For any outbound sales team, reaching out to leads and closing deals effectively is paramount to their success. The only way to achieve efficiency in this process is by leveraging technology. Auto-dial software is one such technology that can significantly boost your sales team’s productivity. With the right auto-dial software, your sales team can optimise their outbound calling efforts, resulting in increased call volume, improved call quality, and higher conversion rates. But more importantly, you must adopt a customisable auto-dial software to your needs and requirements. Before we learn how to do that, let us review some basics.
What is customisable auto-dial software?
An auto-dial software automatically dials a list of phone numbers and connects calls to live agents when the calls are answered. The “customisable” aspect of auto-dial software mainly refers to the ability of the users to configure the software according to their preferences and the calling goals of the business. These tools let you modify various settings and features in a few easy steps.
Why should my auto-dial software be customisable?
There are several reasons why your organisation is better off with fully customisable auto-dial software. Here are a few compelling ones –
- Every business has unique requirements and process workflows. When you adopt customisable auto-dial software, you are effectively tailoring it to suit your specific needs. In other words, you can determine how the auto-dialer operates to ensure maximum efficiency and efficacy.
- A customisable auto-dialer will adapt accordingly so your sales team’s calling efforts are always optimised for improved results. In a customisable auto-dialer, you can effortlessly modify call campaigns, call scripts, call lists, and even call outcomes per your strategies.
- Most businesses today have existing systems, such as CRM software or a lead management tool. A customisable auto-dialer offers plug & play integration with these systems so that you always have a single source of data, which improves overall productivity and outcomes.
Now that you know why to use a customisable auto dial software, let us understand the ‘How’ part.
How to effectively use customisable auto dial software for outbound sales teams?
Here is a step-by-step process to effectively use customisable auto-dial software for your outbound sales team –
Prerequisite: Create a call strategy
Before using your customisable auto-dialer, you must build your calling strategy by defining what you wish to achieve through your outbound call campaigns. Possible goals include lead generation, sales conversion, customer win-back, market research, etc. You must also craft your Ideal Customer Profile and build call scripts based on these goals. It will ensure that your auto-dialer will offer the best ROI for your call campaigns. Once your call strategy and goals are defined, you must pick a suitable customisable auto-dial software from the available ones.
Step 1: Set up your customisable auto-dial software
Once you have chosen an auto-dial software you must set it up after mapping it to your call strategy and sales goals. You must also integrate the software with other platforms and systems like a CRM or lead management tool. This way, your associates need not switch between multiple tabs while talking to a potential customer. You might also have to set up key metrics to track
Step 2: Train your sales team
Even if you have chosen a customisable auto-dialer with a flat learning curve, you must still offer comprehensive training and support for your sales agents. Your training must particularly focus on how to effectively use different auto-dialer features, how to create and personalise call scripts, how to create and manage lead data, and so on. Lastly, ensure the training is ongoing, and you offer continuous feedback to help the associates improve their performance.
Step 3: Create, optimise, and upload your call list into the auto-dial software
Create a call list comprising all your leads based on your ideal customer profile. Segmenting your call lists based on different criteria, such as lead source, buying behaviour, and demographics, is also important. You must also prioritise the leads based on their potential value to your organisation. It would also help if you could optimise the call volume based on the availability of your sales team.
Step 4: Personalize your call scripts using the auto-dial software
A call script ensures that the agents stay within the intended call path and focus on converting the lead to a customer. Now, many customisable auto-dialers allow you to create call scripts and personalise them based on your target audience, product offerings, and goals. Through this software, you can empower your agents with adaptable scripts that depend on individual lead interaction.
Step 5: Start using the software
Once everything is set up based on your specific needs, the next step is to use it. However, you must ensure the usage adheres to all the relevant regulations. It could include local, state, and national laws governing outbound calling practices. It will ensure that you ethically comply with regulations and protect the privacy of your customers all the time. Following these regulations also ensures that you do not get into lawsuits with your customers.
Step 6: Monitor and adapt
The last step is to track and adapt the software as needed continually. It involves regularly reviewing call performance metrics, call logs, and other reports to ensure that there are no issues, and if there are, what are the areas for improvement? Some metrics you must pay attention to include call volume, duration, and outcome. If you notice any discrepancies, make adjustments promptly before they become bigger problems. Common adjustments like updating call scripts, changing call settings, or filtering call lists work for most issues.
Customisable auto-dial software can be a game-changer for you and your outbound sales teams. By closely following the steps highlighted in this post, your sales teams can quickly enhance their calling operations. You will start experiencing better call volumes and improved call success outcomes, leading to overall sales growth. However, you must use the software responsibly, respecting consumer privacy and maintaining compliance with all the local regulations.
A business analyst turned writer who loves to paint away his free time. A staunch follower of the 'Workcation' concept, he loves to combine the art of writing with the enigma of traveling.