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Venkat Sridhar

A writer/business analyst, who enjoys expressing creativity through painting during leisure hours. Embracing the 'Workcation' philosophy, he seamlessly blends the craft of writing with the allure of exploring new destinations.

What Are the Differences Between a Call Center and a Contact Center?

What Are the Differences Between a Call Center and a Contact Center?

Customer Support / By

In today’s digital-first world, businesses need effective ways to interact with their customers. While the terms “call center” and “contact center” are often used interchangeably, they serve different purposes in customer service and engagement. Understanding these differences is essential for businesses looking to enhance their customer experience strategy in 2025. There is a thin line …

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What is VoIP and How Does it Work? – An Ultimate Guide to VoIP

Technology / By

In 2025, businesses and individuals rely more on VoIP (Voice over Internet Protocol) technology than ever before. Whether you want to reduce phone bills, stay connected with remote teams, or improve communication quality, understanding what VoIP is and how it works is crucial for anyone navigating the world of digital communication. The world is undergoing …

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Push-to-Talk Apps: How do They Help Businesses Streamlining Their Operational Efficiency?

Push-to-Talk Apps: How do They Help Businesses Streamlining Their Operational Efficiency?

Customer Support / By

In today’s fast-paced business environment, efficient communication is vital for success. Push-to-talk (PTT) apps have revolutionized how businesses communicate, enabling instant, cost-effective, and streamlined operations. As we move into 2025, the adoption of PTT apps is set to grow, making them indispensable for organizations across various industries. This is the reason why focusing on operational …

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