A calling dialer service is popularly known as auto-dialer or simply dialer. To the unversed, it is a modern technology that automates the process of making outbound calls. This makes it a great choice for sales teams and customer support teams who have to make several calls in a single day. By adopting a calling dialer service, your organisation can experience improved efficiency, better call volume, reduced downtime, and even more cost savings. Now, there are several calling dialer service providers in India and picking one among them might be a challenge. To help you in this task, we have come up with this blog where we take you through the top 7 calling dialer service providers in India.
1) FreJun
FreJun is India’s leading cloud telephony platform that is known not only for its exceptional performance but also for its auto-dial feature. This feature automatically dials a list of numbers for your team and connects your associate only when the caller picks up. This reduces the idle time of your associates and bolsters their overall productivity. Besides autodialer, the platform also offers advanced analytics that gives you a 360-degree view of your customer conversations.
Key Features – Call transcript, call recording, virtual number, mobile app, click-to-call, call logs, and voice broadcast.
Pricing – The most basic plan starts at ₹ 1,149.
G2 Review – 4.9 out of 5
2) CallHippo
CallHippo is another popular calling dialer service provider in India that automates your outbound calls to a great extent. The predictive dialer feature of this platform is one of a kind. It screens out the numbers that go to the caller’s voicemail or don’t answer, saving hundreds of hours for your associate. Apart from this, the platform tracks your associate’s performance so you can give personalised training to them. CallHippo also has a user-friendly user interface, which ensures that your learning curve is quite flat.
Key Features – Predictive Dialer, DID auto-rotate, call monitoring, sticky agent, and integrations with workflow tools.
Pricing – The most basic plan starts at ₹1300 per user per month.
G2 Ratings – 4.4 out of 5
Want more alternatives to CallHippo? Check out our blog on Top 11 CallHippo Alternative.
3) DialerHQ
DialerHQ is a popular choice among small and medium-sized businesses due to its budget-friendly plans. The platform completely operates completely on the cloud. This means your associates and customers always stay connected irrespective of their location. More importantly, setting up the platform and managing it is a breeze. You do not need to hire a separate team to manage the platform. Using DialerHQ, you can not only dial and receive calls but also send messages. Since the platform uses VoIP, the call quality is usually very high.
Key Features: Call tagging, IVR, 2FA, ring groups, call notes, reporting, call cascading, and custom greetings.
Pricing: The basic plan starts at $7.99/mo.
4) TeleCRM
TeleCRM is one of the popular calling dialer service providers in India, suitable for creating and managing call campaigns. The provider claims the platform to be a call-tracking CRM software, making it a single source of truth for all your customers and call data. The platform automatically tracks both your incoming and outgoing calls and offers advanced insights 24X7 for making data-driven decisions. The best part about this tool is that it even tracks your missed and non-connected calls. This means no opportunities fall through the cracks.
Key Features – Autodialer, leaderboard report, call reminders, sales reports, automatic call recording, and triggers & workflows.
Pricing – The most basic plan is priced at ₹599 per user per month.
G2 Rating – Not rated
5) RingCentral
If you are looking to improve your overall sales process and not just dial numbers, then RingCentral is a perfect fit for you. The platform captures and analyses all your interactions with potential customers and customers so that your associates are always one step ahead in the next interaction. The platform is also suitable for customer service teams as it offers a wide array of features related to inbound call management. RingCentral can store over 100,000 call recordings per account. This means you never have to worry about storage space anymore.
Key Features – MMS, IVR, SSO, auto call recording, multi-site management, collaborative notes, breakout rooms, and video recording.
Pricing – The most basic plan starts at $20 per user per month.
G2 Ratings – 3.9 out of 5
6) CloudCall
CloudCall is another cloud-based dialer solution with a focus on sales coaching. The platform offers a 360-degree view of your associates’ performance so that you can easily identify improvement areas and tailor your coaching strategy. Managers can easily listen to their team’s live calls so that assistance can be provided then and there. You can also connect CloudCall with your preferred CRM so that you can access customer information without having to navigate to another platform.
Key Features – Integrations, click-to-call, screen pops, history, real-time coach, local presence, and voice mail drop.
Pricing – The most basic plan costs $15 per user per month.
G2 Ratings – 4 out of 5
Want more alternatives to CloudCall? Check out our blog on Top Alternatives to CloudCall.
7) JustCall
The last platform on our list is JustCall. This platform not only offers dialer services but also workflow automation. JustCall also offers rich insights related to your sales calls, making this ideal for coaching your sales reps. The platform is particularly known for its AI capabilities. It intelligently adds context to every sales call made by your associate so that you or another associate will have a clear idea about the deal and how to take the interaction forward.
Key Features – Call monitoring, call recording, call forwarding, sales dialer, multi-level IVR, and advanced analytics.
Pricing – The most basic plan starts at $19 per user per month.
G2 Ratings – 4.2 out of 5
Conclusion
The calling dialer service providers discussed in this post are some of the best in the industry. These tools can prove invaluable for your organisation as they enhance your team’s productivity, help evaluate their performance, and, ultimately, boost sales figures. So, go ahead and pick a tool that is best suited to your needs.
Further Reading: Critical Skill Sets for Optimal Call Center Agent Teams
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