Communication is the backbone of every successful organization, particularly in this era of remote working. Companies are trying hard to ensure that their employees are able to communicate effectively and efficiently with each other and with their customers irrespective of where they are located. A cloud telephony system comes in handy here. It allows employees to make and receive calls using any device of their choice from any location of their preference. One such popular cloud-based communication software is CloudCall. The tool is affordable and has helped several organizations to streamline their communication process. However, the tool lacks several advanced features that have become a necessity today. As a result, people have started their search for various CloudCall alternatives that serve their purpose better. And that’s where this post can help as we take you through the 11 best alternatives to CloudCall that you can adopt today.
1) FreJun
FreJun is the number one CloudCall alternative on our list and takes this spot for a reason. It is powered by a robust AI engine that automates most of your call process, thereby improving customer experience, reducing wait times, and increasing the overall efficiency of your employees. FreJun also offers an intuitive analytics dashboard that offers you detailed insights on call volume, wait times, call duration, and more. This information can be used to make data-driven decisions and improve overall business performance.
Key Features – Integration with top CRMs like HubSpot, Pipedrive, etc., Chrome Extension, auto-dialer, call transcript, voice broadcast, and virtual number.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Ratings – 4.9 out of 5
2) CallHippo
CallHippo is a cloud-based business phone software that lets you manage your business communication needs and achieve sales goals quite effectively. The tool is scalable and flexible, making it suitable for all types of businesses. Small businesses, in particular, find this tool helpful to enhance their customer communication, streamline workflows, and increase productivity within a short span. The platform also offers a unified dashboard that enables you to access all the call-related information instantly.
Key Features – Click To Dial, call forwarding, voicemail, SMS, Webhook, call queueing, call cascading, and gamification.
Pricing – The most basic plan starts at ₹1300 per user per month.
G2 Ratings – 4.3 out of 5
Check out our blog on Top 11 CallHippo Alternatives
3) RingCentral
RingCentral is another CloudCall alternative that facilitates, captures, and analyses your interactions with prospects and customers. This makes it a great choice for sales teams looking to improve their sales process. It can handle both inbound and outbound calls with equal effectiveness, thus making it suitable even for your customer service teams. The best part about this tool is that it can store over 100,000 call recordings per account in the cloud so that you do not have to worry about storage space.
Key Features – MMS, IVR, SSO, multi-site management, auto-call recording, analytics, and call monitoring.
Pricing – The most basic plan starts at $20 per user per month.
G2 Ratings – 3.9 out of 5
Further Reading: Top 11 Call Monitoring Software For The Sales Team
4) Dialpad
DialPad is a full-fledged communication software that gives businesses all the necessary tools to create an ecosystem of frictionless communication. It leverages the power of cloud and AI to offer a scalable solution that can grow and adapt to meet the changing needs of your business. It comes with a user-friendly interface and several smart features that ensure that your team can produce results from day one.
Key Features – Unlimited calling, SMS, transcriptions integration with CRMs, Google Workspace & Microsoft 365, and video meetings.
Pricing – The most basic plan starts at $15 per user per month.
G2 Ratings – 4.4 out of 5
5) Five9
Five9 is a contact centre plus customer engagement software that helps in building stronger relationships with your customers. It effectively uses the latest cloud technology and AI to manage customer interactions across various channels such as voice, email, chat, etc. You also get access to real-time call data that helps in measuring the effectiveness of your customer engagement strategies. This way, you can continuously improve and optimise your communication approach.
Key Features – Recording, dialer, geo-redundancy, chat, social messaging, reporting, and analytics.
Pricing – The most basic plan starts at $149 per month.
G2 Ratings – 4 out of 5
6) CloudTalk
CloudTalk is a user-centric business phone system that offers a myriad of calling features tailored for support and sales teams. It’s well-suited for startups, SMEs, and e-commerce businesses with decent call volume. Thanks to its integration with various workflow and CRM tools, your team will always have access to the latest information before they pick up the phone. This transforms every call into a more personalised experience for your prospect and customer.
Key Features – Real-time dashboard, integration with CRMs, custom reporting, automated call distribution, and IVR.
Pricing – The most basic plan starts at $25 per user per month.
G2 Ratings – 4.3 out of 5
7) OpenPhone
OpenPhone is a next-gen communication tool that helps businesses manage their internal and external calls and messages. The tool also comes with a lightweight CRM that makes it very easy to manage your leads. It uses the internet to facilitate unlimited calling options for your team. You can import contact lists, share contacts, and even add notes while interacting with co-workers on tasks.
Key Features – Record calls, route calls, shared numbers, integration with third-party solutions, SMS, and file sharing.
Pricing – The most basic plan starts at $13 per user per month.
G2 Ratings – 4.8 out of 5
8) Ooma
Ooma is an all-in-one VoIP platform that offers cloud-based voice and video solutions. By subscribing to Ooma, your employees will be able to make and receive business calls from their smartphones. It also acts like a virtual receptionist, automating the routing and management of incoming calls. The most unique feature of this tool is the Call Park which enables you to put five calls on hold for available representatives to answer them.
Key Features – Mobile app, virtual receptionist, multi-ring, ring groups, call forwarding, virtual extensions, and voice mail.
Pricing – The most basic plan starts at $19.95 per user per month.
G2 Ratings – 4.8 out of 5
9) CallFire
CallFire is a call center solution that automates your outbound campaigns. Besides helping in tracking various business activities, the software offers agents with customer history in a single interface so they are always prepared for the call. This is made possible because of the seamless integration of CallFire with your CRM. The tool also automatically records calls, plays prerecorded voicemail messages, and even lets you create custom scripts for daily calls.
Key Features – Real-time reporting, text-to-speech, call recording, voice broadcast, IVR, and call tracking.
Pricing – The most basic plan starts at $99 per month. There is also a pay-as-you-go plan.
G2 Ratings – 4.4 out of 5
10) JustCall
JustCall is the solution for all your customer communication and workflow automation needs. Thanks to the rich insights offered by this tool, this is also widely used as a sales coaching tool. The simple interface ensures that the learning curve is flat and you need not spend additional time and effort on training. Thanks to its AI capabilities, JustCall adds context to every sales call so that you and your agents can make informed decisions based on past interactions.
Key Features – Click-to-Dial, call tracking, call forwarding, call notes, SMS, call analytics, and ring groups.
Pricing – The most basic plan starts at $24 per user per month.
G2 Ratings – 4.3 out of 5
Further Reading: Top 11 Alternatives to Justcall
11) CallRail
CallRail is a great choice if you are looking to convert leads into buying customers. The in-built analytics feature offers great insights so that your agents can communicate with more confidence. You can also tailor every prospect’s experience through personalized call routing and customized hold messaging. It also comes with several other automation capabilities that ensure that your campaigns run on autopilot with minimal human interference.
Key Features – Call tracking, form tracking, call recording, call transcripts, keyword analysis, custom form builder, and SMS.
Pricing – The most basic plan starts at $ 40 per month.
G2 Ratings – 4.6 out of 5
Conclusion
While CloudCall may be a popular option for businesses seeking cloud-based communication solutions, there are plenty of other alternatives on the market that may be better suited for your needs. Each of the 11 alternatives to CloudCall listed in this post comes with more advanced and unique features that help in optimizing your communication process. Ultimately, the decision to choose one over the other will depend on your budget. So pick one that will not burn a hole in your pocket but will help in achieving your communication goals.
Also, check out our blog on Top 7 Knowlarity Alternatives
A writer/business analyst, who enjoys expressing creativity through painting during leisure hours. Embracing the 'Workcation' philosophy, he seamlessly blends the craft of writing with the allure of exploring new destinations.