Call automation for data driven teams | FreJun

Voice over Internet Protocol: Frequently Asked Questions (FAQs)


VoIP technology or Voice over Internet Protocol, which provides an affordable and adaptable substitute for old phone lines, has completely changed the way we communicate. This article is intended to assist you regardless of your level of experience with VoIP. To help you grasp what VoIP is, how it functions, and the advantages it provides, we address the most common questions concerning VoIP services in these FAQs. Furthermore, we respond to frequently asked inquiries concerning VoIP service providers, guiding how to choose the best provider, comprehend service plans, and guarantee the highest level of security and quality for your correspondence.

Basic questions about VoIP services.

What are VoIP phone services?

VoIP stands for voice over internet protocol, a technology that lets you make and receive phone calls using your internet connection instead of a traditional landline. Here is a rundown of how it functions:

A physical network of wires is used by traditional landline phones to carry voice calls. VoIP converts speech commands into digital impulses that are transmitted over your internet connection and resemble data. A calling device and a VoIP service are required to use VoIP. A softphone program for your computer or mobile device, a VoIP phone that simulates a traditional desk phone, or a normal phone that is connected to a VoIP adaptor are some examples of these alternatives. Include lower prices, especially for long-distance calls, and other capabilities like email and video conferencing in addition to voicemail, which set it apart from landlines.

Thus, VoIP is a better option overall. Additionally, it may be used to make calls from PCs and smartphones, or from any other device that has internet access.

What is cloud-based VoIP?

Cloud-based VoIP, also known as a cloud phone system, allows you to delve deeper into the world of online phone conversations for organizations. Cloud-based VoIP is an advanced and feature-rich business phone system that uses the internet’s power to facilitate scalable, transparent, and affordable communication. It uses the internet to make and receive calls instead of regular phone lines.  Imagine not needing any physical equipment on your property by using a virtual phone system managed by a service provider. To make calls, you can use a traditional phone, a mobile app, or even a softphone software on your PC. Over your internet connection, digital data packets including your voice are transmitted.

The Cloud’s Role: 

These data packets travel through the secure network infrastructure maintained by your cloud VoIP provider. It acts like a highway for your voice data. When someone calls your cloud phone number, the magic happens again. The data packets are transformed back into voice signals and delivered to your designated phone, app, or voicemail.

Advantages for Businesses: 

Cloud-based VoIP offers significant benefits. It’s cost-effective, eliminating the need for expensive phone equipment and dedicated IT staff for maintenance. Additionally, scalability is a breeze. As your business grows, you can easily add or remove phone lines without any hardware hassle. Another advantage is flexibility. Being able to make and take calls from any location with an internet connection is perfect for remote teams or businesses that have multiple sites. Still, that’s not all! Advanced features found in cloud Voice over Internet Protocol subscriptions usually include call forwarding, video conferencing, voicemail transcription (which transcribes voicemails into text), and more.

These functions are all accessible through your cloud-based system.

What is hosted VoIP?

Hosted VoIP is a particular kind of Voice over Internet Protocol service that is an internet-based phone system that does not require any on-premises equipment, rather communication is provided by a phone service provider in the cloud. It is sometimes referred to as hosted PBX. Cloud-based business phone solutions from hosted VoIP are feature-rich, scalable, and affordably priced for companies of all sizes.

 It differs from standard VoIP in the following ways:

Offsite Management:  

In regular Voice over Internet Protocol, you might have some equipment on-site that needs managing. Hosted VoIP eliminates this by placing all the necessary hardware and software in the cloud, managed by a service provider

Focus on Businesses:

Hosted VoIP is built with businesses in mind. It has functions that are helpful for business communication, such as voicemail to email, video conferencing, and call routing.

Ease of Scaling and Economicality:

Hosted VoIP is ideal for expanding companies with changing requirements since it makes adding or deleting phone lines easy. Moreover, there are no initial hardware expenses to pay.

Take into account a monthly subscription:

Hosted VoIP functions more like a monthly subscription than traditional phone systems, which makes budgeting easier and more predictable.

Can I use a VoIP phone without a provider?

Yes, you can use a VoIP phone without a traditional VoIP service provider. But there are some important things to consider:

It is not very practical for most users:

Setting up your system requires technical expertise. You’ll need to configure a SIP server, a software program that handles routing calls. 

It is less secure:

VoIP providers have measures in place to prevent fraud and hacking. On your system, you’ll be responsible for implementing security.

Limited functionality:

Unless you have an intricate peering arrangement with another VoIP user, you won’t be able to make calls to regular landlines or mobiles without a provider. 

For the majority of individuals, the advantages of using a VoIP service provider surpass the trouble of installing your setup. Voicemail, call forwarding, and a simple connection to the conventional phone network are among the functions that providers provide. 

Can I just plug a VoIP phone into my router?

Yes, you can usually connect an Ethernet cable directly from a VoIP phone to your router. But there are a few considerations to make note of:

Support for Routers:

Routers are not made equally. While many consumer routers support VoIPphone setups that are plug-and-play, some may need router configuration adjustments. For the most accurate confirmation of compatibility, see the handbook that came with your router or get in touch with your ISP.

VoIP Phone Requirements:

There can be variations among VoIP phones as well. Some may require a separate power source, while others utilize Power over Ethernet (PoE) technology, drawing power directly from the Ethernet cable. Additionally, some phones might need firmware updates or specific configurations before working.

Here’s a quick recommendation:

Before plugging in your VoIP phone, consult your router’s manual or contact your ISP to confirm compatibility.

Refer to your VoIP phone’s manual for any specific setup instructions or configuration requirements.

By following these steps, you can ensure a smooth setup process for your VoIP phone.

Can I set up a VoIP phone at home?

Yes, you can indeed install a VoIP phone at home! Below is a summary of the procedure:

Select a VoIP service provider:

 Do your research to find a few VoIP service providers that fit your budget and requirements. Consider factors including call fees, support, and features (such as voicemail and call forwarding).

Pick a VoIP phone here:

You can connect your traditional phone to the VoIP network using an Analog Telephone Adapter (ATA) or use a dedicated VoIP phone designed for placing online calls.  One should consider a built-in display, the necessary number of lines, and other factors.

Make a VoIP phone connection:

An Ethernet cable is usually used to connect your VoIP phone directly to your router.

Configure your VoIP service:

Your provider will give you specific instructions for setting up your phone. This will usually involve logging into their web interface and entering details like your username, password, and SIP server address.

Test your VoIP phone:

Give a friend or relative a call to make sure everything is operating as it should.

What is the difference between a cell phone and a VoIP phone?

VoIP phones and cell phones can both be used to make calls, but they work differently in terms of call transmission:

Cell PhoneVoIP Phone
Relies on cell towers and a SIM card to connect to a cellular network.  Calls are transmitted as radio signals.Uses your internet connection to make calls.  Your voice is converted into digital data packets and sent over the internet protocol (like sending emails).
A dedicated mobile device with calling functionality as one of its core features.  can be utilized for apps, web browsing, texting, etc.
It could be a VoIP phone specifically made for online calls, but it could also be software running on a PC, tablet, or even a smartphone that has a VoIP app.

With a cellular signal, cell phones are the perfect tool for mobility and can function practically anywhere. VoIP phones can be an affordable calling solution, particularly for long-distance conversations; however, their use is dependent on a reliable internet connection.

Why would a person have a VoIP number?

Many factors influence people’s choice of VoIP number; the following are some of the most prevalent ones:

VoIP calls, particularly those made abroad, can be substantially less expensive than regular phone plans. 

Making your number accessible to consumers at no cost and convenience can facilitate calls, which may result in a rise in leads and sales.

Businesses can project a more polished image with a single VoIP number that can be routed to numerous phones or devices. 

Employees can work remotely and still use the same business number. 

With Voice over Internet Protocol, you can accept calls on your number from any location with a reliable internet connection, unlike traditional landlines. Those who travel regularly or operate remotely may find this beneficial.

A VoIP number for business or online communications may be used in place of a personal cell phone number for those who would rather keep it private.

Traditional phone plans might not include capabilities like voicemail transcription, call recording, and online call management tools, but VoIP providers frequently do.

VoIP lines offer a cost-effective and practical way for individuals and organizations to place and receive phone calls.

Can a regular phone call a VoIP?

Yes, in most cases, a regular phone (cell phone or landline) can call a VoIP number. VoIP providers connect their systems to the traditional phone network. This enables calls to VoIP lines to be routed from traditional phones and vice versa.

Making calls from a conventional phone to a VoIP number doesn’t require any extra steps. To use the VoIP number, just dial it like any other number.

The following points should be remembered:

The VoIP number that the caller is using can be different from the one that appears on their caller ID. This is because there’s a chance the VoIP provider will route using a local number. 

Depending on the VoIP provider and the calling plan calls to a VoIP number from a traditional phone may be charged.  It is advised that you contact your phone service provider for information on any connected costs.

What is the difference between cloud VoIP and hosted VoIP?

Cloud VoIPHosted VoIP
Emphasizes the use of the internet (cloud) for making calls via VoIP technology.Highlights the fact that the phone system itself is hosted by a service provider, not on-premise hardware.
Might be used in a broader sense to describe any VoIP service that uses the internet, potentially including some consumer-grade solutions.Often leans more towards business phone systems with a wider range of features and scalability managed by the provider. 

What are the three types of VoIP services?

There are three primary categories of VoIP services:

Internal VoIP system:

This method entails setting up and running your VoIP system locally at your company. This offers you the greatest degree of control over your communication infrastructure, but maintaining it also calls for the highest level of technical know-how and an initial financial commitment for gear, software, and IT staff.  

Cloud VoIP or Host VoIP:

The most common choice, particularly for small and medium-sized enterprises, is this one. The hardware, software, and cloud infrastructure are all under the control of the service provider while using hosted VoIP.  This is a more affordable, scalable option that gives you greater control over the system’s administration.

Hybrid VoIP:

This incorporates features from hosted and in-house VoIP.  You may have some VoIP system components on-site at your company, and other components that are hosted in the cloud by a service provider. Businesses that have certain requirements and need a combination of on-site control and cloud-based scalability may find this to be a useful solution.

Can I make VoIP calls on my mobile phone?

Yes, you can make VoIP calls with your smartphone! There are actually two methods to approach this:

If your mobile provider offers Wi-Fi calling,

you can use it to make and receive calls over a non-cellular network. If you want to use less mobile data or live in a place with patchy cell service, this can be helpful.

Using an application for VoIP:

On your smartphone, you can download VoIP apps like Google Voice and Skype. These apps enable internet-based calls, both ways, usually for free or very little cost—particularly when chatting with other app users.

You can select the ideal option based on your preferences and requirements.  In locations with sporadic cellular service, Wi-Fi calling might be a reasonable option if making calls is all you need.

In case you’re looking for something with additional capabilities and free calls to other VoIP users, you might want to choose VoIP software.

Is there a free VoIP service?

Yes, several free VoIP providers let you make and receive calls—some of them even support video calls! The majority of the time, these services operate via computer or smartphone software. Consider some of these well-liked options like, 


Frejun is a VoIP service provider primarily designed for businesses, offering a range of features that streamline and automate call management. While Frejun provides a comprehensive suite of call automation and analytics tools, it does not offer a completely free version of its services. Instead, it provides a free trial period of seven days, allowing potential users to explore its functionalities before committing to a subscription plan.

Google Voice:

Google Voice will provide you with a free phone number to use when making calls within the United States and Canada. Furthermore, voicemail transcription and spam prevention are offered.


A VoIP and video chat provider that has been in existence for some time, Skype provides free calls for its users.

Remember that free VoIP services could have restrictions, like the following:

Restrictions on call length or destinations

Limited features like voicemail or call forwarding

Ads displayed within the app

A premium plan can be a better choice to obtain more features and flexibility if you require VoIP service for frequent calls or business use. Free VoIP services, however, can be a terrific method to remain in touch when used occasionally.

What are the disadvantages of VoIP calling?

The disadvantages of VoIP calling are as follows:

Online dependence:

This one is quite significant. A reliable and powerful internet connection is necessary for VoIP calls. Your phone service also stops if your internet does.

No emergency services:

Unlike traditional landlines, VoIP calls might not provide the same level of emergency service functionality.  While some providers offer workarounds, contacting emergency services through VoIP may not be as reliable.

Limited functionality without internet:

VoIP systems typically don’t work during power outages or without an internet connection. This can be a concern if you need phone service for critical situations.

Security considerations:

The issue of security is present with any internet-based service. Opting for a VoIP company with robust security measures and a good reputation is crucial.

What are the advantages of VoIP calling?

VoIP (Voice over Internet Protocol) has many benefits. Following are some of the main advantages:


VoIP calls particularly long-distance calls, are typically far less expensive.  In comparison to established carriers, many suppliers offer much cheaper pricing or unlimited calling options.

Plentiful features:

VoIP systems come with a slew of functions not present in traditional phone lines.  Services like voicemail transcription, phone forwarding, video conferencing, instant messaging, and more might fall under this category.

VoIP systems’ scalability and flexibility:

It allows them to readily meet the demands of expanding enterprises.

Enhanced Collaboration:

Numerous VoIP systems have integrations with various corporate tools, which facilitate easy communication and teamwork among staff members. 

Higher quality call:

VoIP calls can provide higher-quality audio than traditional phone lines under the right circumstances. This is because the data travels digitally, avoiding some of the analog noise issues.

Why is everyone switching to VoIP?

VoIP use is growing among individuals and companies for several strong reasons, including:

Reduction in Cost: 

Generally speaking, VoIP calls are far less expensive than traditional phone lines—especially when making long-distance calls.  Providers frequently provide flat-rate packages or notably reduced prices.

Stabilization and Qualities:

Unlike traditional landlines, VoIP is not location-specific. Anywhere there is an internet connection, you may use a PC, smartphone, or even a web browser to make calls. For people who work remotely or travel frequently, this mobility is ideal. Among the functions offered by VoIP systems include video conferencing, phone forwarding, voicemail transcription, and others.

Enhanced Correspondence:

Employee collaboration and communication are made easy by the many VoIP systems’ integrations with other corporate technologies. Workflows can become more efficient and productive as a result.


Unlike traditional phone lines that require rewiring for expansion, VoIP systems are easily scalable. Businesses can add or remove phone lines as needed to accommodate growth.

Old Infrastructure:

The infrastructure used for traditional phone calls is deteriorating with age. As technology advances, VoIP is starting to look like a more appealing alternative to more people.

Even though VoIP has certain limitations, such as requiring a reliable internet connection, its benefits are driving up its popularity as a communication option for both personal and business use.

What is the difference between VoIP and WIFI calling?

Feature     VoIP   Wi-Fi Calling 
Service Provider  Independent       Your Mobile Network Carrier   
Setup        Download App & Create Account Activate on Phone Through Carrier Settings
Features  Calls, Video, Messaging, File SharingPrimarily Voice Calls 
Cost     Free or Paid (Depends on App/Plan) Uses Existing Cellular Minutes (May Vary)   

What happens when you call a VoIP number?

When you call a VoIP number, the process works as follows:

Initiating the Call:

You dial the VoIP number using your phone or a VoIP app.

Conversion to Digital Data:

The dialing information is sent to your VoIP service provider. Your voice is converted into digital data packets on the internet.

Routing the Call:

The VoIP provider locates the recipient’s VoIP service provider using the information about the phone number. Your voice is then included in data packets that are sent to the recipient’s provider via the Internet.

Conversion Back to Voice:

The data packets are received by the recipient’s VoIP service provider, who then translates them back into your voice, or an analog audio signal, which is sent to their phone or VoIP device.

The Connection:

The connection is established, and you can have your conversation!

Extra Credits: For a call to go smoothly, a lot of technical work is being done in the background.  This covers tasks including call quality assurance, data packet management, and handling possible network congestion.

Is FaceTime an example of VoIP?

Yes, FaceTime is absolutely an example of VoIP (Voice over Internet Protocol).  Here’s why:

FaceTime relies on an internet connection to make voice and video calls. It doesn’t use the cellular network minutes on your phone plan.

The core function of FaceTime is to enable voice communication between users, which is a key feature of VoIP.

VoIP technology is used by several well-known calling programs, such as FaceTime, Skype, and WhatsApp calls, for its audio and video functions.

Thus, the next time you have a FaceTime conversation, you are connecting using VoIP!

How does VoIP connect to a cell phone?

Rather than connecting directly to the phone, VoIP makes calls via your phone’s internet connection. Your phone is used by VoIP apps. Use a VoIP app like Skype or WhatsApp on your phone to download and install it.

With Wi-Fi or your phone’s data plan, the app establishes an internet connection.

The app connects to the VoIP service provider’s servers online.

The program translates your voice into digital data packets when you start a call.

Your voice is then included in data packets that are transmitted to the recipient’s VoIP service provider via the Internet.

The data packets are received by the recipient’s VoIP software, which then transforms them back into your voice so they can hear it.

Although the VoIP service provider’s network handles the connection and voice data transmission, your phone serves as a tool for using the app and the internet.

Can you use a VoIP phone as a regular phone?

Yes, it is possible to utilize a VoIP phone in place of a normal phone. For several reasons, a large number of people have already made the move:

In general, VoIP calls are less expensive than traditional landline calls—especially when made over large distances. Anywhere with a good internet connection can be used to make and receive calls. Those who work remotely or travel frequently will find this very helpful. As your needs change, you may quickly add or delete phone lines with VoIP.

However, there are a few things to think about:

 Because VoIP uses the internet to deliver calls, it needs a consistent and fast connection to deliver high-quality calls. To begin, you must register with a VoIP service provider. Make sure to compare prices as there are numerous solutions available.

VoIP is an excellent substitute for traditional landline service overall. It is something to think about if you are searching for a more flexible and reasonably priced phone solution.

Can I use a VoIP phone without a provider?

Yes, you can use a VoIP phone in theory without a regular VoIP service provider, but many people avoid it for the following reasons:

Requirement for SIP Server:

To make and receive calls without a provider, you need to set up your SIP (Session Initiation Protocol) server. This software controls the connection and routing of VoIP calls. 

Technical Expertise:

Setting up and configuring a SIP server requires technical knowledge of networking and VoIP protocols. It’s not something most users are comfortable with.

Installation Fees:

Depending on your setup, you may require extra gear such as IP phones and network equipment in addition to the SIP server software.

Analytical Concerns:

You are in charge of putting security measures in place to guard against hacking and unauthorized access if you are managing your SIP server.  

For the majority of consumers, setting up your system presents more difficulties than the comfort and usability provided by typical VoIP service providers. 

These suppliers take care of security and server administration in addition to providing features like customer support and user-friendly interfaces.

Examining open-source solutions or specialist providers may be a possibility if you’re comfortable with technical configurations and want more control over your VoIP setup. But be ready to put in time and energy if you want to administer the system yourself.

Can I make international calls with VoIP?

Yes, absolutely! Making international calls is one of the biggest advantages of using VoIP (Voice over Internet Protocol). Here’s why:

Traditional international phone calls can be expensive due to per-minute charges. VoIP calls, however, can be significantly cheaper, especially for frequent international callers.  Many providers offer plans with unlimited calls to specific countries or very low rates per minute.

Using the same VoIP phone or software that you use for domestic calls, you may make international calls. Dialing codes or special phone cards are not required.

VoIP calls can provide dependable, clear audio quality that is frequently on par with traditional landlines when made over a strong internet connection.

Select a VoIP service provider that has international calling capabilities.  Examine the rates for the nations you contact the most.

Especially for international calls, a robust and consistent internet connection is essential for high-quality call quality.

While some providers charge by the minute, others allow unlimited international calling to specific locations. Select a package based on your calling requirements and financial constraints.

Does a landline phone work with VoIP?

No, VoIP (Voice over Internet Protocol) cannot be used only by landline phones. This is the reason:

Differentiating Technologies:

Landlines rely on the Public Switched Telephone Network (PSTN), an electrical signal network that carries voice calls via physical cables. VoIP, on the other hand, uses the internet to send voice communications as digital data packets.

Improper Signals:

While VoIP employs digital data, landline phones are made to receive and send analog signals. It’s only that their languages are different.

You can still utilize a recognizable phone and your landline number with VoIP service, though, in a few different ways:

Analog Telephone Adapter (ATA): This tool serves as a translator. It links your landline phone to your router via the internet and transforms the analog signal into a digital format that VoIP can comprehend.

Landline Ported VoIP Phone: There are VoIP phones that have an integrated port that allows you to connect your landline phone. As a result, an additional ATA is not required.

In general, even though landline and VoIP phones employ distinct technologies, an ATA or a VoIP phone that is interoperable can help you bridge the gap. In doing so, you can continue to benefit from VoIP service while retaining your familiar phone and phone number.

What is the difference between VoIP and cloud voice?

Feature   Cloud Voice        VoIP
FocusDelivery Method (Hosted Service) Technology (Voice over Internet Protocol)     
Technical AspectUses VoIP technology  Enables voice calls over the internet  
InfrastructureHosted by a service provider (cloud-based)Can be hosted by a provider or self-managed 
SetupTypically easier, to sign up with a providerPotentially complex, requires SIP server setup
FeaturesMay include additional features like call forwarding, voicemail, etc.       Limited to core calling functionality 
Target AudienceBusinesses and individuals  More technical users, for specific needs     
CostSubscription-based pricing    Can be free (complex setup) or paid  

What are the privacy concerns for VoIP?

VoIP, or Voice-over-Internet Protocol, offers a cost-effective and flexible way to make calls. However, it’s crucial to be aware of privacy risks such as unencrypted calls, unauthorized recording, spam, and caller ID spoofing. To safeguard your privacy, choose a VoIP provider that ensures strong encryption, supports two-factor authentication, is vigilant with unknown numbers, restricts personal data sharing, and has clear privacy policies. These steps can significantly mitigate privacy risks, allowing you to use VoIP with more confidence.

Overheard Conversations:
Unencrypted Calls: VoIP transmits calls as data packets over the internet, unlike traditional phone lines. If these aren’t encrypted, hackers could intercept and overhear your conversations.

Unauthorized Recording:
Vulnerable Systems: Some VoIP systems are prone to unauthorized call recording, potentially allowing someone to record your conversations without consent.

Spam and Spoofing:
Spam Calls: Like traditional phones, VoIP is susceptible to spam calls, which may increase due to the ease of making internet calls.

Spoofing: Caller ID spoofing, where the caller’s number is altered, can compromise VoIP calls, leading to identity disguise or phishing attacks.

To protect your privacy on VoIP:
Encryption Key:
Opt for a VoIP service with strong encryption, like AES 256, to scramble your calls during transmission.

Two-Factor Authentication (2FA):
Enable 2FA for your VoIP account to add an extra layer of security.

Questions about VoIP service providers:

Does it cost to use a VoIP phone?

Yes, there are costs associated with using VoIP phones, but they are generally cheaper than traditional phone lines. Here’s a breakdown:

Subscription fees:

The majority of VoIP service providers impose a per-user monthly subscription price. Along with standard features like unlimited calling within a certain area, voicemail and call forwarding are typically included. Each user’s monthly charges might be anything from $10 to $30, depending on the services and supplier.


VoIP phones and headsets may be required, while some providers let you use their computers or smartphones to make calls using softphone programs.


VoIP calls rely on your internet connection, so having a dependable high-speed internet service is essential.

Can you get a VoIP for free?

Yes, numerous Voice over Internet Protocol services are offered without charge. They might not have all the features of premium plans, but for simple texting and calling, they can be a terrific choice. Consider these well-liked choices:

Apps for VoIP that are Free:

Services like Facebook Messenger, Google Voice, and Zoom are among them. They let you text and make calls via the internet, frequently with capabilities like video chat. It’s important to remember that free plans can have restrictions on texting, calling, or features like foreign calls.

Limited Free Services:

Some providers offer limited free plans with basic functionalities like a local phone number, voicemail, and a small amount of calling minutes. You might need to watch ads or upgrade for additional features.

Here’s a tip:

When choosing a free VoIP service, consider your needs. If you only need to make occasional calls, a free app might be enough. But if you need a dedicated phone number or unlimited calling, you might need to explore a paid plan.

What is the best VoIP provider for international calls?

Choosing the “best” VoIP provider for international calls hinges on your specific needs and preferences. Consider these leading options, each with unique strengths:

An Indian VoIP provider, FreJun excels in business features, offering integrations with popular tools and call analytics to refine communication strategies. Check their international rates, especially if you often call India or other South Asian nations.

RingCentral is a robust choice known for international calling. All plans include unlimited calls to the US and Canada, with competitive rates elsewhere.

Google Voice:
Ideal for individuals making occasional international calls, Google Voice provides free calls to certain locations and competitive rates for others, integrating well with other Google services.

Noted for outstanding customer service, Ooma is suitable for those needing extra assistance. They offer pay-as-you-go and monthly international calling plans.

Dialpad stands out for its ease of use and cost-effectiveness, with various international calling add-ons available.

For businesses seeking a comprehensive VoIP solution with international calling, GoToConnect offers low rates worldwide and unlimited calls to many countries.

Consider these additional factors when choosing:
Check the costs for frequently called countries.

Evaluate any additional features you may need, such as voicemail transcription, video calling, or call recording.

Does anyone provide VoiP unlimited international calls?

Yes, several providers offer unlimited international calls with their VoIP plans. Here are some things to keep in mind:

Truly Unlimited? 

“Unlimited” plans often have some limitations, like restrictions on mobile calls or specific countries. Be sure to read the fine print carefully.

Call Quality: 

Unlimited plans may prioritize lower call quality to keep costs down. Check reviews to see if users report good call quality with the provider you’re considering.

Here are some popular VoIP providers that offer unlimited international calling plans:






Zoho Voice

Additionally, there are a lot of smaller VoIP companies that give limitless calling to particular nations or areas. Before choosing a choice, it’s wise to evaluate characteristics and plans. 

Is VoIP worth it for small businesses?

Yes, VoIP offers significant benefits to small businesses. An overview of the benefits is provided below:

1. Discount on costs: 

VoIP conversations are often less expensive than traditional landlines, especially when making long-distance calls. They utilize your existing internet connection, which explains why.

2. Scalability: 

Without having to completely replace the wiring, you can simply add more phone lines or services to your VoIP system as your organization expands.

3. Mode of transportation: 

Workers can place and receive business VoIP calls from any location with an internet connection using PCs, tablets, or smartphones. Teams who are always on the go or remote workers may find this to be quite helpful.

Consider the following before purchasing VoIP:

Network Reliability: 

VoIP calls are reliant on your internet connection; thus, consistent internet access is required for uninterrupted calls.

Selecting a Service Provider: 

To determine which VoIP provider is best for your company, you must evaluate the features and pricing structures that each one offers.

All things considered, VoIP can be a very effective means for small firms to boost output, reduce costs, and enhance communication.

Is there a free VoIP service?

Yes, numerous VoIP providers are free to use! You may place and receive calls using these services over the internet, and they frequently come with other capabilities like texting and video conferencing. Consider these well-liked choices:


Frejun is a VoIP service provider primarily designed for businesses, offering a range of features that streamline and automate call management. While Frejun provides a comprehensive suite of call automation and analytics tools, it does not offer a completely free version of its services. Instead, it provides a free trial period of seven days, allowing potential users to explore its functionalities before committing to a subscription plan.

Google Voice:

For calls made within the US and Canada, Google Voice offers a free US phone number. Text messaging and voicemail transcription are also provided.


Skype is a traditional VoIP service that allows users to make free calls to each other as well as occasionally to landlines and mobile phones.


In TextNow, although the features of this service may be less than those of paid plans, it offers a free US phone number with unlimited calls and texts within the US.

Things to Consider with Free Services:


Free services may have limitations on features like call recording, video conferencing, or international calling.

Calling Quality: 

Compared to VoIP services that require payment, call quality may occasionally be worse, particularly if your internet connection is erratic.


Before utilizing any free VoIP service, make sure to read its privacy statement since some may gather more personal information about users than others.

Free VoIP services might be an excellent choice for small enterprises or individuals with modest use requirements. Consider a paid VoIP package, nevertheless, if you need more features, higher call quality, or significant international calling.

How much does a cloud phone cost?

Voice over Internet Protocol (VoIP) phone systems typically range from $15 to $50 per user per month. The cost can vary based on several factors, including:

Systems with advanced features like voicemail and call forwarding often cost more than those with basic functionalities such as video conferencing, call recording, or advanced call analytics.

Number of Users:
Pricing may be tiered based on the number of users, with per-user costs potentially decreasing as the total number of users increases, even though the overall cost rises.

Contract Length:
Long-term contracts, such as those for 12 or 24 months, usually offer lower monthly rates compared to month-to-month plans.

Here’s a quick overview:
Base Plans ($15–20 per user/month):
Include essential features like voicemail, auto attendants, and call forwarding.

Standard Plans ($25-40 per user/month):
Build on base plans with additional capabilities like video conferencing, call recording, and CRM integrations.

Enterprise Plans ($40+ per user/month):
Designed for businesses with complex needs, offering unlimited calling, international options, and enhanced security measures.

Tips for Saving Money:
Assess Your Needs:
Avoid paying for unnecessary features. Choose a plan that includes the most critical features for your business.

Compare Providers:
Obtain quotes from multiple cloud phone system providers to compare features and prices for your specific needs.

Consider Contract Terms:
If you’re comfortable with a commitment, a one or two-year contract can be more economical than a month-to-month agreement.

Some providers may be open to negotiating a better deal.


VoIP technology or Voice over Internet Protocol, which offers a flexible and affordable replacement for old phone lines, has completely changed communication. Key inquiries concerning VoIP services have been answered in this FAQ, which also explains what VoIP is, how it functions, and some of its advantages. Insights into picking the best VoIP service provider, comprehending service plans, and guaranteeing excellent security and quality have also been offered. Now that you have this knowledge, you may use VoIP technology to its fullest potential for communication needs and make well-informed judgments.

Further Reading

HubSpot Calling In India: Frequently Asked Questions
13 Frequently Asked Questions About VoIP Calling
Website | + posts

Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.

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