Call automation for data driven teams | FreJun

Month: August 2022

What are the differences between a call center and a contact center?

What are the differences between a call center and a contact center?

There is a thin line between the definition of a call center and a contact center. This probably explains why many people, even today, use these two terms interchangeably. However, despite seeming similar, there is a world of differences between these two. In this post, we will not only understand the difference between a contact …

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What is a Business Phone System? [Features + Benefits]

The importance of communication in the business world cannot be stressed enough. Doing it RIGHT can be the difference between landing or losing a customer. And a very important medium that facilitates seamless communication between employees and customers is a business phone system.  A business phone system might look like your regular phone system at …

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an ultimate guide to voip

What is VoIP and How Does it Work? – An Ultimate Guide to VoIP

The world is undergoing a rapid digital transformation, thanks to the advancements in various technologies. The growth of the internet and its benefits to people is nothing short of a fairy tale today. It’s hard to imagine a day in our lives without the internet. India, in particular, is home to billions of people and …

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