Data is this new oil – the popular phrase quoted incessantly in various videos, articles, and podcasts is no longer relevant today. Why? Because it has become a necessity today. Organizations of all sizes collect data for various purposes. One particular team that is getting increasingly dependent on data is the sales team. Data helps them in making key decisions that help them in converting prospects into customers. However, keeping track of so much data is not an easy task. That’s where sales recording software comes in. It helps in automating and streamlining the data collection process during sales calls. In this post, we will dive deep and understand what is sales recording software, its benefits, and some of the best sales recording software in India.
What is a Sales Recording Software?
Sales recording software is a tool that enables businesses to record, store, and manage their sales calls. The call recording can be used for sales coaching, quality assurance, and compliance purposes. These smart tools have the capability to record calls when triggered by specific events – it could be when a call is placed to a specific number or when a customer’s call is transferred to your reps. Along with call recording, these software programs also let you track and analyze various call metrics like call duration, call outcomes, call frequency, etc.
Why should you record your sales calls using sales recording software?
There are various benefits to recording your sales call using sales recording software. Here are a few of them –
- The recordings can be used to train your new sales recruits. This will help in improving their performance from day one. By letting them hear actual calls of successful sales reps, you can help the reps develop their communication and sales skills quickly.
- The recordings can be used as evidence in case of a dispute between your business and a customer. It is a clear record of the conversation that can easily reduce the chances of any misunderstandings or miscommunications during your deals.
- The recordings can help in better understanding your customers and identify areas where you can improve your customer service. For instance, by recording and analyzing sales calls, you will be able to identify common customer complaints and concerns, which can be then addressed immediately to improve customer satisfaction.
- The recordings can also help you in evaluating the performance of your reps and ensure that they are adhering to company policies and procedures.
Now that you know what sales recording software and what are the benefits of sales recording software, let us look at some of the top sales recording software in India.
Top sales recording software in 2023
We understand that every business has different requirements, and selecting the right sales recording software can be a make-or-break decision for your business’s success. That’s why we have researched and analyzed some of the most popular sales recording software in India to help you narrow down your search.
FreJun is the best sales recording software and is used by businesses of all sizes to record and analyze their sales calls. Besides call recording, FreJun offers state-of-the-art features like Chrome extension, autodialer, call logging, virtual number, call routing, and even integrates with some of the top CRMs like HubSpot, Pipedrive, Zoho CRM, etc. FreJun offers completely transparent pricing and comes with a no-questions-asked free trial. Every plan of FreJun offers unlimited calling options, which means you can make, receive, and record as many calls as you want in a month.
The most basic plan starts at ₹ 1,299 per month.
G2 – 4.9 out of 5
TeleCRM is a home-grown smart tele-calling software that is also an efficient call recording software. It is used by sales teams from a variety of industries, like real estate, education, financial services, call centers, etc., to record and manage their interactions with potential customers and customers. Apart from call recording, TeleCRM comes loaded with features like Autodialer, Lead Management, Task Creator, Triggers and Workflows,
The most basic plan starts at ₹ 699 per month. There is a forever free plan, but that doesn’t offer call recording.
G2 – Not yet rated
Openphone is an all-in-one business phone system designed for sales teams worldwide. It works on all types of devices and platforms, including iOS, Android, and even your desktops. The platform offers call recording functionality plus advanced features like voicemail-to-text transcription, IVR, analytics and reporting, group calls, etc. It can also be integrated with platforms like Salesforce, Gong, HubSpot CRM, Zapier, etc.
The most basic plan starts at $13 per month when billed annually.
G2 – 4.8 out of 5
Salestrail is one of the few software in this list that offers call recording functionality without the need for a VoIP or a cloud telephony solution. The best part about call recording in Salestrail is that you do not have to get call recording permission from the other party on the call. You can make the calls using your regular phone number while Salestrail records your call in the background. Besides call recording, you get a cloud-based analytics dashboard and the ability to export call data in CSV format.
The most basic plan starts at $3.5 per user per month.
G2 – 4.8 out of 5
TL; DV is a sales call recording platform that works seamlessly with Google Meet and Zoom. The goal of this platform is to ensure that your sales team can follow up with prospects faster, collaborate with each other better, and identify the best moments to close a deal. It is also ideal for sales coaching because it turns your recordings into snippets that can be used for reference by new sales reps. With TL; DV, the call transcripts can be translated into 20+ languages, and you can search through the library of transcripts using any keywords.
There are 2 plans: A free plan which comes with basic features, and a Pro plan, which costs $20 per month per user and comes loaded with features like Salesforce and Hubspot integration, analytics, and the ability to download recordings.
G2 – 4.9 out of 5
Salesken is an AI-powered sales recording platform that is used predominantly for sales coaching. Sales teams also use it to identify opportunities and areas of improvement in their sales calls. Some of the notable features of this platform include call summary, transcription, omnichannel support, real-time guidance, pitch intelligence, and of course, call recording. The USP of this platform is its ability to instantly connect with a myriad of platforms, including dialers, CRMs, calendars, sale engagement software, webinar, lead sources, and email platforms.
Pricing: Contact the Salesken team for pricing details
G2 – 5 out of 5
The next sales recording software is Convin which lets you record, track, transcribe, and analyze sales calls with a single click of a button. Thanks to a powerful AI engine, Convin automatically logs the call after analyzing it and uploads the call notes automatically into your CRM. Convin also lets you search for call records with the help of the topic filter feature. And the best part is it can even analyze the soft skills of your reps and reports it along with your daily call reports.
Pricing: The most basic plan starts at $50 per user per month. It is suitable for small teams. There is also a free 15-day trial for you to explore the tool without any restrictions.
G2 – 4.8 out of 5
Recordia is a cloud-based solution sales recording solution that is perfect for both large enterprises and SMBs. It helps in recording, storing, and analysis of sales calls. Recordia offers plug & play integration with CRMs like Salesforce and Dynamics. Recordia also stores the full transcripts of your calls into these CRM so that you can access the rep’s conversation anytime, anywhere. This is also made possible due to the device-agnostic nature of Recordia. The recordings are transcribed irrespective of what device your teams use; it could be mobiles, landlines, or even SIP phones.
Pricing: Contact the Recordia team for pricing details
G2 – Not available
Circleloop is a sales recording software that works with both desktop and mobile. The tool lets you record, playback, download, or even share the call recordings. This makes it ideal not only for sales coaching but also for quality control. Apart from call recording, Circleloop offers powerful features like call redirect, out-of-hours routing, SMS, voicemail, and transcription, to name a few. Circleloop also integrates with many productivity tools and CRMs like Zoho CRM, Pipedrive, Intercom, HubSpot, Freshdesk, and Copper.
Pricing: The most basic plan is called Pay as you go, and it is priced at £5 per user.
G2 – 4.3 out of 5
CrazyCall’s recording tool records both inbound and outbound calls between your reps and customers. This makes it ideal for both sales and customer service calls. Every call recording is saved and accessible in the manager’s panel, which can be accessed 24X7. You can also listen to or download the recordings as per your needs. Besides call recording, other popular features of this platform include call monitoring, autodialer, and conference calls. CrazyCall also generates a quick overview of all the important KPIs and also gives you access to detailed reports about the performance of your sales team.
Pricing: The most basic plan is priced at $20 per month per user. There is also a free trial available.
G2 – Not rated
Justcall is a conversation intelligence software that can also be used as a sales recording software. It automatically records all your sales calls and empowers you to monitor your team’s performance. Justcall is a cloud-based solution which means all you need is an active internet connection to track your sales calls. It offers native integration with over 100+ CRMs for automated call logging. This means you have a single source of truth for all your customer interactions.
Pricing: The most basic plan is priced at $24 per user per month. However, there is a condition that you need to subscribe for at least 2 users.
G2 – 4.3 out of 5
CallRail is a call recording and call analytics platform that captures and monitors both your inbound and outbound calls. Besides recording calls, CallRail also transcribes, analyzes, and scores the leads attending the calls. The platform can even identify words and phrases in the call to determine if the lead is a qualified lead or not. The calls can also be transcribed, which helps you understand the overall context of the call without even having to listen to the recording.
Pricing: The most basic plan is priced at $45 per user per month. There is a 14-day free trial for you to explore the tool without any commitment.
G2 – 4.6 out of 5
Revenue.io is a sales recording software that gives you complete visibility into every sales conversation. The tool can be configured to record calls in any type of phone system, including desk phones or mobile phones. All the calls are logged in Salesforce instantly for you to access them anytime. Revenue.io also lets you annotate call records with actionable feedback and create a repository of best sales calls for new recruits to listen to and learn. Along with recording all the calls, Revenue.io can also transcribe them for those who do not want to listen to the entire call recording.
Pricing: Contact the Revenue.io team for pricing details.
G2 – 4.7 out of 5
Ringover is a call-tracking platform that records sales calls based on configured recording rules. In other words, you can decide whether to record all calls or just a type of call. It even gives you complete control over your recordings and even lets you manage storage preferences with a single click. One of the best features of Ringover is that your agent can pause and resume recording at any time during a live call. This is particularly useful when the prospect or the customer has to share sensitive information.
Pricing: The most basic plan costs $19 per user per month.
G2 – 4.5 out of 5
The last sales recording software on our list is Convirza which automatically records all your sales calls and lets you review them in minutes. This feature makes it ideal for monitoring and giving instant feedback to your reps. You can download the calls to your device anytime. You can also add comments and tags and categorize calls for better management. It also comes with collaboration features like emailing the calls to your team members within the platform.
Pricing: The most basic plan costs $19 per month. There is also a free trial plan that can be activated without a credit card.
G2 – 4.2 out of 5
As the needs of your customers evolve, the demand for efficient and effective sales tools grows. One such tool – sales recording software has transformed the way businesses approach sales calls. Whether you’re part of an SMB or a large enterprise, there is a sales recording tool out there that fit your needs. 15 such tools have been highlighted in this post to make your lives simpler. Pick one to streamline your sales processes and boost your bottom line.
If you want to know more details about FreJun, its wide range of features, and its capabilities, book a demo now.