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frejun.com

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E-COMMERCE

Track Every Customer Call Tied to An Order

FreJun connects every order-related call to the customer and order record, so confirmations, COD verification, and delivery follow-ups are documented, standardized, and tied to outcomes.

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Customer calls get disconnected
from order data

Order operations break down when calls live outside the order record.

  • Reps dial from separate phone tools
  • Delivery follow-ups aren't standardized
  • Return escalations lack documentation
  • Managers can't see what drives outcomes

When calls live outside CRM, revenue decisions become guesswork.

  • Order cancellations go unaddressed
  • Failed deliveries aren't recovered
  • Customer issues escalate without context
  • Revenue impact stays invisible

Make calling part of your order workflow

FreJun connects inbound and outbound customer calls directly to your CRM and order data.

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Reps call directly from the order record

Reps initiate calls from the order record without leaving their workflow.

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Call outcomes stay tied to that order

Every call result is automatically linked to the order for accurate tracking.

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Managers see performance by revenue impact

Managers track team performance based on activities that impact revenue.

Where FreJun drives results
in ecommerce & retail

Order confirmation

Confirm high-risk orders before shipment with every attempt logged.

Failed delivery recovery

Follow up on missed delivery attempts with structured call processes.

Refund escalations

Keep customer conversations tied to the order automatically.

High-value orders

Ensure large purchases receive confirmation and follow-up visibility.

Why choose FreJun

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Connect calls to orders

Call from the CRM and track outcomes against each order.

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Standardize execution

Shared dispositions and repeatable workflows across teams.

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Fit into your stack

Native CRM integration. No heavy contact center setup.

Certified Security Frameworks
for Reliable Voice

SOC2 Type 2 Certified
Enterprise security standards
ISO 27001 Certified
Information security management
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GDPR Compliant
Data privacy compliance

Works with your
favorite tools

FreJun connects natively with Salesforce, HubSpot, Zoho, Freshworks and other CRMs, ATS platforms, and helpdesks. Two-way sync keeps your data accurate across every tool your team already uses.

View integrations
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What our customers say about us

“Easy to integrate with different CRMs, with a convenient click-to-call option, a helpful bulk dialing feature, and wonderful customer support. After switching to FreJun, work has become much easier.”

Ayushi S.

Senior Sales Manager · Consumer Services

“What I like most about FreJun is its simplicity and efficiency in managing business communications. The platform makes calling and tracking customer interactions incredibly easy, helping teams stay organised and productive.”

Girija P.

Recruitment Specialist

“FreJun is a powerful communication solution that delivers convenience, efficiency, and excellent value for businesses looking to optimise their calling and customer engagement processes.”

Muskan S.

Customer Success Specialist · Restaurants · Capterra

“It has a very good integration with different CRMs and the click-to-call feature makes it the best – we are able to do more work in less time. Their customer support is too good; quick resolutions are provided.”

Ayushi S.

Senior Sales Manager · Consumer Services · Capterra

“Easy to use, flexibility, live dashboards. Helps me reach my prospects faster.”

Anandita S.

Senior Account Executive

“Dialling through the desktop is not common and it still feels new even now. It made it easier to dial without having to use my mobile. It was a wonderful experience overall.”

Deepika Reddy J.

Head of Central Functions · Health, Wellness and Fitness · Capterra

“Uninterrupted calling and a smooth network help increase my productivity. Helping me to improve my outreach more.”

Garima L.

Team Leader

“Frejun has been a reliable calling tool for our team’s day-to-day hiring operations. Two features that stand out the most are Click to Call and Browser Calling. Our overall experience with Frejun has been smooth and productive.”

Shreya G.

Human Resource Generalist · Capterra

“My overall experience with FreJun has been very positive. The platform is user-friendly, reliable, and has significantly improved the way I manage business communications. I particularly appreciate the clear call quality.”

Muskan S.

Customer Success Specialist

“It is easy to use. Each and every call is noted and tracked. Easily getting connected to candidates.”

Annu N.

Associate Consultant · Human Resources · Capterra

“It is a very helpful platform for lead qualification calling. Recording of calls helps us review in detail later. Reporting and segmentation of lead quality also becomes simple. Smooth calling interface.”

Anmol M.

Head of Performance Marketing · Education Management · Capterra

“FreJun is a calling software that offers a range of features to help businesses streamline their communication with customers. One of the main advantages of FreJun is its ability to automatically transcribe and analyze calls.”

Sonu M.

Senior Business Development · G2

“I don’t have to share my personal number with a client. All of the conversations with the client are available on the platform – so if I don’t remember the last conversation, I can just rely on that.”

Rajesh R.

“The support team is incredibly good. They were very helpful, and I genuinely loved the product.”

Verified User

Health, Wellness and Fitness

“Frejun is user friendly and it makes our daily calls easier to access and very effective.”

Trustpilot Verified Reviewer

Sales Specialist

“Really good and satisfied with not only a few features but the overall product. Extremely helpful and time saving. Dashboard and call recording is really helpful and saves a lot of time when searching for a call recording.”

Hetvee P.

Customer Success Specialist · Food and Beverages · Capterra

Frequently Asked Questions

Have more questions?

Reach out to us at support@frejun.com.

Learn More
How does FreJun log customer calls automatically?

FreJun integrates with your CRM so every inbound and outbound call is automatically logged against the correct contact record, including duration, recording, and outcome, without manual entry.

Yes. FreJun integrates natively with Salesforce, HubSpot, Zoho, Freshworks, MS Dynamics 365, Pipedrive, LeadSquared, and Deskera. For custom setups, API access is available.

Yes. Call volume, outcomes, and team activity are visible in real time from the FreJun dashboard.

No. FreJun integrates into your existing CRM workflow using a Chrome extension or API. No replacement of existing tools is required.

Yes. Every call made through FreJun is automatically recorded and logged to the correct contact record in your CRM.

Start connecting every customer call
to the order record

Every interaction logged automatically. Nothing falls through between calls.

Start free trial
Get a demo