In 2025, the demand for flexible, feature-rich, and efficient softphone solutions will be at an all-time high. Having a reliable softphone solution will create a world of difference in your daily operations. Cost-efficiency, flexibility, and mobility are some of the benefits you can enjoy by adopting softphones in your organisation. Now the key question is – which is the best softphone provider today?
As businesses move towards remote and hybrid work models, softphones have become an essential tool for seamless communication. Softphones, which are software-based phone applications, allow businesses to make VoIP calls using computers, tablets, or mobile devices. These solutions offer cost-effective communication, AI-driven automation, and seamless integrations. In this blog, we explore the 7 best softphone providers in 2025, with FreJun standing out as the ultimate choice for businesses.
Table of Contents
- What are the Best Softphone Providers for Business Use in 2025?
- Optimizing Business Communication with AI
- Softphone Use Cases Across Industries
- 7 Best Softphone Providers
- 1) FreJun
- VOIP VS Landline System
- 2) Grasshopper
- 3) Zoiper
- 4) GoTo Connect
- 5) Xclusivedesk
- 6) MCUBE
- 7) Grandstream India
- Conclusion
- Frequently Asked Questions
What are the Best Softphone Providers for Business Use in 2025?
The best softphone providers for businesses in 2025 include FreJun, Zoiper, 3CX, Bria (CounterPath), Dialpad, RingCentral, and Linphone. FreJun stands out by offering browser-based calling, CRM integration, call automation, and analytics—making it a top choice for sales and support teams seeking productivity and simplicity
Optimizing Business Communication with AI
Softphone Use Cases Across Industries
| Industry | Primary Use Case | Key Benefit |
| E-commerce | Customer support & sales calls | Improved response time |
| Healthcare | Telemedicine & remote consultations | Secure and encrypted calls |
| Finance | Client communications & compliance recording | Regulatory adherence |
| Education | Online learning & student interactions | Seamless video & audio connection |
| IT & Software | Internal team communication & project collaboration | Faster decision-making |
| Real Estate | Virtual property tours & client interactions | Enhanced client engagement |
| Logistics | Fleet communication & delivery coordination | Optimized operational efficiency |
7 Best Softphone Providers
These are the 7 Best Softphone Providers in 2025:
1) FreJun
FreJun is the best softphone provider in India. It has an intuitive interface and comes loaded with a plethora of advanced call management features. The platform simplifies your organisation’s communication processes to a great extent. Whether you are a startup or a large enterprise, you can use FreJun to streamline your operations, improve client interactions, and bolster overall team collaboration. This softphone solution is not only cost-effective but also highly reliable and offers one of the best call qualities in the industry. FreJun also integrates with most CRMs like HubSpot, Pipedrive, etc. This ensures that there is no miscommunication due to data mismatch.
Key Features: Integrations, reporting, analytics, virtual number, call transcript, click-to-call, CRM Integration, call routing, and voice broadcast.
Pricing: The basic plan starts at $19/mo.
G2 Review: 4.9 out of 5
VOIP VS Landline System
2) Grasshopper
The next softphone provider on our list is Grasshopper, which is also a virtual phone system. The platform is particularly known for its voicemail transcription feature, which reduces the workload of your team to a great extent. Apart from this, you also get powerful features like call forwarding and call transfers, which makes this platform a great choice for contact centres. Grasshopper also has a flat learning curve, and you can get started with the tool in less than a few minutes.
Key Features: Business texting, desktop and mobile apps, call forwarding, voicemail transcription, virtual receptionist, and instant response.
Pricing: Contact the Grasshopper team for pricing details.
G2 Review: 4 out of 5
3) Zoiper
Zoiper provides a wide array of features particularly for users looking for an efficient and secure communication solution. A key attribute of this platform is its encryption capability. This ensures that all your customer’s sensitive information is protected through technologies like TLS/SRTP and ZRTP. The platform also simplifies your contact management process by assimilating your contacts from various sources. This helps in creating a unified and easily accessible contact list. Zoiper also works on a wide spectrum of platforms, ranging from macOS to Linux, and Windows to iOS.
Key Features: HD Calls, call transfer, encryption, IM, click-2-dial, CRM integration, number recognition, Outlook and Thunderbird plugins.
Pricing: Contact the Zoiper team for pricing details.
G2 Review: 4.4 out of 5
4) GoTo Connect
GoTo Connect is a versatile cloud softphone solution that combines meetings and messaging in one platform. It can effortlessly streamline your IT operations without affecting your budget. Setting up and managing the platform is a breeze thanks to a unified admin portal. The platform is also highly adaptable as it allows you to make calls from any device of your choice, be it a desk phone, desktop app, or even mobile app. There is also an HD video conferencing option that bolsters collaboration in your team and ensures that everyone stays connected 24X7.
Key Features: Toll-free numbers, unlimited extensions, company-wide phone tree directory, integration with Salesforce and Slack, analytics, and reporting.
Pricing: The basic plan starts at $27 per user per month.
G2 Review: 4.4 out of 5
5) Xclusivedesk
Xclusivedesk is an Indian softphone provider that enhances connectivity between your team and end customers. It lets you seamlessly manage calls, texts, and video conferences within the same platform. Since this tool works on any device of your choice, you can ensure that no opportunity is missed and no client is left uncontacted, irrespective of where your team is located. Xclusivedesk also integrates with other essential business tools, thereby offering all the essential resources to keep your business running.
Key Features: Virtual number, number masking, missed call, toll-free number, automated outbound calling, Google verified calling, and Click-to-call.
Pricing: Contact the Xclusivedesk team for pricing details.
G2 Review: NA
6) MCUBE
MCUBE is another home-grown cloud-based softphone solution. Being an omnichannel platform, it lets your team communicate over a variety of channels. There is also a highly capable auto-dial feature that multiplies your associates’ productivity. In fact, this feature can be programmed in such a way that numbers could be dialled either sequentially or randomly. There is also an option to configure a pre-recorded message that can be played to the recipient in case they don’t answer.
Key Features: Call assignment, call tracking, call routing, reporting, pre-recorded messages, and automated dialling.
Pricing: Contact the MCUBE team for pricing details.
G2 Ratings – NA
7) Grandstream India
The last softphone provider on our list is Grandstream India, which comes out of the box with several key communication features. The platform lets you make and receive voice calls through up to 6 different business or residential SIP accounts. This is allowed on any Android device of your choice from any part of the world. With Grandsream India, your business can be future-ready and highly competitive without spending too much on communication and collaboration processes.
Key Features – Call transfer, call forwarding, shared-call appearance, downloadable phone book, call waiting, personalized music ringtones, and server redundancy.
Pricing: Contact the Grandstream India team for pricing details.
G2 Ratings – NA
Why Choose a Softphone for Your Business?
Softphones provide numerous advantages over traditional phone systems:
- Cost Savings – Lower international and long-distance call costs.
- Flexibility & Mobility – Work from anywhere using a laptop or smartphone.
- Advanced Features – AI-powered call analytics, real-time transcription, and CRM integration.
- Scalability – Easily add or remove users as your business grows.
- Seamless Integration – Connect with business tools like CRM, email, and collaboration apps.
Conclusion
In this post, we have gone through the list of top 7 softphone providers along with their impressive array of features and services they offer. Whether you prioritize security, integration, cost-effectiveness, or versatility, there is a softphone solution out there for you. From well-established names to emerging players, the choices are diverse and abundant. So go ahead and pick one from this list to streamline your communication processes.
Softphones have revolutionized business communication by offering flexible and cost-effective VoIP solutions. If you’re looking for an AI-powered communication tool with real-time transcription, workflow automation, and CRM integration, FreJun is the best softphone provider for 2025. It’s more than just a VoIP solution it’s an intelligent platform designed to enhance business efficiency and communication.
Further Reading: Top 11 Alternatives to Rebtel
Frequently Asked Questions
A softphone provider offers software-based phone systems that enable calls via the internet. FreJun, for instance, lets you make calls directly from your browser with no hardware needed.
Softphones reduce hardware costs, support remote work, and offer integrations with tools like CRMs. FreJun also provides call recording, analytics, and automation built-in.
FreJun’s browser-based interface, CRM integration, real-time call insights, and AI-enhanced workflows make it ideal for high-performing business teams.
Yes. FreJun runs entirely on the web, requiring no installation—just log in and start calling.
Absolutely. FreJun enables high-quality international VoIP calls, perfect for businesses with global customers or remote teams.
Yes. FreJun integrates seamlessly with CRMs like Zoho, HubSpot, and Pipedrive, enhancing productivity and lead tracking.
Yes. FreJun offers real-time call logs, agent tracking, and performance dashboards to keep teams aligned and efficient.
A writer/business analyst, who enjoys expressing creativity through painting during leisure hours. Embracing the 'Workcation' philosophy, he seamlessly blends the craft of writing with the allure of exploring new destinations.