In 2024, the demand for flexible, feature-rich, and efficient softphone solutions will be at an all-time high. Having a reliable softphone solution will create a world of difference in your daily operations. Cost-efficiency, flexibility, and mobility are some of the benefits you can enjoy by adopting softphones in your organisation. Now the key question is – which is the best softphone provider today? To help you answer this question, we have compiled this guide, which will take you through the 7 best softphone providers to keep an eye on in 2024.
FreJun is the best softphone provider in India. It has an intuitive interface and comes loaded with a plethora of advanced call management features. The platform simplifies your organisation’s communication processes to a great extent. Whether you are a startup or a large enterprise, you can use FreJun to streamline your operations, improve client interactions, and bolster overall team collaboration. This softphone solution is not only cost-effective but also highly reliable and offers one of the best call qualities in the industry. FreJun also integrates with most CRMs like HubSpot, Pipedrive, etc. This ensures that there is no miscommunication due to data mismatch.
Key Features: Integrations, reporting, analytics, virtual number, call transcript, click-to-call, CRM Integration, call routing, and voice broadcast.
Pricing: The basic plan starts at $19/mo.
G2 Review: 4.9 out of 5
The next softphone provider on our list is Grasshopper, which is also a virtual phone system. The platform is particularly known for its voicemail transcription feature, which reduces the workload of your team to a great extent. Apart from this, you also get powerful features like call forwarding and call transfers, which makes this platform a great choice for contact centres. Grasshopper also has a flat learning curve, and you can get started with the tool in less than a few minutes.
Key Features: Business texting, desktop and mobile apps, call forwarding, voicemail transcription, virtual receptionist, and instant response.
Pricing: Contact the Grasshopper team for pricing details.
G2 Review: 4 out of 5
Zoiper provides a wide array of features particularly for users looking for an efficient and secure communication solution. A key attribute of this platform is its encryption capability. This ensures that all your customer’s sensitive information is protected through technologies like TLS/SRTP and ZRTP. The platform also simplifies your contact management process by assimilating your contacts from various sources. This helps in creating a unified and easily accessible contact list. Zoiper also works on a wide spectrum of platforms, ranging from macOS to Linux, and Windows to iOS.
Key Features: HD Calls, call transfer, encryption, IM, click-2-dial, CRM integration, number recognition, Outlook and Thunderbird plugins.
Pricing: Contact the Zoiper team for pricing details
G2 Review: 4.4 out of 5
4) GoTo Connect
GoTo Connect is a versatile cloud softphone solution that combines meetings and messaging in one platform. It can effortlessly streamline your IT operations without affecting your budget. Setting up and managing the platform is a breeze thanks to a unified admin portal. The platform is also highly adaptable as it allows you to make calls from any device of your choice, be it a desk phone, desktop app, or even mobile app. There is also an HD video conferencing option that bolsters collaboration in your team and ensures that everyone stays connected 24X7.
Key Features: Toll-free numbers, unlimited extensions, company-wide phone tree directory, integration with Salesforce and Slack, analytics, and reporting.
Pricing: The basic plan starts at $27 per user per month.
G2 Review: 4.4 out of 5
Xclusivedesk is an Indian softphone provider that enhances connectivity between your team and end customers. It lets you seamlessly manage calls, texts, and video conferences within the same platform. Since this tool works on any device of your choice, you can ensure that no opportunity is missed and no client is left uncontacted, irrespective of where your team is located. Xclusivedesk also integrates with other essential business tools, thereby offering all the essential resources to keep your business running.
Key Features: Virtual number, number masking, missed call, toll-free number, automated outbound calling, Google verified calling, and Click-to-call.
Pricing: Contact the Xclusivedesk team for pricing details.
G2 Review: Not rated
MCUBE is another home-grown cloud-based softphone solution. Being an omnichannel platform, it lets your team communicate over a variety of channels. There is also a highly capable auto-dial feature that multiplies your associates’ productivity. In fact, this feature can be programmed in such a way that numbers could be dialled either sequentially or randomly. There is also an option to configure a pre-recorded message that can be played to the recipient in case they don’t answer.
Key Features – Call assignment, call tracking, call routing, reporting, pre-recorded messages, and automated dialling.
Pricing – Contact the MCUBE team for pricing details.
G2 Ratings – NA
7) Grandstream India
The last softphone provider on our list is Grandstream India, which comes out of the box with several key communication features. The platform lets you make and receive voice calls through up to 6 different business or residential SIP accounts. This is allowed on any Android device of your choice from any part of the world. With Grandsream India, your business can be future-ready and highly competitive without spending too much on communication and collaboration processes.
Key Features – Call transfer, call forwarding, shared-call appearance, downloadable phone book, call waiting, personalized music ringtones, and server redundancy.
Pricing – Contact the Grandstream India team for pricing details.
G2 Ratings – NA
Further Reading: Top 11 Alternatives to Rebtel
In this post, we have gone through the list of top 7 softphone providers along with their impressive array of features and services they offer. Whether you prioritize security, integration, cost-effectiveness, or versatility, there is a softphone solution out there for you. From well-established names to emerging players, the choices are diverse and abundant. So go ahead and pick one from this list to streamline your communication processes.
A business analyst turned writer who loves to paint away his free time. A staunch follower of the 'Workcation' concept, he loves to combine the art of writing with the enigma of traveling.