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Blog feature image for a 2026 contact center ops guide on call center agent productivity — highlights 10 KPIs that matter, AI coaching and QA tools compared, and a step-by-step improvement plan tracking AHT, FCR, Occupancy, CSAT, Adherence, and Conversion.

Call Center Agent Productivity: How to Measure & Improve in 2026

AI & Automation, Call Center, Productivity / Subhash Kalluri

Call center agent productivity measures how efficiently agents resolve customer issues. This guide covers 10 key KPIs, AI improvement strategies, tool comparisons, and a step-by-step plan to improve performance and reduce costs in 2026.

Call Center Agent Productivity: How to Measure & Improve in 2026 Read More »

AI Call Automation Software: How It Works & What to Look For in 2026

AI & Automation, AI Powered Calling, Call Automation / Subhash Kalluri

AI call automation software is reshaping how sales and support teams handle every call. From real-time transcription to CRM auto-logging, discover how platforms like FreJun cut manual work, boost connect rates, and help teams close more deals without adding headcount.

AI Call Automation Software: How It Works & What to Look For in 2026 Read More »

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