Top 11 UAE Calling Service Providers for Large Enterprises

The United Arab Emirates (UAE) is a dynamic business hub, attracting large enterprises across various sectors. First, effective communication is central to the success of these businesses, enabling efficient operations and fostering collaboration across geographically dispersed teams. In addition, for enterprises in the UAE, the key communication needs include robust voice communication services, data connectivity, and comprehensive collaboration tools. These solutions ensure seamless operation and smooth communication across businesses. In contrast, poor infrastructure can hinder productivity and growth. Emphasis on advanced services supports enterprises in a competitive market. Last, meeting communication needs is crucial for staying ahead in the UAE market.

Reliability is a critical factor for large enterprises when selecting calling services; therefore, ensuring dependable communication solutions is essential for maintaining seamless operations and fostering strong business relationships.An efficient communication service, therefore, ensures seamless interactions between employees, customers, and partners. Additionally, uninterrupted voice communication is vital for real-time decision-making and improving customer service experiences.

Selecting the right calling service provider involves evaluating several crucial factors:

Coverage and Infrastructure: A provider with a strong infrastructure and widespread coverage ensures consistent connectivity, even in remote areas.

• Scalability: As businesses grow, their communication needs evolve. Providers should offer scalable solutions that can adapt to increased demand.
• Integrated Services: Combining voice, data, and collaboration tools into a single platform simplifies management and improves efficiency.
• Security: Enterprises need robust security features to protect sensitive communications and data from cyber threats.
• Customer Support: Accessible and responsive support services are essential to address issues promptly and reduce downtime.

Evaluating these factors will help enterprises in the UAE make informed decisions about their communication service providers and ensure their operations run smoothly.

Top 11 UAE Calling Service Providers

1. Frejun: Advanced Call Tracking and Analytics Platform

Frejun, established in 2016 is a private company specializing in artificial intelligence (AI) software designed to automatically capture and share information from business meetings. First, the company’s platform automates the process of joining meetings, recording conversations, transcribing discussions, extracting action items, and sharing meeting notes with colleagues. As a result, this enables clients to easily reference meeting data and follow up on action items.

Key Features

Virtual Numbers: Provides local or toll-free numbers for businesses, enhancing accessibility and professional presence. In addition, this feature helps businesses maintain a local footprint regardless of their actual location.

Click-to-Call and Autodialer: Enables users to initiate calls with a single click and automatically dial lists of phone numbers, increasing efficiency and call volume. Consequently, this feature streamlines communication processes and saves valuable time.

CRM/ATS Integration: Seamlessly integrates with existing Customer Relationship Management (CRM) and Applicant Tracking Systems (ATS), consolidating call data within current workflows. Thus, businesses can access a more unified and efficient approach to managing customer relationships and recruitment processes. Learn more about FreJun’s CRM/ATS integration.

Learn more about FreJun’s CRM/ATS integration.

Reports and Analytics: Offers detailed analytics to track team performance, identify successful strategies, and pinpoint areas for improvement. Time and sequence reporting allows businesses to track progress over time, highlighting key trends and insights.

Access FreJun’s call analytics tools.

AI Insights: Utilizes AI to analyze call data, providing actionable insights to enhance call operations and overall business communication strategies. For example, it can identify patterns in customer behavior that help refine sales pitches or customer service approaches. Understand FreJun’s AI-powered capabilities here.

Call Tracking and Monitoring: Enables businesses to keep track of all call activity, both incoming and outgoing, for better oversight and accountability. In contrast, without this tool, manual tracking could lead to inefficiencies or missed opportunities.

By leveraging advanced AI technologies, FreJun aims to streamline communication processes, reduce manual tasks, and enhance productivity for data-driven teams across various business sectors.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

2. Etisalat Enterprise Solutions: UAE State-Owned Telecommunications Company

As the leading telecommunications provider in the UAE, Etisalat Enterprise Solutions stands out for its extensive communication suite tailored to meet the diverse needs of large enterprises. Over the years, Etisalat has built a strong reputation for reliability, placing a significant emphasis on not only the robustness but also the comprehensiveness of its offerings. Moreover, by leveraging Etisalat’s robust infrastructure, integrated solutions, and comprehensive support, UAE enterprises can achieve enhanced productivity and seamless communication. Consequently, businesses are empowered to streamline their operations and optimize performance across various sectors.

Key Features 

• Advanced Connectivity Solutions: Provides cutting-edge services such as 5G for Business, Unified Communications, and Global Services to ensure reliable and agile networks.
• Cloud Services: Offers both private and public cloud solutions, including partnerships with major providers like Microsoft Azure, AWS, and Oracle Cloud, facilitating seamless cloud adoption and management.
• Digital Transformation Support: Assists businesses in their digital journeys by providing advanced technologies and end-to-end solutions tailored to various industries.
• Managed Services: Delivers turnkey managed services designed to support transformations that go beyond technology, encapsulating the long-term vision of organizations.
• Integration with Microsoft Services: Introduces solutions like Microsoft Direct Routing, enabling seamless integration of telephony services with Microsoft Teams for unified communication platforms.

These features underscore e&’s commitment to delivering comprehensive enterprise solutions that cater to the evolving needs of businesses.

Pricing: Contact the Etisalat Misr team for pricing details.

G2 Rating: NA

3. Du Business: Emirates Integrated Telecommunications

Du Business provides a solid foundation with its robust network infrastructure, ensuring high-speed and reliable connectivity. This reliability is, in fact, critical for large enterprises, where consistent communication is essential. Furthermore, Du’s extensive network is specifically designed to handle the high data and voice traffic of large organizations, providing seamless communication without disruptions. As a result, businesses can rely on Du’s infrastructure to maintain uninterrupted operations and effective communication.

Key Features

• Business Mobile Plans: Du provides flexible postpaid and prepaid mobile plans designed for businesses, offering a combination of minutes, SMS, and data to simplify communication needs.
• Enterprise Plus: A comprehensive solution combining high-speed broadband (up to 2Gbps), advanced security features, and SD-WAN technology to enhance connectivity, security, and network performance for businesses.
• Managed Services: Du offers managed services including IP VPN, Ethernet, WiFi, and VSAT, providing businesses with reliable and secure connectivity solutions.
• Digital Transformation Solutions: Du supports businesses in their digital transformation journey by offering services in digital infrastructure, digital trust (cybersecurity), and digital innovation, including IoT and AI solutions.
• Collaboration Tools: Services such as Unified Communications, Managed Video as a Service, and Global Audio Conferencing facilitate seamless collaboration within and across organizations.
• Broadcast Services: Du provides over-the-top video platforms, media asset management, and satellite video platforms to support media and broadcasting needs.

These features highlight Du Business’s commitment to delivering comprehensive and innovative solutions that cater to the evolving needs of businesses in the UAE.

Pricing: Starting at AED 52.5 per month for a Monthly Pack for Prepaid & Postpaid

G2 Review: NA

4. Cisco UAE:  Information Technology and Networking Companies

Cisco UAE offers a range of enterprise-grade calling and collaboration platforms designed to meet the sophisticated communication needs of large businesses. These solutions are built to support seamless communication across multiple channels, including voice, video, and messaging. Cisco’s offerings ensure that businesses can maintain high levels of productivity and connectivity, even when operating at scale. Hence, the integration of state-of-the-art technology in Cisco’s platforms guarantees minimal downtime and consistent performance.

Key Features

• Advanced Networking Solutions: Cisco provides a variety of networking products, including switches, routers, and wireless solutions, designed to ensure reliable and secure connectivity for businesses of all sizes.
• Cloud and Network Management: With offerings in software-defined networking and cloud management, Cisco enables organizations to efficiently manage and optimize their network infrastructure.
• Cybersecurity Services: Cisco delivers comprehensive security solutions to protect against evolving cyber threats, ensuring the safety and integrity of organizational data and systems.
• Collaboration Tools: To facilitate seamless communication, Cisco offers a suite of collaboration tools, including video conferencing and unified communications platforms, enhancing productivity and teamwork.
• Commitment to Innovation: Cisco has a strong focus on research and development in India, with over 1,000 patents filed and more than 600 issued, reflecting its dedication to technological advancement.

These features highlight Cisco India’s role in providing innovative and reliable technology solutions, contributing to the digital transformation and growth of businesses across the region.

Pricing: Contact Cisco UAE for pricing details.

G2 Rating: 4.3/5 (Read Reviews)

5. Microsoft Teams (UAE): Remote Software Solutions

Microsoft Teams has rapidly become an essential tool for enterprise communication and collaboration within the UAE. This platform consolidates chat, video conferencing, calls, and file sharing into a single, user-friendly interface. This integration promotes seamless communication, streamlines project management, and enhances overall productivity. The ability to create dedicated channels for different teams or projects further ensures structured and efficient teamwork.

Key Features

• Group Chat: Initiate and participate in group chats, allowing multiple team members to communicate in real-time. You can name group chats for easy identification and add new participants as needed.
• File Sharing and Collaboration: Share files directly within the chat, enabling team members to collaborate on documents, spreadsheets, and presentations without leaving the platform.
• Audio and Video Calling: Start audio or video calls directly from a group chat, facilitating quick discussions or virtual meetings. Features include group calling, voicemail, and call transfers.
  Meetings Integration: Schedule and join meetings with integrated calendar features, and enhance meetings with tools like PowerPoint Live and Microsoft Whiteboard.
• Customization and Organization: Pin frequently used group chats to Favorites, and utilize filters like “Unread,” “Chat,” “Channels,” “Meetings,” and “Muted” to organize messages effectively.
• AI-Powered Features: Leverage AI capabilities, such as real-time speech-to-speech translation, enabling participants to speak or listen in their preferred language during meetings.

These features make Microsoft Teams a versatile tool for enhancing productivity and collaboration within organizations.

Pricing: Basic plan for Microsoft Teams Essentials ₹ 115.00 user/month

G2 Rating: 4.3/5 (Read Reviews)

6. RingCentral UAE: Streamline Communication

RingCentral UAE stands out as a premier cloud-based enterprise communication solution. Offering a comprehensive suite of communication tools, RingCentral ensures that businesses maintain seamless connectivity. Their cloud-based architecture not only provides high reliability but also simplifies the management of communication systems without the need for extensive on-premise hardware.

Key Features

• International Numbers: Provides local, toll-free, and vanity numbers in multiple countries, enabling businesses to establish a global presence and facilitate customer communication.
• Global Office Solution: Offers seamless connectivity across international offices, unifying communication tools like voice, messaging, and video for distributed teams.
• Multi-Language Support: Supports a variety of languages for customer interactions and user interfaces, enhancing accessibility for diverse teams and clients.
• 24/7 Customer Support: Provides round-the-clock assistance to ensure smooth operations and resolve issues promptly across different time zones.
• Cloud-Based Communications: Delivers reliable and scalable cloud communication services, reducing infrastructure costs and enhancing business agility.

These features make RingCentral a versatile and comprehensive solution for businesses with international communication needs.

Pricing: The most basic plan starts at $9.99 per user per month.

G2 Ratings: 3.9 out of 57. Zoom Phone UAE: Secure Voice Calls Across All Supported Devices

7. Zoom Phone UAE: Secure Voice Calls Across All Supported Devices

Zoom Phone provides an innovative and modern cloud telephony system tailored for enterprises in the UAE. First, known for its user-friendly interface and reliable service, Zoom Phone leverages cloud technology to offer businesses a scalable and flexible communication solution. In addition, this system ensures high-quality voice calls with robust infrastructure, facilitating seamless communication within and across organizations.

Key Features

• Global Calling Options: Offers plans with unlimited calling within select countries or metered calling options, providing flexibility based on your organization’s communication needs.
• Cloud PBX System: A modern cloud-based phone system that integrates seamlessly with Zoom Meetings and Zoom Rooms for a unified communication experience.
• Device Flexibility: Supports various devices, including desk phones, smartphones, tablets, and desktop computers, for flexibility in making and receiving calls.
• Call Management: Features such as call forwarding, call delegation, voicemail transcription, and auto-attendant ensure efficient call handling.
• Number Porting: Allows businesses to retain their existing numbers when transitioning to Zoom Phone, simplifying the migration process.

Pricing: Starts from $10/month/user

G2 Raings: 4.5/5

8. 8×8: Unified Communications Services for Businesses

8×8 8×8 offers an all-in-one communication platform that integrates voice, video, and messaging into a seamless experience. First, this unified approach ensures effortless communication across different channels. In addition, by consolidating these features, 8×8 eliminates the need for multiple service providers, simplifying management and reducing costs. As a result, businesses can streamline operations and enhance collaboration. In contrast, using separate providers can complicate management and increase expenses. Last, 8×8’s integrated solution offers a more efficient and cost-effective option for enterprises.

Key Features 

• Business Phone System: Offers a robust cloud-based telephony solution with features like unlimited calling to multiple countries, voicemail with transcription, and media storage with varying retention periods depending on the plan.
• Video Conferencing: Supports high-definition video meetings, enabling face-to-face interactions and collaboration across different locations.
• Team Chat and Collaboration: Provides real-time messaging and collaboration tools, allowing teams to communicate efficiently within a unified platform.
• Contact Center Solutions: Delivers advanced contact center capabilities, including skills-based routing, queued and web callback, and post-call surveys, to enhance customer service operations.
• Communication APIs: Offers APIs for SMS, voice, video, and chat applications, enabling businesses to integrate communication functionalities into their existing systems.

These features make 8×8 a versatile solution for businesses seeking to enhance their communication infrastructure with a reliable and feature-rich platform.

Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month

G2 Ratings: 4/5

9. Mitel: Business Phone Systems

Mitel, Recognized for its longevity and expertise, the company provides versatile and specialized enterprise communication solutions. First, their offerings blend advanced technology with practical applications, enabling enterprises to establish reliable and efficient communication networks. As a result, businesses can rely on their solutions to ensure seamless and effective communication.

Key Features

• Business Phone Systems: Cloud-based telephony solutions with features like auto-attendant, voicemail transcription, and call routing.
• Collaboration Tools: Integrated messaging, video conferencing, and file sharing to facilitate seamless team collaboration.
• Contact Center Solutions: Advanced call routing, analytics, and customer interaction management to enhance service quality.
• Mobile Integration: Access to communication tools via mobile devices, ensuring connectivity on the go.
• Time-Based Call Routing: Directs calls based on the time of day, improving customer experience.

These features are designed to streamline communication processes, enhance collaboration, and improve customer service.

Pricing: The Essentials plan starts at approximately $20.99 per user per month

G2 Ratings: 3.8/5

10. Virgin Mobile Business: Telecommunication Company

Virgin Mobile Business stands out in the UAE enterprise communication market with its flexible and scalable business plans. These plans are designed to cater to enterprises of all sizes, providing a wide range of options that can be customized to meet specific business needs. This flexibility allows businesses to select the appropriate plan that aligns with their communication requirements, ensuring cost-effectiveness and efficiency.

Key Features

• Customizable Plans: Users can tailor their plans to include specific data, call minutes, and SMS options, starting from as low as SAR 50. Popular packages often range from SAR 50 to SAR 200+, with options like unlimited social media usage and extra international calling minutes.
• Digital Experience: Virgin Mobile KSA provides a uniquely digital experience, allowing consumers to build and control their plans with no commitments.
• SIM Delivery: SIM cards can be delivered within two hours in Riyadh, Jeddah, Mecca, Dammam, and Khobar, ensuring quick and convenient service activation.
• Mobile App: The Virgin Mobile KSA app enables users to manage services, view detailed usage, check balances, and recharge accounts quickly, all with just a few taps on their mobile devices.
• eSIM Support: Virgin Mobile KSA offers eSIM services, providing users with the flexibility to activate their mobile service without the need for a physical SIM card.

These features reflect Virgin Mobile KSA’s commitment to innovation and customer-centric services in the Saudi Arabian mobile market.

Pricing:  Virgin Mobile KSA offers a range of flexible plans starting from SAR 50 per month.

G2 Rating: NA

11. Oracle Communications: Integrated Communications and Cloud Solutions

Oracle Communications offers a solid enterprise communication infrastructure that ensures dependable and efficient connectivity for businesses in the UAE. Oracle’s comprehensive suite of communication products is designed to meet the demanding requirements of large enterprises, providing robust and scalable solutions.

Key Features

• 5G Core Network: Oracle provides a cloud-native 5G core network that enables businesses to deliver new digital experiences, fully leverage the potential of 5G, and deploy innovative IoT business models.
• Network Analytics Suite: This suite leverages artificial intelligence (AI) and machine learning (ML) to offer strategic insights, utilizing relevant historical data and unbiased predictions to inform network management decisions.
• 5G Signaling and Routing: Oracle’s solution provides routing control, resiliency, security, and observability for the 5G core network, ensuring efficient and secure communication pathways.
• Converged Charging System: This system enables real-time charging for 5G services, accommodating various service types, customer segments, and payment models, thereby enhancing monetization opportunities.
• 5G Core Automation: Oracle offers automation tools that utilize analytics to configure, test, and deploy 5G core network functions automatically, streamlining operations and reducing manual intervention.

These features collectively empower businesses to modernize their communication networks, enhance customer experiences, and drive innovation in the digital age.

Pricing:  Contact Oracle Communications for pricing details.

G2 Ratings: 4/5

Comprehensive Review of UAE’s Top Enterprise Calling Services

Enterprise communication is a cornerstone of business success in the UAE. Here’s a detailed look at how the top providers distinguish themselves, catering to the unique needs of businesses:

Top Providers and Key Differentiators

1. FreJun: The game-changer in enterprise communication, FreJun redefines efficiency with its cutting-edge, AI-powered solutions. By offering unparalleled features like automatic call transcription, seamless CRM integration, and actionable analytics, FreJun empowers businesses to streamline operations and maximize productivity. Its user-friendly interface, scalability, and innovation make it the ideal choice for enterprises looking to stay ahead in a competitive market. FreJun isn’t just a communication solution—it’s the foundation of smarter, faster, and more connected business operations.
   
2. Etisalat Enterprise Solutions: Renowned for its all-encompassing suite of services, advanced infrastructure, and seamless integration capabilities, making it a top choice for large-scale operations.
   
3. Du Business: Offers a reliable network, flexible packages, and dedicated support, making it an excellent option for businesses seeking customizable communication solutions.
   
4. Cisco UAE: Combines enterprise-grade platforms with Webex integration and robust security features, tailored for businesses prioritizing secure collaboration.
   
5. Microsoft Teams (UAE): Integrates effortlessly with Microsoft 365, ensuring compliance with local regulations while offering a unified communication platform.
   
6. RingCentral UAE: Features scalable, cloud-based solutions with global reach, ideal for businesses aiming to expand across borders.
   
7. Zoom Phone UAE: Merges modern cloud telephony with video conferencing, offering a user-friendly experience for hybrid work environments.
   
8. 8×8: Brings a unified communications platform enriched with AI-driven analytics to enhance decision-making and productivity.
   
9. Mitel: Offers versatile on-premise and cloud options, designed to meet the specific needs of various industries.
   
10. Oracle Communications: Provides robust infrastructure, integrated cloud solutions, and advanced security for enterprises seeking reliability and innovation.
    
11. Virgin Mobile Business: Focuses on flexibility and customer-centric plans at competitive pricing, catering to startups and small businesses.
    

Tailored Recommendations for Business Sizes and Needs

• Large Enterprises: For comprehensive solutions and top-tier security, Etisalat Enterprise Solutions and Cisco UAE are the go-to providers.
  
• Medium-Sized Businesses: Businesses looking for scalable and adaptable solutions will benefit from Du Business and Microsoft Teams (UAE).
  
• Growing Startups: While other providers offer scalability, FreJun’s flexible plans and innovative features make it the ultimate choice for startups aiming to streamline their communication and scale effectively.
  
• Industry-Specific Needs: Sectors with unique requirements can rely on Mitel, which delivers tailored communication solutions.
  
• Global Reach: Organizations with international operations should consider 8×8 for its unified communications capabilities and Oracle Communications for robust global support.
  

Future Trends in UAE Enterprise Communications

The future of enterprise communication in the UAE is shaped by innovation and adaptability. Here are the trends to watch:

1. Cloud Dominance: Cloud-based solutions will see exponential growth, driven by the demand for flexibility and remote work capabilities.
   
2. Unified Communications: Businesses will increasingly adopt platforms that integrate voice, video, and messaging, fostering seamless collaboration and enhanced productivity.
   
3. AI and Advanced Analytics: FreJun leads the charge in AI integration, revolutionizing communication by providing actionable insights, improving customer engagement, and optimizing workflows.
   
4. Enhanced Security: As cyber threats become more sophisticated, providers will prioritize cutting-edge security features and compliance with local and international standards.
   

Final Thoughts

When it comes to enterprise communication, FreJun stands out as the leader in innovation, efficiency, and adaptability. Businesses of all sizes can leverage FreJun’s unique features to stay competitive and drive growth. For large enterprises, reliable infrastructure like Etisalat Enterprise Solutions and Cisco UAE ensures scalability and security. Mid-sized companies can benefit from the flexibility of Du Business and Microsoft Teams (UAE), while startups will find FreJun’s scalable and budget-friendly solutions unmatched. By choosing the right provider and keeping an eye on future trends, businesses in the UAE can unlock their full potential and achieve sustained success.

Further Reading: Top 7 Microsoft Dynamics Calling Integrations for 2025: A Comprehensive Guide