Zoho CRM

Many small and mid-sized businesses use Zoho CRM, but few realize it can be transformed into a full Zoho call center or Zoho contact center. By connecting Zoho’s CRM with telephony tools like FreJun, you can handle inbound and outbound calls, track leads, and record conversations — all without leaving your CRM. In this guide, […]

Zoho CRM is indeed the backbone for countless sales teams, providing a powerful system for managing leads, tracking deals, and organizing customer data. But for all its organizational strength, a critical friction point remains: the calling process. Sales reps often find themselves bogged down by the very tool meant to empower them, spending valuable time

Are you making the most of your CRM’s calling features to track every customer conversation? Call tracking has become a vital part of customer relationship management, especially for teams that rely on timely follow-ups and performance insights. Without accurate logs and visibility into call activity, it’s easy to lose track of deals, miss opportunities, and

If you’re starting to use Zoho CRM and exploring voice communication options, you’ve likely come across Zoho Call — the built-in telephony functionality within the Zoho ecosystem. It’s a solid choice for beginners, offering basic calling capabilities like click-to-call, logging, and simple call management. But here’s the thing: as your team grows, so do your