CALL ANALYTICS
Know Exactly What Happens in Every Call
Turn your call data into decisions. Track activity, measure performance, and coach your team from one dashboard.
How it works
Every call generates data. No setup needed.
Every call is captured automatically
FreJun records and logs every call the moment it ends, duration, outcome, and activity synced without any manual input.
Your dashboard updates in real time
See incoming, outgoing, and missed calls as they happen. Track team activity across users, teams, and campaigns from one place.
Export and share with leadership
Download your call data anytime for reporting, performance reviews, or deeper analysis across your entire team.
Benefits of
Call Analytics
See everything as it happens
Track performance at every level
Make coaching decisions with data
Share insights across your organisation
See everything as it happens
Every summary, transcript, and insight is generated automatically the moment a call ends. Your team stays focused on the next conversation.
Track performance at every level
Drill down from organisation-wide trends to individual rep metrics, calls made, talk time, outcomes, and more.
Make coaching decisions with data
Identify who's hitting targets and who needs support without relying on gut feel or manual observation.
Share insights across your organisation
Export call data anytime and share performance reports with leadership, stakeholders, or your wider team.
How teams use
Call Analytics
Sales performance
Identify top performers and coach struggling reps based on who is connecting and who needs help.
Recruitment tracking
Track which recruiters are moving candidates fastest and spot screening bottlenecks before they slow hiring.
Support monitoring
Monitor response times and call volumes to find patterns in customer issues before they escalate.
Team visibility
Get a clear view of daily activity across your team without chasing updates or sitting in on calls.
Workflow optimisation
Track call volumes and outcomes across departments to optimise processes and resource allocation.
Leadership reporting
Download performance reports and share them with stakeholders to make decisions backed by real call data.
Certified Security Frameworks for Reliable Voice
SOC2 Type 2 Certified
ISO 27001 Certified
GDPR Compliant
Explore FreJun Dialer
Voice Broadcast
Send pre-recorded voice messages to large contact lists. Schedule campaigns and track delivery for every contact.
Virtual numbers
Get local or toll-free numbers in 50+ countries to improve answer rates and build trust globally.
Auto dialer
Upload lists and automatically dial through them so your team spends more time talking and less time dialing.
Post call survey
Collect customer feedback instantly after calls with IVR surveys and sync responses directly to your CRM.
Click-to-Call
Connect with any contact in one click from any webpage, CRM, or browser tab. Every call logs automatically.
Al Insights
Get instant summaries, transcripts, and sentiment analysis for every call without listening to recordings.
Can I monitor call activity across my team in real time?
Yes. FreJun’s real-time dashboards allow managers to see active calls, connection rates, and missed calls as they happen, providing an instant pulse on team productivity and volume.
What specific metrics can I track for individual users?
You can track total calls made, average talk time, call duration, and call outcomes for every team member, giving you a clear picture of individual performance.
Does FreJun allow team and campaign comparisons?
Yes. The dashboard lets you compare activity across different teams, departments, or campaigns side by side to spot patterns and optimise how your team operates.
Can I export call analytics data for reporting?
Yes. You can export call data directly from the dashboard for reporting, performance reviews, or record-keeping purposes.
How does Call Analytics help with coaching?
By tracking talk time and outcomes at the individual level, managers can identify exactly where reps or recruiters need support, making coaching conversations specific and data-driven.
Get Started with Call Analytics
Stop guessing. Start making decisions with real call data.