Call automation for data driven teams | FreJun

Top 11 Alternatives to Ooma

Alternatives to Ooma

In today’s interconnected world, Voice over Internet Protocol (VoIP) has changed the way we communicate. Ooma, a popular VoIP service provider, has been offering affordable and feature-rich telephony solutions to businesses and residential users. However, with the rapid advancements in technology and the ever-expanding landscape of communication services, numerous alternatives to Ooma have emerged, each catering to different user needs and preferences. We will explore the top 11 Alternatives to Ooma with their key features, benefits, and unique selling points of each service. This will enable you to make an informed decision when choosing the ideal VoIP provider for your specific needs.

1. FreJun

Frejun is a cloud telephony platform focused on boosting the productivity of your sales and customer service teams. The platform offers AI-powered insights to help organisations understand their customers better and make data-driven decisions. FreJun is also easy to use and has a user-friendly UI. Frejun’s USP, the auto-dialer feature, completely eliminates manual calling as it can automatically dial numbers and increase the productivity of the workplace. Frejun also offers numerous integrations with CRMs so that you can keep all the data organised and easily manage it from one platform.

Key Features: Virtual Number, Call Summaries, Call Transcription, Auto dial, AI insights, Click to call, Call routing, Voice broadcast, reports & analytics, CRM/ATS integration.

Pricing: Basic plan starts at $16/mo

G2 Review: 4.9 out of 5

2. RingCentral MVP

RingCentral is a cloud-based communication platform and comes loaded with features to make customer communication seamless. Using this platform, you can reach your customers from your desired channel, as the tool offers omnichannel communication capabilities. In other words, you can easily get in touch with your customers through calls, videos, Facebook, WhatsApp, Google Business, or even Email. The built-in AI engine helps your associates by automating manual tasks and assisting the agents while on the call with real-time suggestions. 

Key Features: Workforce Management, Gamification, Dialers, Automatic callback, AI-enabled virtual agents, AI analytics, Workflow automation, Dual listening, Screen/Call Recording, Scripting, and Dynamic Reply Integrations.

Pricing: For business communication, the basic plan starts at $30/month. For the Contact Center plan, reach out to the RingCentral team for personalised pricing. 

G2 Review: 3.9 out of 5

3. Call Hippo

CallHippo is a virtual phone system suitable for businesses of all sizes. To ensure that your agents and customers have high-quality conversations, the platform offers a smart switch that toggles between different telephony providers. To increase the privacy of your customers and agents, the tool offers a phone number masking feature to protect sensitive information. You can also have a post-call survey to get valuable reviews from the users. And you can always use the predictive dialer to boost your agent’s talk time and reduce their idle time. 

Key Features: Call whispering, Call routing, Performance tracker, SDPA, shared inbox, Predictive dialer, Number portability, IVR, multi-line phone system, Gamification, Call centre analytics

Pricing: CallHIppo offers a free plan with limited features. The basic plan starts at $20/mo.

G2 Review: 4.3 out of 5

Further Reading: Top 11 Alternatives to CallHippo

4. Nextiva

Nextiva is a robust software that helps businesses manage all their communication processes from one place. Using this tool, your team can easily communicate with each other or with customers via messages, video calls, etc. They can even exchange files or schedule events, all within the same platform. Associates can get all the information about the lead with the help of notes captured in previous conversations. This will enable your team to offer a fully personalised experience to the customers. The workflow automation offered by this tool is also quite handy, as you can start a conversation with any customer without human intervention. The platform can send automated welcome emails or even answer questions.

Key Features: Automation, IVR, Call routing, Voicemail-to-text, Mobile app, Screen sharing, Task management, VoIP, Toll-free number, Analytics, and Integrations.

Pricing: The basic plan starts at $30.95/mo

G2 Review: 4.4 out of 5

5. Google Voice

The tech powerhouse Google has its own business phone system known as Voice. This is a straightforward and easy-to-use phone system that is tailored for small businesses. The application can be used on both mobile and desktop, which means you can stay connected with your customers all the time. You can also use the Google Workspace admin console to customise all your day-to-day work. Managers can set assignments, call porting, and a lot more in the consolidated admin panel. The solution also aids in transcribing your voicemails and can be easily integrated with all the Google apps, such as Calendar, Docs, and Slides, to name a few.

Key Features: Mobile App, Workflow automation, Artificial Intelligence, Transcribing voicemails, Scalable, Integrated with google workspace, advanced reporting, call forwarding, eDiscovery for calls, messages, and voicemails.

Pricing: The basic plan starts at $10/mo

G2 Review: 4.0 out of 5

6. GoTo Connect

Connect is a product of GoTo that helps your team connect with customers effortlessly. The tool has been specifically designed keeping Small and Medium businesses in mind. It offers an all-in-one cloud-based communication system with over 100 features. The virtual phone feature allows you to add toll-free numbers or port your existing number. This means you can get unlimited extensions to deploy a company-wide phone tree. You can also integrate this tool with top CRMs and communication tools like Salesforce and Slack. You can also build an entire call workflow just by using drag-and-drop.

Key Features: Virtual phone system, workflow automation, unlimited extensions, call routing, auto-attendants, schedules, Reporting and Analytics, mobile app, International calling, Call monitoring

Pricing: The basic plan starts at $27/mo

G2 Review: 4.4 out of 5

7. Aircall

Aircall is a business communication system designed for sales and support teams. It offers a myriad of features to help businesses have fruitful conversations with their leads and boost the overall productivity of the workforce. You can instantly create a toll-free number for your business, either using the local area code or any country code. You can even set up automatic IVR to redirect callers to the right agent. The virtual call centre dashboard gives you access to all the numbers and users. The platform also lets you make unlimited concurrent calls using one number. The detailed reports and analytics feature gives an eagle-eye view of every deal and helps you make data-backed decisions. 

Key Features: Integrations, Call whispering, Analytics, Mobile App, Click to dial, forward-to phone, power dialer, call transcription, call recording, parallel calls, ring groups, Warm transfer, IVR, voicemail, International number.

Pricing: The basic plan starts at $40/mo

G2 Review: 4.3 out of 5

8. Vonage

Vonage offers a unified communication and contact centre solution that is powered by artificial intelligence. This alternative to Ooma can take the call on behalf of your agents and make a conversation to understand the requirements of the customer and guide them in the right direction. Vonage can also dynamically route the calls to the right agents. All the calls are transcribed using machine learning, while insights are constantly generated for better decision-making. The platform can be easily integrated with CRMs like Salesforce so that there is a single source of truth for all communication-related data. 

Key Features: Click-to-dial, Automatic Call dialling, real-time dashboard, AI-driven insights, Call recording, International number, toll-free number, mobile app, Integrations, Virtual receptionist, Auto-attendant, SMS & MMS, Caller ID, DND, Call tagging

Pricing: The basic plan starts at $19.99/mo

G2 Review: 4.3 out of 5

9. 8 X 8

8×8 is a cloud contact centre solution that can help businesses streamline communication between associates and customers. The analytics feature offers you capabilities like offering timely feedback to associates and creating tailored coaching plans. This alternative to Ooma can automatically sort your calls, texts, chats, and social posts by classifying the interaction into different buckets. Using 8X8, businesses can build their own guided onboarding and walk-through strategy. You can also define custom metrics that the platform will track for you. 

Key Features: ACD, IVR, Dialer, Agent workspace, Omnichannel routing, Digital channels, Intelligent IVR, Virtual assistant, Integration with CRM, APIs, Team messaging, Reports & Analytics, Workforce Management, Coaching, Call recording.

Pricing: Reach out to the 8×8 sales team to get a personalised pricing plan.

G2 Review: 4.0 out of 5

10. DialPad AI Voice

DialPad Ai Voice is a popular communication tool from the house of Dialpad. The tool enables you to set up a new business phone system in a matter of a few minutes. The tool can transcribe calls, take notes, and assign actions. All the voicemails you get will be automatically transcribed and sent to your inbox. It even has built-in meetings and a message manager that lets you chat and communicate with anyone on your team. 

Key Features: HD Calls, AI Recap, Custom IVR, Global Scale, Device switching, Call transfer, company directory, Toll-free numbers, local number, and Integrations.

Pricing: The basic plan starts at $15/mo

G2 Review: 4.4 out of 5

11. Intermedia Unite

The last alternative to Ooma is Intermedia Unite, which is a secure, productive, and intelligent communication software that can be used to build strong customer relationships. The tool allows you to make unlimited domestic calls in HD voice. It also has a 720pPHD video calling feature for remote sharing and video calling. You also get an intelligent virtual assistant right by your side. The auto-attend feature of this platform can connect customers to the right agent with automatic greetings. Through the analytics dashboard, you can take a closer look at the real-time performance of your associates. 

Key Features: PBX phone system, call analytics, desktop app, mobile app, video conferencing, screen share, virtual voicemail, business integrations, screen sharing, video conferencing.

Pricing: The basic plan starts at $27.99/mo

G2 Review: 4.5 out of 5

Conclusion

Whether you are a small business owner, an entrepreneur, or an individual looking to streamline your communication experience, the above alternatives to Ooma offer a wide array of options to enhance your voice and collaborative capabilities while keeping costs in check. So go ahead and embrace the future of communication technology and take advantage of these top-notch Ooma alternatives for a seamless and efficient communication experience. 

Further Reading: Top 11 Alternatives to Rebtel

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Subhash is the Founder of FreJun. The call automation platform.

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