Introduction:
In the competitive world of sales, every call matters. The ability to track, analyze, and optimize your team’s phone communication with prospects and customers can give you that critical edge to close more deals and drive higher revenue. That’s where call-tracking applications come into play. These powerful tools make it easy to manage your sales team’s call data, providing you with valuable insights to improve performance and strategies. In this listicle, we present 11 of the best call-tracking applications that your sales team should be using right now to level up their game.
1. FreJun
FreJun is an industry-leading call-tracking application that offers a comprehensive suite of call analytics tools for sales teams.FreJun offers a robust call-tracking solution for sales teams, integrating dynamic number insertion, call recording, keyword tracking, and real-time reporting with popular CRMs like Salesforce and HubSpot. It’s user-friendly, aiding in campaign optimization, training, and strategy adjustments. With seamless CRM integration, it’s a top choice for sales excellence.
Key features: Dynamic Number Insertion, Call Recording, Keyword Tracking, Real-time Reporting, and Integration with CRM Systems.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Review: 4.9 out of 5
2. RingDNA
RingDNA is a powerful call-tracking and sales engagement platform designed to maximize the efficiency and effectiveness of your sales team. It boosts sales teams with local presence dialing, Salesforce integration, smart call routing, and advanced analytics. AI insights enhance reps’ performance, fostering better relationships. Local dialing ups answer rates, and smart routing improves efficiency. Seamless Salesforce integration offers unified CRM. Advanced analytics guide strategy. AI predicts and prioritizes leads. Enriched CRM data enables personalized strategies. It is essential for tech-savvy sales teams.
Key features: Local Presence Dialing, Intelligent Call Routing, Salesforce Integration, Advanced Call Analytics, AI-driven Insights, Integration with CRM Systems
Pricing: Contact the RingDNA team for pricing details.
G2 Review: 4.7 out of 5
3. Marchex
Marchex is a call-tracking application that delivers insights and analytics on sales calls, enabling your team to focus on the most valuable leads and close more deals. It provides call recording, dynamic routing, caller ID, and real-time reporting for sales teams and multi-location businesses. It provides insights into caller intent and optimizes interactions, while dynamic routing helps reduce wait times. Real-time reporting aids strategy decisions, scalable for businesses of all sizes. Call recording aids in quality assurance and sentiment analysis. Caller ID enhances communication. It is a powerful ally for revenue growth.
Key features: Call Recording, Dynamic Call Routing, Caller ID, Real-time Reporting, Actionable Insights, Scalability, Beyond Sales Call Tracking.
Pricing: Contact the Marchex team for pricing details.
G2 Review: 4.1 out of 5
4. CallTrackingMetrics
CallTrackingMetrics is an all-in-one call-tracking solution offering a wide range of features for sales teams to stay ahead of the curve. It provides dynamic routing, real-time reporting, CRM integration, advanced analytics, and keyword tracking for businesses of all sizes. The analytics suite enhances marketing and sales optimization, and CRM integration simplifies processes. Unique features include voice recognition for sentiment analysis. It is ideal for tech-driven sales teams.
Key features: Dynamic Call Routing, Real-time Reporting, CRM Integration, Advanced Analytics, Keyword Tracking, Voice Recognition Technology, Scalability and Customizability.
Pricing: The basic plan starts from $65/month.
G2 Review: 4.5 out of 5
5. Invoca
Invoca is a call-tracking application that combines powerful AI-driven analytics with deep CRM integration for a seamless sales experience. It empowers sales teams to track, analyze, and optimize calls for valuable insights. Key features include keyword tracking, dynamic number insertion, call routing, and CRM integration. AI-driven analytics offer profound insights into the intent and sentiment of callers, and Signal AI identifies specific events within conversations. Dynamic number insertion enables personalized experiences, enhancing customer satisfaction. It is essential for sales teams focused on building lasting relationships.
Key features: AI-driven analytics, Keyword Tracking, CRM Integration, Signal AI, Dynamic Number Insertion, Call Routing, and Customer Profile Building.
Pricing: Contact the Invoca team for pricing details.
G2 Review: 4.5 out of 5
6. ResponseTap
ResponseTap is a cloud-based call-tracking application that empowers your sales team with detailed call analytics and insights. It analyzes customer journeys and caller behavior to help sales teams identify high-value leads and improve performance. Features include call recording, CRM integration, dynamic number insertion, and advanced call routing. It provides a holistic view of the customer journey for personalized responses and improved closure rates. Smart Match attributes phone sales to marketing sources for ROI clarity. Visitor Level Tracking captures online journeys for targeted strategies. It optimizes customer acquisition and retention.
Key features: Call Recording, CRM Integration, Dynamic Number Insertion, Advanced Call Routing, Comprehensive Customer Journey Analysis, Visitor Level, TrackingSmart Match Feature.
Pricing: Contact the ResponseTap team for pricing details.
G2 Review: 4.5 out of 5
7. DialogTech
DialogTech is an AI-powered call-tracking application designed to help sales teams better understand the customer journey. It analyzes call data to prioritize leads, enhance experiences, and boost conversions. Features include call attribution, conversation analytics, and flexible routing. Attribution clarifies marketing channels, and optimizing budgets. Analytics tailor pitches and reveal trends. Flexible routing ensures calls reach the right rep. SourceIQ links call to specific marketing efforts. AI-driven sentiment analysis improves interactions. It is vital for businesses to leverage calls strategically.
Key features: AI-Powered Call Tracking, Call Attribution, Conversation Analytics, Flexible Routing Options, SourceIQ Technology, Sentiment Analysis, Comprehensive Call Tracking and Analytics.
Pricing: Contact the DialogTech team for pricing details.
G2 Review: not rated
8. CallBox
CallBox is a call tracking and analytics application specially designed for sales teams in the healthcare, automotive, and home services industries. It provides features such as call recording, caller identification, routing, and real-time reporting to improve telephone communications.. Its industry focus offers relevant data for sales strategies. Recording aids training, caller ID personalizes approaches, and reporting guides strategy adjustments. Lead scoring streamlines prioritization, and customizable routing guarantees engagement with qualified representatives. It is vital for maintaining a competitive edge in sales.
Key features: Call Recording, Caller ID, Real-time Reporting, Industry-specific Focus, Lead Scoring, and Customizable Call Routing.
Pricing: Contact the CallBox team for pricing details.
G2 Review: 4.4 out of 5
9. PhoneWagon
PhoneWagon is a user-friendly call-tracking application that provides sales teams with valuable insights into their call data.PhoneWagon offers dynamic number insertion, call recording, and comprehensive analytics to inform data-driven decisions. Automatic transcription aids in reviewing conversations. It tracks campaign effectiveness and aids in training. Customizable notifications ensure prompt responses to leads. Integration with popular platforms enhances utility. PhoneWagon is a powerful call-tracking solution for sales teams.
Key features: Dynamic Number Insertion, Call Recording and Transcription, Detailed Analytics, Automatic Call Transcription, Customizable Call Notifications, and Integration with Marketing and Sales Platforms.
Pricing: The basic plan starts from $45/month
G2 Review: not rated
10. Phonexa
Phonexa is a call-tracking application that integrates with popular CRM systems to help sales teams stay on top of their call data. It offers dynamic call routing, real-time analytics, and call recording to facilitate informed decision-making. Its intuitive interface and comprehensive features optimize call management. Dynamic routing enhances response times, and analytics help in identifying trends. Call recording aids in training, and CRM integration enhances productivity. Marketing tools complement call tracking for coordinated efforts in lead generation. It is a powerful solution for maximizing call data and marketing efforts.
Key features: Dynamic Call Routing, Real-time Analytics, Call Recording, Integration with CRM Systems, Marketing Automation Tools, LMS Sync, and Click-tracking Functionality.
Pricing: The basic plan starts from $100/month.
G2 Review: 4.9 out of 5
11. Retreaver
Retreaver is a call-tracking application that helps sales teams understand and optimize their customer journeys. It provides dynamic number insertion, advanced call routing, and real-time reporting for data-driven decisions. Integrated with sales tools for a seamless experience, it tracks campaign effectiveness and improves efficiency. Tag-based routing and webhook technology enhance personalized experiences and automate actions, streamlining operations. It optimizes customer journeys and sales team performance.
Key features: Dynamic Number Insertion, Advanced Call Routing, Real-time Reporting, Integration with Popular Sales Tools, Tag-based Call Routing, and Webhook Technology.
Pricing: Contact the Retreaver team for pricing details.
G2 Review: 4.9 out of 5
Further reading
11 Outstanding VoIP Providers In Pakistan For International Calling
Top 9 Softphone Service Providers In The Indian Subcontinent
Conclusion:
In the world of sales, data is power, and leveraging call-tracking applications can give your sales team the edge they need to close more deals and drive revenue these 11 exceptional call-tracking applications can provide valuable insights into your team’s call data, helping you optimize performance and make informed decisions. Whether you’re seeking a user-friendly platform or one tailored to your industry, the perfect call-tracking application for your sales team is on this list. Don’t hesitate – enhance your sales team’s performance with one of these robust tools today!
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.