remote work
Pricing: See complete plans here
G2 Reviews: 4.2/5
12. Zoom Phone
Zoom Phone brings the familiarity of Zoom’s video conferencing to cloud telephony. Its simple interface ensures easy adoption across teams, and mobile accessibility keeps employees connected on the move. Enterprises can benefit from global calling plans to support international operations.
Key Features:
- Seamless extension of Zoom video conferencing
- Simple, intuitive interface for easy adoption
- Mobile-friendly for remote teams
- Global calling plans for international reach
Pricing: Starts at ₹800 per user per month (billed annually, excluding GST)
G2 Reviews:4.6/5
13. Microsoft Teams Calling
Microsoft Teams Calling integrates natively with Microsoft 365, making it ideal for organizations already using Office tools. Teams can manage calls, chat, and conferencing in one platform. Its cloud telephony features provide strong collaboration and business communication capabilities.
Key Features:
- Native integration with Microsoft 365
- Unified communication via calls, chat, and video
- Strong collaboration tools for teams
- Enterprise-grade cloud telephony security
Pricing: Starts at ₹115 per user per month (paid yearly, GST extra)
G2 Reviews: 4.4/5
14. Cisco Webex Calling
Cisco Webex Calling delivers enterprise-grade security and reliability for organizations of all sizes. Analytics dashboards and AI insights help monitor performance and optimize call handling. Its global scalability supports multinational operations seamlessly.
Key Features:
- Enterprise-grade security and reliability
- Analytics dashboards with AI insights
- Scalable solution for global enterprises
- Supports unified voice, video, and messaging
Pricing: The basic plan starts at $15.30/user/month.
G2 Rating: 4.5/5
15. Grasshopper
Grasshopper stands out for its minimal setup and intuitive management features. It’s designed for startups and entrepreneurs who need a professional phone presence without complexity. As part of the telephony service ranking, Grasshopper is affordable yet efficient.
- Simple setup for small business communication
- Flat-rate pricing without hidden costs
- Call forwarding and voicemail transcription
- Supports multiple extensions per user
Pricing: See all plans
G2 Reviews: 3.9/5
Key Takeaways
The right set of cloud telephony providers can help make your business more efficient, scalable, and improve customer satisfaction. Some of the top VoIP providers like FreJun, RingCentral, and Aircall provide feature-rich, cost-effective solutions that make communication easier and workflow more manageable for employees at any size business.
When choosing a provider, look for intelligent call routing, analytics, CRM, and mobile capabilities. Working with top business phone providers or reputable hosted telephony companies can help your business improve call handling ensuring every customer interaction is managed professionally and efficiently. Sign up for FreJun or Book a Free Demo today to experience smarter, more reliable cloud communication.
Final Thoughts
Investing in the right cloud telephony providers is more than just a tech decision, it’s setting the foundation for how your business communicates and expands. That means working with a business phone provider like FreJun, one of the top business phone providers, who can provide a scalable, feature-rich platform with intelligent call routing, CRM integration, and analytics to keep your operations flowing.
The right cloud communication vendor isn’t just crucial for day-to-day communication, but can also improve customer experience and drive business growth. When teams across the office and working from home are able to provide reliable, responsive, and personalized service, organizations work hand-in-hand with the top VoIP providers and hosted telephony companies to ensure a more agile, connected, and collaborative workflow moving forward.
Further Reading: How Remote Teams in the UAE Can Stay Connected with Cloud Calling
Book a FreJun Demo to see how FreJun can transform your business communication
How to migrate from traditional PBX to cloud telephony
Migrating from a traditional PBX to cloud telephony is a five-phase process. For Indian businesses, three India-specific steps — number porting, DLT registration, and CRM handoff — require particular attention. The full migration typically takes 2–4 weeks and can be run in parallel with your existing PBX, so there is no downtime.
Pre-migration checklist Week 1
Complete before contacting any provider or porting any number.
- Audit all active phone numbers — landlines, toll-free, and mobile numbers currently in use
- List every CRM, helpdesk, and business tool that currently connects to your PBX
- Document your IVR call flows — departments, routing rules, business hours, and voicemail greetings
- Identify the internet connection at each office location (minimum 1 Mbps per concurrent call)
- Confirm your team size per location — this determines concurrent channel requirements
- Check contract end date with your current PSTN/PBX provider to avoid early termination fees
- Assign a migration lead — one person responsible for coordinating between your team and the cloud provider
Number porting — keep your existing numbers Week 1–2
You can keep all your existing +91 numbers when switching to cloud telephony. Number porting is mandatory before you cancel your old lines.
- Request a Letter of Authorisation (LOA) from your new provider (FreJun provides this)
- Submit your current provider’s latest bill as proof of number ownership — required by TRAI
- Porting timelines in India: mobile numbers port in 3–7 working days; landline/DID numbers take 15–30 days
- Do not cancel your old connection until porting is confirmed — cancelling early causes permanent number loss
- Test incoming calls on ported numbers before signing off porting completion
- For UAE numbers (+971): porting timelines are 5–10 business days; KYC documents required
India-specific note: TRAI’s Mobile Number Portability (MNP) regulations allow porting of any mobile number regardless of operator. For geographic/landline numbers (e.g. 044-XXXXXXXX), porting requires coordination with the originating LSA and can take longer. FreJun’s team handles this process end-to-end for customers.
DLT registration — India compliance requirement Week 1–2, parallel
If your business makes outbound commercial calls or sends SMS in India, DLT (Distributed Ledger Technology) registration is mandatory under TRAI TCCCPR regulations.
- Register your business as a Principal Entity (PE) on a TRAI-approved DLT platform (Jio, Airtel, Vodafone Idea, BSNL, or Tata)
- Register each message template and calling header your team uses for outbound campaigns
- Ensure your cloud telephony provider is DLT-registered as a Telemarketer — FreJun is registered
- Confirm your provider handles DND (Do Not Disturb) scrubbing automatically before each outbound call
- Keep consent records for all contacts your team calls — required for TCCCPR compliance
What happens without DLT registration: Outbound calls from unregistered numbers are blocked by operators. Penalties under TRAI TCCCPR can reach ₹5 lakh per violation. FreJun automatically handles DLT compliance, DND scrubbing, and consent management for all customers on the India plan.
CRM handoff — connect calling data to your workflow Week 2–3
The migration is not complete until every call is being logged automatically in your CRM. This is what turns cloud telephony from a phone system into a revenue tool.
- Connect your CRM via native integration — FreJun integrates natively with Salesforce, HubSpot, Zoho, Pipedrive, and Freshsales (no code required)
- Map contact fields: ensure your CRM’s phone number field is in E.164 format (+91XXXXXXXXXX) — FreJun auto-formats on import
- Enable auto call logging: every inbound and outbound call should create a call activity in the CRM record automatically
- Configure call disposition tags — set up the outcomes your reps tag after each call (Interested / Not interested / Callback / etc.)
- Test with 10 live calls before going fully live — verify call recordings, transcripts, and CRM entries all appear correctly
- For ATS users (CEIPAL, Keka, Darwinbox): connect FreJun via API or Zapier to log recruitment calls to candidate records
Team onboarding — live in under an hour Week 3–4
Cloud telephony requires no hardware installation. Onboarding is a browser setup, not an IT project.
- Send each team member their FreJun login — they access via browser or mobile app, no desk phone required
- Run a 30-minute team walkthrough: click-to-call from CRM, call transfer, IVR flow, and how to read a call transcript
- Configure IVR in the FreJun dashboard: recreate your existing routing rules (departments, business hours, voicemail)
- Set up manager view: show team leads how to access live call monitoring, recordings, and performance dashboards
- Run in parallel for 5 business days: keep the old PBX active while the team uses FreJun — confirms all numbers have ported correctly
- Decommission old PBX: cancel PSTN lines only after 5 clean parallel days — then you are fully migrated
FreJun migration support: Every FreJun customer on a paid plan gets a dedicated onboarding call. The team handles number porting coordination, DLT registration guidance, and CRM integration setup as part of onboarding — at no additional cost.
Ready to migrate? FreJun makes it a 2-week process, not a 2-month IT project.
Our team handles number porting, DLT registration, and CRM integration — you focus on your business.
Book a migration consultation → View pricing →FAQs
Cloud telephony is a telephone system that runs on the internet rather than copper phone lines.
You can connect your current devices directly to the cloud phone system without needing to download any additional hardware.
It typically takes a few hours to implement.
Yes, international calling is achieved via internet connections. You’ll be able to call clients and teams.
Cloud telephony systems have encryption, secure servers and data protection.
Yes, cloud phone systems can integrate with CRM systems and other business software.
A cloud telephony system enables your remote and hybrid teams to make and receive calls from anywhere.
Yes, there are many cloud telephony providers that have flexible monthly plans that enable small businesses.
You’ll be able to access a dashboard and see the call volumes, performance.
With cloud telephony, you can achieve smarter call routing, analytics and monitoring.