VoIP for Startups in Singapore: What You Need to Know

Last updated on November 15th, 2025 at 01:30 pm

Singapore’s startup ecosystem is among the most vibrant in Southeast Asia. With global investor interest, tech-first business models, and remote-friendly operations, the city-state has become a hotbed for VoIP for Startups. But as these startups scale, communication often becomes a bottleneck.

That’s where VoIP (Voice over Internet Protocol) steps in. Unlike traditional phone systems, VoIP platforms are cloud-based, cost-effective, and built to scale with your startup. From sales calls and investor pitches to customer onboarding and support, VoIP ensures every call is crystal clear, logged, and integrated into your workflows.

A quick guide to choosing the best VoIP for startups in Singapore.
Startups in Singapore are shifting from traditional phone lines to cloud VoIP solutions for scalability, global calling, and affordability.
VoIP enables remote teams, multi-country virtual numbers, CRM integrations, and AI-powered analytics.
The best VoIP providers in Singapore include FreJun, Aircall, JustCall, Dialpad, Twilio, and RingCentral.
Use this guide to compare features, pricing, and the best VoIP solution for startups in 2025.

Highlights:

• Lower calling costs + global virtual numbers
• CRM/ATS integrations for sales/support teams
• PDPA-compliant VoIP security
• Best tools compared with pricing + features

In this blog, we’ll explore why VoIP is a must-have for startups in Singapore, how to choose the right platform, and which tools are best suited for your business goals in 2025.

Why Are Startups in Singapore Switching to VoIP in 2025?

Startups thrive on agility, and VoIP supports that agility in multiple ways. Singapore-based startups often operate across borders, work with hybrid teams, and rely heavily on digital communication tools. Traditional phone systems can’t keep up.

Here’s why VoIP is winning over founders and ops teams:

How does VoIP improve cross-border communication for Singapore startups?

Whether your customers are in Malaysia, Indonesia, India, or the US, VoIP allows you to use virtual numbers from those regions — boosting trust and pickup rates.

Why is VoIP better for remote-first tech teams?

With many Singaporean startups hiring globally, VoIP systems offer mobile and browser apps that allow teams to make business calls from anywhere.

What analytics and reporting features do VoIP platforms offer?

Track every call, log outcomes, analyse agent performance, and optimise your sales/support scripts with real data.

What Are the Key Benefits of Using VoIP for Startups in Singapore?

VoIP offers several key benefits for startups, including significant cost savings, enhanced flexibility, and increased scalability. It also provides advanced features like call recording and integration with other business tools, which can streamline operations and improve productivity. 

How does VoIP help startups scale without infrastructure?

There’s no need for desk phones, hardware, or complex installations. You can onboard new users with just a browser extension or mobile app.

Why do startups need CRM and ATS integrations in VoIP systems?

Automatically log calls into HubSpot, Salesforce, Zoho, or CEIPAL. Use call notes, outcomes, and AI tagging to enrich your data pipeline.

How secure and compliant are VoIP providers in Singapore?

VoIP tools are built with end-to-end encryption, and many comply with PDPA (Singapore), GDPR, and other data privacy regulations.

How does VoIP improve internal collaboration for teams?

Team inboxes, call recordings, and whisper/coaching features make it easier to align your sales, support, and recruiting teams.

What local and global numbers can Singapore startups get with VoIP?

Get Singapore virtual numbers, toll-free lines, or international DIDs for Malaysia, India, UAE, UK, and the US—all from a single dashboard.

What to Look for in a VoIP Provider in Singapore

Not all VoIP platforms are startup-friendly. Here’s what you should evaluate before choosing one:

Which Are the Best VoIP Providers for Startups in Singapore (2025)?

Let’s now dive into detailed breakdowns of the best VoIP tools for Startups in Singapore

Why is FreJun the best VoIP solution for Singapore startups?

FreJun leads the VoIP industry by offering a robust, feature-packed platform designed for businesses of all sizes. Whether you are a small startup or an enterprise, FreJun is equipped with advanced AI-driven tools, global virtual numbers, and seamless integrations with popular platforms like Salesforce, HubSpot, and Microsoft Teams. It empowers businesses to optimise customer engagement, increase productivity, and manage calls more effectively. 

The standout feature is FreJun’s AI-powered insights, which provide actionable data that enhances both customer and team communication. For organisations looking to streamline workflows, FreJun’s customizable automation tools, like call routing and follow-up reminder,s are a game changer. With global reach and the ability to establish local or toll-free numbers in key markets, FreJun enables businesses to expand their customer base and operate seamlessly worldwide.

Key Features:

•   Global Virtual Numbers: Acquire local or toll-free numbers to create a professional image in regions like Dubai.

                    Why is a Virtual Number Beneficial for your Business?

• In-Depth Analytics: Gain actionable insights through performance tracking to refine your communication strategies.
  
  
• Flexible Scalability: Ideal for companies of all sizes, whether you’re a startup or an enterprise-level organisation.
  
  
• AI-Driven Insights: Harness the power of AI for accurate call transcription, detailed tracking, and meaningful analytics that drive business decisions.

                    The Benefits of Using AI Insight for Call Management

• Multilingual Transcription: Support a diverse audience with multilingual transcription for global communication.
  
  
• CRM Compatibility: Seamlessly integrate with top CRM tools like Salesforce and HubSpot to enhance workflow automation and customer relationship management.

                     Customer Relationships: Logging Sales Calls in Zoho CRM

• Data Security: Ensure complete protection with state-of-the-art encryption for all communication.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

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What features does Aircall provide for sales and support teams?

Aircall focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration. Aircall’s simplicity and focus on customer interactions make it a favourite among teams looking to improve efficiency and service quality.

Key Features:

• Real-time call monitoring and analytics.
• Customizable IVR for personalised customer experiences.
• Integration with top CRMs like HubSpot and Salesforce.
• Cloud-based platform for easy remote access.
• Scalable plans for growing teams.

Pricing: The basic plan starts at $30/user/month.

G2 Rating: 4.3/5

What makes JustCall suitable for customer-centric startups?

JustCall offers a feature-rich VoIP platform designed for customer-centric teams, providing an array of tools for sales, support, and customer success teams. It integrates seamlessly with CRM tools and automation platforms, enabling teams to automate workflows and track customer interactions across multiple channels. With JustCall’s customizable workflows, businesses can streamline their communication processes and improve their efficiency. The platform also boasts multi-channel communication options (voice and SMS), so your team can interact with customers through their preferred channel.

Key Features:

• Multi-channel communication (voice and SMS).
• Custom workflows and automation.
• Call tracking and performance monitoring.
• Reliable uptime with 24/7 support.

Pricing: Starts at $24/user/month.

G2 Rating: 4.3/5

How does Dialpad use AI to improve business communication?

Dialpad Talk leverages artificial intelligence to provide businesses with smarter communication tools. Its AI-powered call transcription and sentiment analysis offer valuable insights into customer interactions. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction.

Key Features:

• AI-driven call transcription and sentiment analysis.
• Seamless integration with Google Workspace, Slack, and more.
• Real-time coaching for sales and support teams.
• Voicemail transcription and intelligent call routing.
• Scalable plans for growing businesses.

Pricing: The basic plan starts at $27/user/month.

G2 Rating: 4.4/5

Why should developers consider Twilio’s programmable VoIP APIs?

Twilio provides highly customizable APIs for businesses that need programmable voice, SMS, and video communication. It is a cloud-based automatic solution that allows developers to integrate it with other communicative platforms with the help of its API. As the developers will integrate it with other software applications, they can make it a scalable communication services provider.

Key Features:

• Programmable APIs for voice, SMS, and video.
• Global reach with multi-country connectivity.
• Programmable APIs for voice, SMS, video, and authentication.
• Multi-channel communication via chat, WhatsApp, and email.
• Global reach with multi-country connectivity and localised phone numbers.

Pricing: Visit the Twilio page for pricing details

G2 Rating: 4.2/5

What makes RingCentral a reliable VoIP provider for scaling teams?

RingCentral MVP is a powerhouse in the Voip industry, offering a versatile platform that combines voice, video, and messaging. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.

Key Features: 

Unified communication for voice, email, and chat.

• AI-powered analytics to optimise customer interactions.
• Call recording and voicemail transcription for efficient documentation.
• Mobile and desktop apps for on-the-go communication.
• Reliable uptime with 24/7 customer support.

Pricing:  The basic plan starts at $30/user/month.

G2 Rating: 4/5

What Is the Comparison Between Top Cloud VoIP Providers in Singapore?

Final Verdict — Which VoIP Phone Solution Should Singapore Startups Choose?

Singapore’s startup ecosystem is world-class. But as you scale across borders, products, and teams, communication can’t be an afterthought. VoIP helps you streamline and future-proof how your startup connects with prospects, customers, and talent.

Whether you’re hiring in India, selling in the UAE, or managing support across Malaysia, Voip makes it seamless, trackable, and affordable.

Among the tools reviewed, FreJun offers the best starter-friendly platform with:

• Affordable pricing
  
• AI transcription
  
• CRM + ATS integration
  
• Local Singapore + global number support
  
• Scalable features for future growth

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Ready to scale your startup conversations?
Don’t just call — call smarter with VoIP.

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Built for Startups | CRM Synced | Global Number Support | Scalable from Day One

Further Reading: VoIP for Business Use in India: A 2025 Guide

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