The world has quickly moved away from traditional landlines to more versatile and cost-effective internet phone solutions. Popularly known as Voice over Internet Protocol (VoIP) services, this communication technology has revolutionized the way businesses connect with their customers. A wide range of features, affordability, scalability, and flexibility are some of the key advantages offered by them over conventional phone services. However, there are a plethora of internet phone providers available today. On one hand, you have plenty of options, and on the other hand, it makes it more difficult to pick one for your business. To cut you some slack, we have compiled a list of the top 7 internet phone providers that you can consider today.
1) Frejun
FreJun is the number one internet phone provider on our list. This platform is a great choice if you are looking to bolster customer experience, minimize wait times, and improve the overall efficiency of your team. The platform also comes loaded with a smart analytics dashboard that gives you access to several real-time metrics like call volume, wait time, call duration, and a lot more. Access to such information is critical for making data-driven decisions and enhancing your overall sales performance.
Key Features – Virtual number, click-to-call, call transcript, CRM/ATS integration, Chrome extension, and voice broadcast.
Pricing – The most basic plan starts at ₹ 1,299 per user per month.
G2 Ratings – 4.9 out of 5
2) Ooma
Ooma is a simple and effective internet phone provider tailored for modern businesses. The platform makes your collaboration with customers seamless and easy. For instance, your team can call or text with Ooma’s mobile app while they are on the go. Alternatively, they can use the platform’s desktop app that comes along with a softphone to make calls and attend meetings. To set up the platform, you don’t need any technical knowledge. In fact, the company claims that you can make your first call via Ooma in less than 15 minutes.
Key features: HD Audio, Virtual Fax, Virtual Receptionist, Mobile App, Free Toll-Free Number, Free Local Phone Numbers, and Ring Groups.
Pricing: Contact the Ooma team for personalised plans.
G2 Ratings: 4.5 out of 5
3) Vonage
Vonage is the next internet phone provider that you can consider in 2023. The best thing about this solution is that it can handle all three channels with equal efficiency, viz., voice, video, and messaging services. If you are a contact centre looking for an internet phone solution, then Vonage is a great choice as it can easily improve the efficiency of your employees, thanks to a variety of features like auto-logging, auto-dial, call recording, and a fully personalised dashboard.
Key Features – Call groups, call recording, reporting and analytics, call queues, click-to-call, call logging, and call forwarding.
Pricing – Contact the Vonage team for pricing details
G2 Ratings: 4.3 out of 5
4) Dialpad
Dialpad has both phone and messaging capabilities, making it ideal for all types of business requirements. This Internet phone solution enables your team members to make and receive calls from any device of their choice that has an active Internet connection. It could be your mobile phone, tablet, or even computer. The platform is also a flexible virtual phone system suitable for unifying your global workforce.
Key Features – Three-way conference, one-click calls, call transcription, call recording, personalised routing, and integrations with G-Suite and Office 365.
Pricing – The most basic plan costs $15 per user per month
G2 Ratings: 4.4 out of 5
5) Nextiva
Nextiva is an internet phone provider that is known for its communication and collaboration capabilities. Some of the key services it offers include VoIP, video conferencing, messaging, and even a CRM. With the help of this tool, your team can effortlessly communicate with each other and with your customers. It also has numerous sales and service tools that help streamline various business processes.
Key Features – Dedicated mobile app, video and audio meetings, local and international calls, CRM integrations, call recording, and real-time voice analytics.
Pricing – The most basic plan starts at $18.95 per user per month.
G2 Ratings: 4.5 out of 5
6) Mightycall
MightyCall is a virtual phone system that works via the Internet. Like most other tools on this list, MightyCall is also an AI communication software and offers some useful insights for better decision-making. The call quality offered by this platform is world-class, and you can effectively manage both incoming and outgoing calls. This automatically improves customer experience, which, in turn, improves your overall sales.
Key features: Call logs, dedicated mobile app, toll-free number, local number, web phone, call notes, call screening, and custom greetings.
Pricing: The basic plan starts at $15mo
G2 Ratings: 4.5 out of 5
7) 8X8
The last platform on our list is 8X8. This cloud-based internet phone provider is mainly known for their affordable plans. The platform is particularly known for its wide array of plug-and-play integrations with tools like Salesforce and Zendesk. Their analytics and reporting capabilities are also powerful, as the tool consistently generates smart insights about your employees’ call performance.
Key Features: Visual voicemail, call recording, team messaging, screen sharing, HD video-conferencing, and multi-level auto-attendant.
Pricing – The most basic plan starts at $24 per user per month.
G2 Ratings – 4.1 out of 5
Conclusion
Choosing the right internet phone provider is crucial for all kinds of business in today’s digital world. The top 7 internet phone providers we’ve explored in this blog not only offer a wide range of features, but also come at a variety of budget. So whether you’re a small business owner or a sales leader of a large corporation, there is a platform out there for all.
Further Reading: Top 11 VoIP providers in Sri Lanka
A writer/business analyst, who enjoys expressing creativity through painting during leisure hours. Embracing the 'Workcation' philosophy, he seamlessly blends the craft of writing with the allure of exploring new destinations.