In a business world that never sleeps, manual calling workflows just can’t keep up. Whether you’re running a recruitment agency, a lead-gen team, or a customer support centre, one thing is clear — automation isn’t optional anymore.
Automated calling systems allow you to:
- Reach thousands of leads or candidates in minutes
- Set up drip call campaigns
- Record, analyse, and improve every call
- Free up human reps for high-value conversations
With India becoming a global hub for B2B tech, SaaS, and talent services, the demand for cloud-based, smart, and scalable auto dialer systems is booming. In this guide, we’ve curated the 11 best options in India for 2025, each with its own strengths and standout features.
Let’s dive into how these tools compare — and how to pick the best one for your team.
Table of contents
What Is an Automated Calling System?
An automated calling system, also known as an auto dialer or voice broadcasting tool, is a software platform that automates outbound phone calls. It can dial numbers from a contact list, play pre-recorded messages, connect to live agents, or leave voicemails—all without human intervention.
Advanced systems also offer:
- Call scripting
- CRM integration
- Voice AI
- Call recording and analytics
- API access for workflows
These systems are widely used in telemarketing, recruitment, support, collections, education, and political campaigning.
Benefits of Using an Automated Calling System in India
Automated calling systems offer numerous benefits for businesses in India, including increased efficiency, cost savings, and improved customer experience. They can handle a large volume of calls simultaneously, automate tasks like appointment reminders, and provide 24/7 availability, all while freeing up agents for more complex tasks.
1. Scalability
Automated systems allow your team to scale outreach 10x faster without hiring additional reps. This is especially helpful for high-volume use cases like surveys, appointment reminders, or re-engagement campaigns.
2. Time Efficiency
By reducing the time spent dialling, waiting, or logging calls, reps can spend more time on meaningful conversations. Auto dialers eliminate voicemail time and skip bad numbers instantly.
3. Improved Lead Conversion
Some tools integrate with CRMs and use data-driven routing to send hot leads directly to closers. Others use AI to assess interest level based on tone or keywords.
4. Data and Analytics
Track every call outcome, agent performance, script usage, and lead behaviour. This helps you optimise your pitch and improve future conversions.
5. Compliance & Recording
Modern tools ensure you’re compliant with TRAI regulations and offer call recording, timestamping, and consent management, which are essential for regulated industries like finance and insurance.
11 Best Automated Calling Systems in India for 2025
Here are the Top 11 Best Automated Calling Systems in India for 2025 listed below:
1. FreJun
FreJun is a smart Voip and call automation platform that blends voice intelligence with productivity. Designed for sales, recruitment, and support teams, FreJun offers auto dialers, CRM sync, call recording, and AI transcription — all in one easy-to-use interface. The standout feature is FreJun’s AI-powered insights, which provide actionable data that enhances both customer and team communication. For organisations looking to streamline workflows, FreJun’s customizable automation tools, like call routing and follow-up reminder,s are a game changer. With global reach and the ability to establish local or toll-free numbers in key markets, FreJun enables businesses to expand their customer base and operate seamlessly worldwide.
Key Features:
- Global Virtual Numbers: Acquire local or toll-free numbers to create a professional image in regions like Dubai.
Why is a Virtual Number Beneficial for your Business?
- In-Depth Analytics: Gain actionable insights through performance tracking to refine your communication strategies.
- Flexible Scalability: Ideal for companies of all sizes, whether you’re a startup or an enterprise-level organization.
- AI-Driven Insights: Harness the power of AI for accurate call transcription, detailed tracking, and meaningful analytics that drive business decisions.
The Benefits of Using AI Insight for Call Management
- Multilingual Transcription: Support a diverse audience with multi-language transcription for global communication.
- CRM Compatibility: Seamlessly integrate with top CRM tools like Salesforce and HubSpot to enhance workflow automation and customer relationship management.
Customer Relationships: Logging Sales Calls in Zoho CRM
- Data Security: Ensure complete protection with state-of-the-art encryption for all communication.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
2. Exotel
Exotel offers seamless Zoho integration for outbound and inbound communication at scale. It is a cloud-based platform that provides businesses with a range of communication tools, including a business phone system, customer call center solutions, and omnichannel engagement capabilities, to help them manage customer interactions and improve customer experience.
Key Features:
- Smart IVR flows
- Bulk calling tools
- Agent productivity dashboards linked to Zoho
Pricing: Visit this page for pricing details.
G2 Rating: 4.3/5
3. RingCentral
A global VoIP leader, RingCentral integrates seamlessly with Zoho to offer advanced features like IVR, call routing, and presence sync. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.
Key Features:
- Deep analytics inside Zoho CRM
- Call pop-ups with contextual customer info
- Unified communication tools: voice, video, and fax
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4/5
4. Knowlarity
Known for its presence in emerging markets, Knowlarity is a scalable VoIP option for Zoho users across India and Southeast Asia. Knowlarity is a cloud communication business in India that provides excellent services. Some of them include outgoing calls, incoming calls, and missed call alerts. It helps customers connect directly to the customer care agent’s phone number using Knowlarity’s services
Key Features:
- Multi-level IVR
- Call recording and monitoring
- Missed call tracking inside Zoho CRM
Pricing: The basic plan starts from $24/per month
G2 Rating: 4/5
5. Ozonetel
Another India-first VoIP player Ozonetel, supports Zoho CRM, Zoho Desk, and more via PhoneBridge. Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale.
Key Features:
- Click-to-call from CRM
- Real-time call logs and reports
- AI-based call routing
Pricing: Visit this page for pricing details.
G2 Rating: 4.5/5
6. Aircall
Aircall’s cloud telephony system integrates beautifully with Zoho CRM, especially for customer-facing teams.
Key Features:
- Click-to-call and power dialer in CRM
- Automatic contact syncing
- Tagging, call notes, and sentiment detection
- Integration with other tools like Slack and Zendesk
While Aircall is a strong Voip option, it lacks the AI-powered analytics and multi-channel communication features that FreJun offers.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4.3/5
7. Twilio
Twilio’s programmable voice capabilities make it a favorite for custom telephony needs. Zoho powers tailored call workflows. Twilio provides highly customizable APIs for businesses that need programmable voice, SMS, and video communication. Twilio is a cloud-based automatic solution that allows developers to integrate it with other communicative platforms with the help of its API. As the developers will integrate it with other software applications they can make it a scale communication services provider.
Key Features:
- Programmable APIs for voice, SMS, and video.
- Global reach with multi-country connectivity.
- Programmable APIs for voice, SMS, video, and authentication.
- Multi-channel communication via chat, WhatsApp, and email.
- Global reach with multi-country connectivity and localized phone numbers.
Pricing: Visit the twilio page for pricing details
G2 Rating: 4.2/5
8. Vonage
Vonage supports robust API-based integrations, and its Zoho PhoneBridge connection ensures tight CRM linking. It offers a cloud-based VoIP system with strong AI-powered automation and CRM integration. Vonage ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently.
Key Features:
- Advanced IVR and call routing options.
- Unified communication across voice, messaging, and video.
- AI-driven call analysis and insights.
Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.
G2 Rating: 4.3/5
9. Freshcaller
Freshcaller is often chosen by Zoho Desk users who want a customer service-first VoIP system. It is a cloud-based, all-in-one contact center solution designed to help businesses improve customer service and streamline communication through its intuitive and scalable platform.
Key Features:
- Call disposition and notes in Zoho
- Multichannel support from the Freshworks suite
- Easy onboarding for agents
Pricing: Visit this page for pricing details.
G2 Rating: 4.4/5
10. Dialpad
Dialpad brings AI-powered voice intelligence to Zoho CRM workflows. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction. Dialpad is an AI-powered VoIP solution known for its real-time voice intelligence and transcriptions.
Key Features:
- AI-powered real-time call transcription.
- Seamless integration with Zoho.
- Automatic call logging and summaries.
- Voicemail transcription.
Pricing: The basic plan starts at $27/user/month.
G2 Rating: 4.4/5
11. CloudTalk
CloudTalk supports both outbound sales and inbound support operations and integrates via Zoho PhoneBridge. It is a VoIP system optimized for remote and distributed teams, offering flexible calling solutions and CRM integration.
Key Features:
- AI-powered call transcription and analytics.
- Call tagging and custom fields for better organization.
- IVR, skill-based routing, and call queues.
- Performance dashboards linked to CRM
Pricing: The basic plan starts at $30/per month.
G2 Rating: 4.3/5
Comparison Table: Top VoIP Integration Features at a Glance
How to Choose the Right Automated Calling Software
To choose the right automated calling software, focus on features like ease of use, scalability, CRM integration, and compliance with regulations like the Do Not Call list. Consider the type of dialer needed (e.g., predictive, progressive), and ensure the software offers call recording, real-time reporting, and robust support. Evaluate pricing models (per user, per minute, or flat rate) and the software’s security features. Choosing the right platform depends on your team size, use case, budget, and tech comfort. Here’s a framework to help:
- If you’re a sales or recruiting team needing deep CRM and call analytics → go with FreJun
- If you’re a call centre or enterprise with high call volumes → consider Ozonetel or Knowlarity
- If compliance is a top concern, look at FreJun and Exotel
Don’t just compare features — match the tool to your process and team maturity.
Final Thoughts
Automated calling systems aren’t just nice-to-have — they’re essential infrastructure for modern sales, support, and outreach. Whether you’re chasing leads, following up with customers, or confirming interviews, these platforms unlock productivity, insight, and scale.
The right tool depends on your goals, but if you want a smart, compliant, AI-powered system that grows with your team, FreJun stands out as the most well-rounded choice for 2025.
Try FreJun Free for 3 Days →
Automate Outreach | Record Every Call | Integrate Seamlessly | Scale with Confidence
Further Reading: Does TurboHire Support VoIP Calling?
FAQs
Yes, as long as they follow TRAI guidelines. You must avoid DND numbers and provide consent mechanisms if recording calls
Yes. Platforms like FreJun, Ozonetel, and Knowlarity offer native CRM integrations. Others support APIs or webhooks.
Most platforms offer recording, but quality and storage duration vary. FreJun offers transcriptions and advanced tagging, which others may not.
FreJun is ideal for recruitment use cases due to its CRM sync, UAE number support, call transcription, and disposition tracking.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.