Singapore’s startup ecosystem is among the most vibrant in Southeast Asia. With global investor interest, tech-first business models, and remote-friendly operations, the city-state has become a hotbed for VoIP for Startups. But as these startups scale, communication often becomes a bottleneck.
That’s where VoIP (Voice over Internet Protocol) steps in. Unlike traditional phone systems, VoIP platforms are cloud-based, cost-effective, and built to scale with your startup. From sales calls and investor pitches to customer onboarding and support, VoIP ensures every call is crystal clear, logged, and integrated into your workflows.
In this blog, we’ll explore why VoIP is a must-have for startups in Singapore, how to choose the right platform, and which tools are best suited for your business goals in 2025.
Table of contents
Why Startups in Singapore Are Switching to VoIP
Startups thrive on agility, and VoIP supports that agility in multiple ways. Singapore-based startups often operate across borders, work with hybrid teams, and rely heavily on digital communication tools. Traditional phone systems can’t keep up.
Here’s why VoIP is winning over founders and ops teams:
1. Cross-Border Communication
Whether your customers are in Malaysia, Indonesia, India, or the US, VoIP allows you to use virtual numbers from those regions — boosting trust and pickup rates.
2. Remote-First Compatibility
With many Singaporean startups hiring globally, VoIP systems offer mobile and browser apps that allow teams to make business calls from anywhere.
3. Analytics & Reporting
Track every call, log outcomes, analyse agent performance, and optimise your sales/support scripts with real data.
Key Benefits of Using VoIP in a Startup Environment
VoIP offers several key benefits for startups, including significant cost savings, enhanced flexibility, and increased scalability. It also provides advanced features like call recording and integration with other business tools, which can streamline operations and improve productivity.
1. Scale Without Infrastructure
There’s no need for desk phones, hardware, or complex installations. You can onboard new users with just a browser extension or mobile app.
2. CRM and ATS Integration
Automatically log calls into HubSpot, Salesforce, Zoho, or CEIPAL. Use call notes, outcomes, and AI tagging to enrich your data pipeline.
3. Secure and Compliant
VoIP tools are built with end-to-end encryption, and many comply with PDPA (Singapore), GDPR, and other data privacy regulations.
4. Better Collaboration
Team inboxes, call recordings, and whisper/coaching features make it easier to align your sales, support, and recruiting teams.
5. Local + Global Number Support
Get Singapore virtual numbers, toll-free lines, or international DIDs for Malaysia, India, UAE, UK, and the US—all from a single dashboard.
What to Look for in a VoIP Provider in Singapore
Not all VoIP platforms are startup-friendly. Here’s what you should evaluate before choosing one:
Best VoIP Providers for Startups in Singapore (2025)
Let’s now dive into detailed breakdowns of the best VoIP tools for Startups in Singapore
1. FreJun
FreJun leads the VoIP industry by offering a robust, feature-packed platform designed for businesses of all sizes. Whether you are a small startup or an enterprise, FreJun is equipped with advanced AI-driven tools, global virtual numbers, and seamless integrations with popular platforms like Salesforce, HubSpot, and Microsoft Teams. It empowers businesses to optimise customer engagement, increase productivity, and manage calls more effectively.
The standout feature is FreJun’s AI-powered insights, which provide actionable data that enhances both customer and team communication. For organisations looking to streamline workflows, FreJun’s customizable automation tools, like call routing and follow-up reminder,s are a game changer. With global reach and the ability to establish local or toll-free numbers in key markets, FreJun enables businesses to expand their customer base and operate seamlessly worldwide.
Key Features:
- Global Virtual Numbers: Acquire local or toll-free numbers to create a professional image in regions like Dubai.
Why is a Virtual Number Beneficial for your Business?
- In-Depth Analytics: Gain actionable insights through performance tracking to refine your communication strategies.
- Flexible Scalability: Ideal for companies of all sizes, whether you’re a startup or an enterprise-level organisation.
- AI-Driven Insights: Harness the power of AI for accurate call transcription, detailed tracking, and meaningful analytics that drive business decisions.
The Benefits of Using AI Insight for Call Management
- Multilingual Transcription: Support a diverse audience with multilingual transcription for global communication.
- CRM Compatibility: Seamlessly integrate with top CRM tools like Salesforce and HubSpot to enhance workflow automation and customer relationship management.
Customer Relationships: Logging Sales Calls in Zoho CRM
- Data Security: Ensure complete protection with state-of-the-art encryption for all communication.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
2. Aircall
Aircall focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration. Aircall’s simplicity and focus on customer interactions make it a favourite among teams looking to improve efficiency and service quality.
Key Features:
- Real-time call monitoring and analytics.
- Customizable IVR for personalised customer experiences.
- Integration with top CRMs like HubSpot and Salesforce.
- Cloud-based platform for easy remote access.
- Scalable plans for growing teams.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4.3/5
3. JustCall
JustCall offers a feature-rich VoIP platform designed for customer-centric teams, providing an array of tools for sales, support, and customer success teams. It integrates seamlessly with CRM tools and automation platforms, enabling teams to automate workflows and track customer interactions across multiple channels. With JustCall’s customizable workflows, businesses can streamline their communication processes and improve their efficiency. The platform also boasts multi-channel communication options (voice and SMS), so your team can interact with customers through their preferred channel.
Key Features:
- Multi-channel communication (voice and SMS).
- Custom workflows and automation.
- Call tracking and performance monitoring.
- Reliable uptime with 24/7 support.
Pricing: Starts at $24/user/month.
G2 Rating: 4.3/5
4. Dialpad
Dialpad Talk leverages artificial intelligence to provide businesses with smarter communication tools. Its AI-powered call transcription and sentiment analysis offer valuable insights into customer interactions. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction.
Key Features:
- AI-driven call transcription and sentiment analysis.
- Seamless integration with Google Workspace, Slack, and more.
- Real-time coaching for sales and support teams.
- Voicemail transcription and intelligent call routing.
- Scalable plans for growing businesses.
Pricing: The basic plan starts at $27/user/month.
G2 Rating: 4.4/5
5. Twilio
Twilio provides highly customizable APIs for businesses that need programmable voice, SMS, and video communication. It is a cloud-based automatic solution that allows developers to integrate it with other communicative platforms with the help of its API. As the developers will integrate it with other software applications, they can make it a scalable communication services provider.
Key Features:
- Programmable APIs for voice, SMS, and video.
- Global reach with multi-country connectivity.
- Programmable APIs for voice, SMS, video, and authentication.
- Multi-channel communication via chat, WhatsApp, and email.
- Global reach with multi-country connectivity and localised phone numbers.
Pricing: Visit the Twilio page for pricing details
G2 Rating: 4.2/5
6. RingCentral
RingCentral MVP is a powerhouse in the Voip industry, offering a versatile platform that combines voice, video, and messaging. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.
Key Features:
Unified communication for voice, email, and chat.
- AI-powered analytics to optimise customer interactions.
- Call recording and voicemail transcription for efficient documentation.
- Mobile and desktop apps for on-the-go communication.
- Reliable uptime with 24/7 customer support.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4/5
Comparison Table: Features, Pricing, and Integrations for VoIP Tools
Final Thoughts
Singapore’s startup ecosystem is world-class. But as you scale across borders, products, and teams, communication can’t be an afterthought. VoIP helps you streamline and future-proof how your startup connects with prospects, customers, and talent.
Whether you’re hiring in India, selling in the UAE, or managing support across Malaysia, Voip makes it seamless, trackable, and affordable.
Among the tools reviewed, FreJun offers the best starter-friendly platform with:
- Affordable pricing
- AI transcription
- CRM + ATS integration
- Local Singapore + global number support
- Scalable features for future growth
Ready to scale your startup conversations?
Don’t just call — call smarter with VoIP.
Built for Startups | CRM Synced | Global Number Support | Scalable from Day One
Further Reading: VoIP for Business Use in India: A 2025 Guide
FAQs
Yes, VoIP is fully legal and widely used in Singapore. Most areas have high-speed internet suitable for stable VoIP calling.
Yes. FreJun, Aircall, JustCall, and RingCentral all offer local numbers with +65 prefixes and support inbound/outbound routing
FreJun offers the best balance of pricing, CRM integration, and scalability. It’s ideal for startups just building their sales or recruitment teams.
Yes. VoIP platforms allow international dialing at a fraction of traditional telco rates. Ideal for startups working across Asia and the US.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.