Call automation for data driven teams | FreJun

Top 7 Alternatives to Ozonetel

Ozonetel alternatives

Ozonetel is a cloud-telephony solution provider offering a plethora of communication solutions, such as business phone systems, contact center solutions, and sales dialers, to name a few. Ozonetel offers a 99.9% uptime and hosts around 2.5 billion calls every year. It offers 24/7 phone support along with free onboarding, deployment, and training to its users. The platform also integrates with most of the popular CRMs such as Zoho, HubSpot, LeadSquared, etc. But despite being a robust platform supported by useful features, Ozonetel might not suit many customers mainly because of its high price point. And this is where the pressing need for finding an Ozonetel alternative surfaced. In this post, we will look at the 7 best Ozonetel alternatives that you can adopt in your organization. 

Top 7 Ozonetel Alternatives

Here are the best Ozonetel alternatives you can consider in 2023 – 

#1 FreJun

FreJun is arguably one of the best Ozonetel alternatives currently available. Not only does it offer more features than Ozonetel, but also at a lower price. FreJun is tailored for small and mid-sized businesses looking to streamline their communication process. When you adopt FreJun, you no longer have to rely on bulky business phones as it allows you to make calls with a single click through any device of your choice. This device-agnostic solution was also designed specifically for recruitment and sales teams to bolster their day-to-day communications. The best part about FreJun is its powerful analytics engine that offers unique business and call insights to the users.

Key Features – Some of the noteworthy features of FreJun include auto-dialer, call logging, Chrome extension, analytics and reports, integration with CRMs and ATSs, etc.

Pricing – The most basic plan starts at ₹ 1,299.

Pros of FreJun

  • Unlimited calls in all the pricing plans
  • A free trial to explore the tool 
  • One of the few tools tailored to recruiters
  • Integration with almost every known CRMs and ATSs
  • Improves call pickups through Google verified calls

Cons of FreJun

The huge array of communication features that comes OOTB with FreJun might make the platform a tad complex to use in the initial days. But this has been effectively overcome by FreJun through a huge collection of video tutorials and help documents available on the website. 

Ratings

G2 – 4.9 out of 5

#2 Nextiva

Nextiva is a business communication and collaboration software that helps to manage all your customer communication in one platform. It offers a multitude of solutions like VoIP phone service, video conferencing, text messaging, and even CRM software to enable teams to communicate better and faster with their customers. The platform helps in boosting the overall customer experience even further through its intuitive sales and service tools, powerful analytics, and intelligent automation.

Key Features – Some of the key features of Nextiva include local and toll-free numbers, a dedicated mobile app, video and audio meetings, CRM & business integrations, real-time voice analytics, and call recording.

Pricing – The most basic plan starts at $18.95 per user per month.

Pros of Nextiva

  • Extremely easy to set up and use
  • Excellent support to all users
  • Unlimited calling even in the most basic plan

Cons of Nextiva

  • A bit limited when it comes to customization
  • Not easy to scale for large teams
  • Limited collaboration features

Ratings

G2 – 4.4 out of 5

#3 Knowlarity

The next Ozonetel alternative on our list is Knowlarity. Like FreJun, it is a home-grown startup tailored to customers in India. Besides voice solutions, Knowlarity offers messaging, video, and artificial intelligence solutions. It caters to a huge list of industries ranging from banking to logistics. The platform also caters to businesses of all sizes ranging from young startups to large conglomerates. 

Key Features – Some core features of Knowlarity include IVR, call forwarding, call recording, automatic call distribution, call routing, and real-time reporting.

Pricing – The most basic plan starts at ₹ 1,999 per month.

Pros of Knowlarity

  • The platform is quite adept at supporting any number of users and callers
  • It can be customized considerably to meet your exact needs
  • Has a free trial to explore the tool

Cons of Knowlarity

  • The report and analytics section is not as advanced as other tools in this list
  • The technical support is a little underwhelming sometimes
  • Pricier than its contemporaries

Ratings

G2 – 4.4 out of 5

#4 Grasshopper

Grasshopper is a virtual phone system catering to small and medium-sized businesses. With Grasshopper, businesses can own a professional business phone system without the need to invest in expensive hardware and complex software. Through the virtual phone system and a dedicated business number, you can make/receive calls, send/receive text messages, and even set up custom greetings. 

Key Features – Main features of Grasshopper are desktop and mobile apps, business texting, call forwarding, voicemail transcription, virtual receptionist, and instant response.

Pricing – The most basic plan starts at $26 per month.

Pros of Grasshopper

  • It has a free trial
  • Very simple to use as it has limited usecases
  • Offers multiple types of virtual numbers

Cons of Grasshopper

  • The tool is available only in the US and Canada. 
  • No integration with any tools
  • Not tailored for all types of businesses and industries

Ratings

G2 – 4.1 out of 5

#5 Servetel

Servetel is another popular Ozonetel alternative that helps customers around the globe to connect and collaborate seamlessly. With an elaborate cloud telephony suite and custom API integrations, Servetel is one of the most flexible and customizable communication solutions available today. It is also known for its intelligent dashboard that enables you to monitor live agents and check the campaign status.

Key Features: Important features include IVR, call forwarding, call routing, missed call service, and toll-free number.

Pricing: Contact the Servetel team for pricing details.

Pros of Servetel

  • It comes with a fully-functional 10-day trial plan
  • Has a rich feature set
  • Customer support is really good

Cons of Servetel

  • Lack of transparency in pricing
  • A tad complex to use
  • Not suitable for recruiters as there are no integrations with ATSs.

Ratings

G2 – 5 out of 5

#6 Avaya

Avaya is an enterprise-grade cloud communication provider that helps you build a communication infrastructure without spending thousands of dollars. Avaya enables you to expand your business communication in a hassle-free manner as it lets you reach your customers on your preferred device. 

Key Features – Some of the key features of Avaya are voicemail, call recording, auto-attendant, conference scheduling, integrations with workflow tools, etc.

Pricing – Contact the Avaya team for pricing details

Pros of Avaya

  • Easy to scale up. One of the best tools for large enterprises.
  • High reliability
  • You can customize it to your precise needs

Cons of Avaya

  • No transparency in pricing
  • Steep learning curve
  • Not suitable for small and medium-sized businesses

Ratings

G2 – 4.2 out of 5

#7 CallHippo

The last Ozonetel alternative is CallHippo. It is a virtual phone system that is designed for businesses to establish a professional presence and improve their communication with customers. Setting up your account in Callhippo is quite straightforward, with only 4 simple steps to follow. 

Key Features – Main features include voicemail, IVR, intelligent call routing, campaign management, SSO, call forwarding, SMS, click-to-dial, Webhook, to name  afew.

Pricing – The most basic plan costs $16 per user per month. 

Pros of CallHippo

  • There is a free plan with limited capabilities
  • All the paid plans come with a free trial 
  • Can be integrated with several tools without any hassles

Cons of CallHippo

  • Quite expensive as a lot of features are offered as additional add-ons
  • Poor customer support
  • The call quality is sometimes poor

Ratings

G2 – 4.3 out of 5

Conclusion

As you have seen in this post, each of these Ozonetel alternatives has its own strengths and weaknesses. Before picking a tool for your business, make sure to do thorough research and choose the one that best fits your needs. Ultimately, the key is to find a platform that offers all the features and support your need at a price that fits your budget. If you wish to know more about FreJun or want to try the tool at your convenience, sign up for a free trial now.

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