Introduction:
In today’s fast-paced business environment, where remote work is becoming the norm, the importance of a reliable and efficient communication system has skyrocketed from a mere convenience to an absolute necessity. This comprehensive list highlights the top thirteen cloud phone system service providers, each playing a pivotal role in the significant transformation of business communication practices.
1. FreJun
FreJun provides a scalable cloud phone system tailored for businesses, emphasizing efficient communication and enhanced collaboration. It offers advanced features like call recording and seamless integrations with essential business tools, ensuring reliable support for diverse organizational needs.
Key features: Scalable Cloud Phone System, Efficient Communication, Enhanced Collaboration, Advanced Features, Reliable Support.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Review: 4.9 out of 5
2. RingCentral:
RingCentral is a dominant force in the market, acclaimed for its versatile range of communication features that cater to a broad spectrum of needs, including voice, video, text, and fax. It also offers seamless integration with CRM and other vital business applications, providing a unified communications solution.
Key features: Versatile Communication Features, Seamless Integration, Unified Communications Solution, User-Friendly Mobile and Desktop Apps, Scalability.
Pricing: Starts at $20 per month.
G2 Review: 4.0 out of 5
3. 8×8:
8×8 is renowned for its exceptional international calling capabilities, offering unlimited calling to up to 47 countries depending on the service plan chosen. It consolidates voice, video, chat, and contact center services into a single, cohesive platform, making it an exemplary choice for businesses.
Key features: Unlimited International Calling, Consolidated Communication Platform, Global Presence, Comprehensive Communication Solution.
Pricing: Contact the 8×8 team for pricing details.
G2 Review: 4.1 out of 5
4. Vonage Business Communications:
Vonage delivers an all-encompassing cloud phone system that encompasses team messaging, video conferencing, and robust integrations with software such as CRM and productivity tools. Its adaptive, AI-driven system is engineered for advanced automation in business communication, establishing it as a future-proof solution for businesses intent on maintaining a competitive edge in the technological landscape.
Key features: Cloud Phone System, Team Messaging, Video Conferencing, Software Integrations, Adaptive AI-Driven System, Future-Proof Solution.
Pricing: Contact the Vonage team for pricing details.
G2 Review: 4.3 out of 5
5. Nextiva:
Nextiva is a forward-thinking service provider that offers a feature-rich phone system, which includes voice and video communication, team chat, customer relations management, and analytics. It is particularly lauded for its exceptional customer support, positioning it as a steadfast choice for businesses that prioritize service reliability and a superior customer experience.
Key features: Feature-Rich Phone System, Team Chat, Customer Relations Management (CRM), Analytics, Exceptional Customer Support, and Service Reliability.
Pricing: Starts at $18.95 per user per month.
G2 Review: 4.5 out of 5
6. Dialpad:
Dialpad’s cloud phone service is distinguished by its Voice Intelligence (Vi) feature, which leverages AI for real-time coaching, call transcriptions, and sentiment analysis. Its intuitive interface and compatibility with multiple devices make it a preferred choice for businesses in pursuit of a communication solution that enhances productivity and harnesses intelligent technology.
Key features: Voice Intelligence (Vi), Intuitive Interface, Device Compatibility, Enhanced Productivity.
Pricing: Starts at $15 per user per month.
G2 Review: 4.4 out of 5
7. Ooma Office:
Ooma Office is one of the service providers acclaimed for its straightforward, no-frills service, offering a reliable cloud phone system devoid of overly complex features. It stands as an excellent option for small businesses that require an affordable, user-friendly phone service with essential features such as call forwarding and voicemail.
Key features: Straightforward Service, User-Friendly, Affordability, Essential Features, Ideal for Small Businesses.
Pricing: Contact the Ooma Office team for pricing details.
G2 Review: 4.6 out of 5
8. Mitel:
Mitel’s cloud phone services blend traditional telephony with contemporary communication methods like video conferencing and team messaging. With a rich heritage in telecommunications, Mitel provides a stable and robust cloud phone service that caters to businesses of varying sizes, from emerging startups to established corporations.
Key features: Hybrid Communication Methods, Rich Heritage in Telecommunications, Stable and Robust Service, Scalability.
Pricing: Contact the Mitel team for pricing details.
G2 Review: 4.2 out of 5
9. Avaya Cloud Office:
Empowered by RingCentral’s technology, Avaya Cloud Office delivers an extensive suite of communication features, including voice, video, chat, file sharing, and task management, all integrated into a single unified platform. This solution is tailored for businesses seeking a seamless and integrated experience across a multitude of communication channels.
Key features: Extensive Communication Features, Unified Platform, Powered by RingCentral Technology, Seamless and Integrated Experience.
Pricing: Contact the Avaya team for pricing details.
G2 Review: 4.1 out of 5
10. Grasshopper:
Grasshopper specifically caters to the needs of small businesses and entrepreneurs, providing a cloud phone system that is simple to configure and operate. Its distinctive feature allows users to maintain separate business and personal phone numbers on a single device.
Key features: Tailored for Small Businesses and Entrepreneurs, Cloud Phone System, Dual Phone Numbers, Effective Management.
Pricing: Contact the Grasshopper team for pricing details.
G2 Review: 4.0 out of 5
11. Aircall:
Aircall supplies a cloud-based phone system designed with customer support and sales teams in mind. With strong integrations with CRM and Helpdesk tools, It stands out for businesses that necessitate a phone system that is deeply integrated with their customer service operations.
Key features: Cloud-Based Phone System, CRM and Helpdesk Integrations, Customer Service Focus, Enhanced Operations.
Pricing: Starts at $40 per month.
G2 Review: 4.3 out of 5
12. Intermedia Unite:
Intermedia Unite amalgamates voice, video, and chat communication with the functionality of popular applications such as email, file sharing, and conferencing into one comprehensive platform. Its most notable feature is its reliability, boasting a 99.999% uptime SLA, which ensures a dependable communication service for businesses of all types.
Key features: Unified Communication Platform, Integration with Popular Applications, High Reliability, Comprehensive Solution, Suitable for All Business Types.
Pricing: Starts at $27.99 per month.
G2 Review: 4.5 out of 5
13. Zadarma:
Zadarma is one of the service providers that sets itself apart with its affordable cloud phone solutions that do not compromise on quality. It is the go-to choice for businesses seeking a cost-effective solution that includes features like free CRM, call tracking, and access to virtual numbers from over 100 countries.
Key features: Affordable Cloud Phone Solutions, Free CRM, Call Tracking, Virtual Numbers, and Cost-Effective Choice.
Pricing: Starts at $44 per month.
G2 Review: 3.8 out of 5
Conclusion:
In a world increasingly defined by digital communication, possessing a robust, flexible, and efficient cloud phone system is indispensable for the success of any business. The thirteen cloud phone system service providers featured in this list have raised the bar in the industry, offering a diverse range of solutions to cater to the varied needs of businesses.
Further Reading:
13 Outstanding Call Center Phone System Service Providers
13 Top Online Voice Calling Service Providers
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.