Exotel, a prominent player in the communication domain, has carved a name for itself by offering top-quality services. However, the platform is not suited for all kinds of businesses, making it very important to explore other alternatives that better suit their needs. This blog delves into the top 11 alternatives to Exotel, offering a comprehensive guide for businesses looking to enhance their communication infrastructure.
1. Frejun
Frejun is known for its call automation capabilities and offers quality insights for making informed decisions. Thanks to the platform’s Autodial feature, your associates need not spend hours dialling hundreds of numbers one by one. The platform automates this task to a great level. And if a call is not answered, FreJun automatically calls the next number. To boost pickup rates of the outbound calls, FreJun offers a virtual number that is verified by the Truecaller. This builds trust among users and prevents your number from being listed as spam. In the end, there is a drastic increase in the call pickup rates.
Key features: Virtual number, CRM/ATS integration, call routing, AI insights, Analytics and reports, Voice broadcast, Click to call, Call transcript, Autodial.
Pricing: The standard price starts at $16.99/mo
G2 Review: 4.9 out of 5
2. Talkdesk
Talkdesk is a pioneer in the areas of communication automation and artificial intelligence. It has come up with one of the best cloud contact centre solutions. The platform offers excellent customer experience and drastically boosts the operational efficiencies of your team using AI insights. One of its standout features is its AI-powered virtual assistant that offers instant and Accurate responses to customer queries at any point of the day. The virtual assistant can also answer in any language, either through call or text. Talkdesk also makes omnichannel engagement seamless by merging email, live chat, SMS, and other communication channels in one dashboard.
Key Features: Voice engagement, Digital Engagement, Routing, AI-based agent assistance, Proactive outbound engagement, Integrations, self-service authentication, interaction recording, agency coaching, and performance.
Pricing: The basic plan starts at $75/mo
G2 Review: 4.4 out of 5
3. 3CX
3CX has grown to be one of the most reliable VoIP service providers and a global leader in business communications. They claim to be a fully flexible, reliable, and affordable communication service provider. The platform auto-records all your calls to help you monitor your agents’ performance. Managers can also use the Call Whisper feature that lets them assist the associate on a live call without the customer hearing it. There is also the option to barge in on the call and take over if required.
Key Features: Zero-cost solution, Remote working, KYC – CRM Integrations, DIY Admin, live chat and messaging, dashboard, Voice apps, Know your caller, Training and compliance, app free conferencing, live chat, call recording, click 2 call, IVR, smart work offers
Pricing: 3CX offers a free plan for up to 10 users with basic features. The premium plan costs $175/mo.
G2 Review: 4.4 out of 5
4. UJET
Ujet has completely reimagined the Contact Center as a Service (CCaas) domain. To stay ahead in the market, they have integrated Artificial intelligence into their system. This lets them offer a more robust, efficient, and powerful solution. This Google-hosted platform comes with Intelligent Routing, which enhances customer service to a great level. In addition, the platform combines real time context and historical data to predict the customer intent and redirect them to the right outcome.
Key Features: Virtual agent, outbound dialer, advanced reporting Analytics, Mobile CX, Live chat, SMS, Social channels, dynamic routing, sentiment detection, seamless transition to human agents, live transcriptions, and sentiment analysis.
Pricing: Ujet offers multiple plans. Businesses can get a quote for the plan that best fits their requirement.
G2 Review: 4.6 out of 5
5. Aircall
Aircall is another Exotel alternative that is best suited for your customer support and sales team. Since it is a cloud-based service provider, there is no need to install any physical hardware. They have devised the user interface in such a way that setting up and managing a call centre becomes a piece of cake. Above all, you can add or remove multiple numbers or agents as per your needs, and you will be billed exactly for the usage.
Key Features: Toll-free number, voicemail, call routing, IVR, blocklist numbers, extensions, warm transfers, call queuing, queue callback, parallel calls, call recording, time-based routing, call transcription, forward to phone, power dialer, Integrations, Analytics
Pricing: The basic plan starts at $40/mo (minimum 4 agents if billed monthly)
G2 Review: 4.3 out of 5
6. DialPad
Dialpad is another communication platform that is powered by Artificial Intelligence. The built-in AI engine can perform speech analysis on a live call to understand how the conversation is going between your associates and the customers. It even transcribes the calls in real time and captures keywords and phrases from it to build a solid call summary. Apart from this, the platform can train the agents on a live call by automatically displaying relevant notes based on keywords and phrases.
Key Features: Visual voicemail, Business phone number, porting numbers, simultaneous ring, International calling, VoIP, Virtual receptionist, call flip, call transfer, automatic call distributor, auto attendant, video conferencing, integrations, intelligence and analytics
Pricing: The standard plan starts at $23/mo
G2 Review: 4.3 out of 5
7. Servetel
Servetel is a business call management software that has been the go-to solution for those looking to streamline their contact centre operations. They offer an interesting feature called Round Robin, which efficiently distributes the calls in a sequence to all agents. This ensures that all agents are optimally utilised and are free from call fatigue. It also has a programmable multi-level IVR solution that automates your inbound calls and makes sure it reaches the right agent.
Key Features: Call recording, outgoing calls, call queue management, call notes, round robin, parallel ringing, order by, real-time call monitoring, detailed call tracking, call whispering, call barging, intercommunication, robust API, and Webhooks.
Pricing: Servetel offers a free trial for 10 days, and their sales team offers custom pricing based on business requirements.
G2 Review: 5 out of 5
8. Ozonetel cloud agent
Ozonetel is a cloud-based communication solution that is built to help contact centres improve their overall efficiency. Their omnichannel routing routes the calls to the right team or agent, irrespective of the channel used. Additionally, they also have a powerful AI bot that manages simple and repeated queries. It helps agents complete calls and chats much quicker, and it even takes the customers to the same agents every time to build customer loyalty.
Key Features: Modern IVR, Smart routing & ACD, Automated recording, mobile app, sophisticated monitoring, Seamless CTI, call forwarding, conversational IVR, priority routing, skill routing, live monitoring, autologging, screen pops, Chatbots, Speech Analytics.
Pricing: The Ozonetel team provides customised pricing to each business based on their requirement. You can contact their sales team for a personalised pricing plan.
G2 Review: 4.5 out of 5
Further Reading: Top 7 Alternatives to Ozonetel
9. Dialer HQ
DialerHQ is a CCaaS provider that is tailored for small and medium-sized businesses. To help such small businesses keep their personal and office phone separate, the platform offers a dedicated phone app to handle all your business calls. It will even tell you if a call is made to your personal number or to your business number. In summary, all you need to do is buy a virtual number from DialerHQ, set it up, and start making or receiving calls.
Key Features: Predictive dialer, automatic machine detection, call recording, Smart DID routing, auto-rotate, call queuing, call whisper, post-call survey, call tagging, custom greeting, call cascading, audit logs, webhooks, multi-level call transfer, integrations.
Pricing: DialerHQ has two plans. One for the call centre and the other for the office phone system. It offers a free trial for both plans. For custom pricing, contact their sales team.
G2 Review: 4.5 out of 5
10. Genesys cloud CX
Genesys is a cloud-based customer experience solution and a contact centre platform. The platform makes sure that you never have to put your customer on hold as it has an AI-powered voice bot that picks up the call for you and provides a humanlike solution and experience to your customers. These bots understand the customer through relevant data and engage in personalised interaction.
Key Features: Automatic call distribution, automation and AI, Digital customer engagement, IVR, unified communication, workforce management tools, agent assist, speech-to-text analytics, predictive routing, analytics, integrations, customer journey orchestration
Pricing: The basic plan starts at $75/mo
G2 Review: 4.3 out of 5
11. Justcall
Justcall is the last alternative to Exotel that helps to connect your team with your customers. It automates most of the call workflows to make sure no call goes unattended. The platform also has a feature called Ring All Teammates. In this, once the customer has been redirected to the right department, the call would be transferred to all the idle members of the team simultaneously, and the first to pick up the phone would handle it. It can also capture key moments of the call using a feature called Custom Moments. With this, you can easily group keywords and phrases to identify emerging trends, feedback patterns, and preferences, all in real time.
Key Features: Multi-level IVR, Sales dialer, call forwarding, call monitoring, call recording, automated call distribution, SMS campaigns, SMS workflows, SMS copilot, Conversation intelligence, automatic call scoring, moment analysis, Integrations
Pricing: The basic plan starts at $29/mo
G2 Review: 4.2 out of 5
Further Reading: Top 11 Alternatives to JustCall
Conclusion
As businesses evolve, so do their communication needs. Exploring alternatives to Exotel allows enterprises to find solutions that solve specific pain points. Whether it’s scalability, integration capabilities, or cost-effectiveness, each alternative discussed in this blog opens new avenues for your business to create an ecosystem of seamless communication. So go ahead and pick one best-suited for your business.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.