AHT Average Handle Time metrics glossary 2026 — formula is talk plus hold plus wrap divided by total calls, India median AHT is 5 minutes 48 seconds across contact centers, top-quartile AHT drops to 3 minutes 42 seconds after AI assist, with an average 34% AHT reduction after 90 days — driven by talk time, hold time, wrap-up, transfers, and CRM lookups, reduced through screen-pop, AI summary, smart routing, knowledge base, and coaching

AHT Full Form: What Is Average Handle Time & How to Reduce It

Call Center, Customer Experience, VoIP & Cloud Telephony /

AHT full form is Average Handle Time, the key call center KPI measuring total interaction duration including talk, hold, and after-call work. Learn the formula, India benchmarks, and 8 proven strategies to reduce AHT without hurting CSAT.

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