Businesses heavily rely on data-driven insights to make informed decisions. For companies that rely on phone calls for lead generation and other processes involving customer communication, a platform offering advanced call tracking and call analysis capabilities is important. CallRail is one such solution known for this. It lets you stay on top of your customer communication and make data-driven decisions when needed. However, while CallRail offers a rich set of features, it may not be the perfect fit for every business. Factors such as pricing, specific requirements, and desired features can vary, prompting many companies to explore alternatives to CallRail. We will take you through the Top 11 Alternatives to CallRail so that you can pick one best suited to your business.
Ferjun is a robust cloud telephony platform that is best suited for sales teams. This tool automates your calling process through an auto-dial feature that drastically improves the calling rates of your agent. It also automatically records the conversation and logs the data for future reference. The analytics feature of FreJun helps in tracking your team’s performance and gives detailed insights into their productivity. It can also be easily integrated with various CRMs and helps you keep your data organized all in one place.
Key Features: Virtual Number, Click to call, Call transcript, CRM/ATS integration, Autodial, Reports & Analytics, Call routing, Voice broadcast, AI insights
Pricing: Basic plan starts at $16/mo
G2 Review: 4.9 out of 5
CallTrackingMetrics can seamlessly track any attribute related to online and offline leads and pave the way to find out which campaign is working best for you. The tool records and transcribes your calls while its inbuilt AI engine quickly analyzes and highlights your customer’s behaviour and preferences. The workflow automation feature in CallTrackingMetrics can route calls to the right agents and even segment users based on different factors.
Key Features: Dynamic number insertion, Call recording, Softphone, Custom routing, AskAI, Automation, Omnichannel tools, and Integrations.
Pricing: Basic plan starts at $39/mo
G2 Review: 4.5 out of 5
Servetel is a contact centre solution that comes with a dedicated dashboard with smart features for intelligent monitoring. It can track live agents and give you valuable insights into your ongoing campaigns. This tool is easy-to-use. Almost anyone can start using the tool without any training, eliminating the gap between installation and training. To stay updated on customer communication, the platform even offers SMS alerts that notify users about missed and received calls.
Key Features: IVR, Agent scheduling, Call recording, Call forwarding, Call routing, SMS alerts, Number choices, Live call monitoring, Real-time analytics, and automated dialers.
Pricing: Servetel offers personalized plans for every individual organization. Contact their sales team for pricing details.
G2 Review: 5 out of 5
Aircall is best suited for support and the sales team. It is another cloud telephony solution, ensuring that all you need is a computer, an internet connection, and a headset to start making and tracking calls. You can create smart routing rules and IVR menus to make sure all the leads go to the right agents. It is also easy to collaborate on calls, tag calls, and assign follow-ups. Aircall provides a great way to track live calls and gain visibility to your call centre in real time. Such live data help in minimizing the number of missed calls and reach your objectives quickly.
Key features: Toll-Free number, international number, Call conference solutions, voicemail, call routing, IVR, extensions, virtual call centre, SMS, call commenting and assignment.
Pricing: The base price starts at $40/mo
G2 Review: 4.3 out of 5
5. UniTel Voice
UniTel Voice is a virtual phone system that is built for small businesses. You can easily pick a number for your business and use that number on your mobile phone to make outbound calls. You can also set up a custom professional greeting and select voice menu options. The tool also provides call tracking and a call log feature to stay on top of your customer interactions. Your team could easily collaborate with each other and instantly send messages or files. The platform also supports high-quality video calls and live screen sharing.
Key Features: Toll-free number, Virtual Auto attendant, Mobile app, Call scheduling, call following, Voicemail to email or app, Call ID display, Call transferring, Custom greeting, Voicemail transcription, Video call, Screen share.
Pricing: The basic plan starts at $9.9/mo
G2 Review: 4.5 out of 5
Invoca is a great alternative to Callrail that has a myriad of communication features. It helps in boosting your customer satisfaction, thereby improving your operational efficiency and conversation rates. The platform provides agents with key information about the leads to minimize the number of questions asked by the agent. Invoca can automatically rate calls based on pre-set criteria to measure agent performance and script. There is also a dashboard that provides an eagle-eye view of all the agents’ performances based on the set KPIs.
Key features: Reduce hole time, dashboard & analytics, AI-based scoring, Re-engage unanswered calls, Recording & transcriptions, Integrations, commenting & user tagging.
Pricing: Contact the Invoca sales team for a personalized pricing
G2 Review: 4.5 out of 5
SalesLoft is a workflow tool that aims to help companies increase revenue, reduce costs, and drive predictability. It helps in analyzing your leads better throughout their journey. The tool takes care of everything related to communication, right from transcribing the call to summarizing the conversation. Its pipeline feature helps to view the progress of your deal and tailor the required follow-ups.
Key features: Analytics, A/B testing, Flexible filtering, Generative AI, Automated Emails, Integration with CRM and third party, Mobile App, Pipeline management, Predictability using MEDDICC or ICED frameworks, in-line deals, transcription in 6 languages, Call recording.
Pricing: Contact SalesLoft sales team for a demo and personalized pricing
G2 Review: 4.5 out of 5
Revenue is an AI-powered revenue operation tool that manages your sales engagement and conversations using real-time guidance. The tool helps in optimizing every part of your communication workflow and automates most of the manual tasks. The tool captures all the call data and uploads it to Salesforce so that you have a single source of truth all the time. It can transcribe, record, and analyze all your conversations and even build an automatic summary of the call for you to take quick decisions,
Key features: Real-time AI insights, Dashboard, easy integration, Build sales playbook, Call transcribing, automated follow-up and summaries, recording, Detailed marketing insights, Track source of calls
Pricing: Book a free consultation with the Revenue sales team to get customized pricing
G2 Review: 4.7 out of 5
Marchex is a conversation intelligence tool that uses dynamic insertion technology to track calls. It collects data about your leads’ digital journey. This includes keywords searched, ads clicked, and landing pages visited before the call so that your agent is well prepared. You can also build various campaigns using this tool. You can use the analytics feature to gauge your agents’ performance and educate them about the best tactics uses to close the deals.
Key Features: Dynamic insertion technology, Real-time alerts, Call analytics, Automate SMS, AI Scheduling & Follow-up, High-quality transcription, Log data to your CRM, Customer intent and next action live update. Integrations
Pricing: Request a demo with the Matchex team to get personalized pricing
G2 Review: 4.1 out of 5
Cloudtalk is a business-calling software that is used by sales and customer services teams. The tool provides managers with a unified dashboard that can be used to boost performance and address bottlenecks in the communication process. You can integrate it with other tools like CRMs so that your agents get all the data about their leads so that they can offer a more personalized solution.
Key features: Call recording, Number porting, Fax to email, SMS, Personalized greetings, Whatsapp inbound messages, Automated call distribution, IVR, Call flow designer, Auto answer, Call notes, callback, Customer card, power dialer, API, custom reporting, real-time dashboard.
Pricing: The base price starts at $25/mo
G2 Review: 4.3 out of 5
11. DialPad AI Voice
Dialpad is an intelligent phone system that lets you set custom routing and call forwarding rules in your smartphone with great ease. Since it runs on the Google platform, it has a 100% uptime SLA. Your team can collaborate and share files with each other. The tool can transcribe your calls, monitor keywords and sentiments and even sends you a summary of the call. This is the best alternative to CallRail if your goal is to close deals faster.
Key features: HD Calls, AI Recap, Global scale, Custom IVR, Department lines, Device switching, Call transfer, local or toll-free number, company directory, Insights, and Integrations.
Pricing: The basic plan starts at $23/mo
G2 Review: 4.4 out of 5
In this post, we have seen the 11 best alternatives to CallRail, each with its own set of features and strengths. Each of them caters to different businesses with different needs. Whether you are a small business seeking an affordable solution or a large enterprise in need of an advanced tool, the above list is a great place to start your search for the best CallRail alternatives.
A business analyst turned writer who loves to paint away his free time. A staunch follower of the 'Workcation' concept, he loves to combine the art of writing with the enigma of traveling.