In today’s digital-first world, businesses need more than just a CRM to stay competitive — they need a communication system that integrates seamlessly with their workflows. That’s where the question arises: Does Microsoft Dynamics 365 support VoIP calling?
The short answer is yes — but how well it supports it depends on the VoIP provider you integrate with. While Microsoft offers some native calling capabilities through Teams, they lack the depth of AI, analytics, and automation that modern sales and support teams need.
Enter VoIP integrations — especially AI-powered platforms like FreJun, which transform Dynamics 365 into a communication powerhouse. From click-to-call features to automatic logging and smart transcription, integrating VoIP with Dynamics 365 can elevate both efficiency and customer experience.
Let’s break it all down.
Does Microsoft Dynamics 365 Support VoIP Calling?
Yes, Microsoft Dynamics 365 does support VoIP calling, but it does so through third-party integrations. While Microsoft Teams provides basic call features, businesses often need more advanced capabilities such as:
- Automated call logging
- AI-based analytics and sentiment tracking
- Call recording & transcription
- Seamless click-to-call features
- CRM workflow integrations (e.g., for follow-ups and pipeline status)
These features are offered by top-tier VoIP solutions that integrate with Dynamics 365.
Why VoIP Integration Matters for Dynamics 365 Users
CRM and calling systems often operate in silos — but they shouldn’t. Integrating VoIP directly into Dynamics 365 offers several benefits:
- Zero Manual Entry: Calls, notes, and follow-ups sync automatically with contact profiles.
- Better Sales Insights: With AI call analysis, you get insights into tone, engagement, and buyer intent.
- Boosted Team Productivity: Click-to-call, call reminders, and mobile accessibility make reps more agile.
- Streamlined Workflows: Calls trigger automation rules like email sequences or deal updates.
- Superior Customer Experience: Faster follow-ups and personalized engagement become effortless.
Top VoIP Providers Compatible with Dynamics 365 in 2025
Here are 5 of the most trusted VoIP systems that integrate smoothly with Microsoft Dynamics 365 — starting with the smartest solution available:
1. FreJun
FreJun leads the way in VoIP integrations for Dynamics 365. Designed with automation, AI, and CRM sync in mind, FreJun turns every call into a data point that enhances customer relationships and operational efficiency.
Key Features:
- Seamless click-to-call from inside Dynamics 365
See How FreJun Integrates with Leading CRMs
- Auto-logging of calls, notes, transcripts & call recordings
- AI-powered call insights: sentiment analysis, keyword tracking
How FreJun’s AI Enhances Business Communication
- Integration with WhatsApp, SMS, and email follow-ups
- Real-time analytics & agent performance tracking
- Customizable call workflows for different deal stages
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
2. RingCentral
RingCentral is a widely known VoIP solution with a feature-rich integration for Dynamics 365. It offers omnichannel communication, allowing teams to handle voice, video, and messaging in one platform. RingCentral is a well-established VoIP solution that offers unified communication features, including messaging, video conferencing, and voice calls.
Key Features:
- VoIP, video meetings, and team messaging in one platform.
- Automatic call logging and transcription within Microsoft Dynamics.
- Advanced call routing and IVR capabilities.
- AI-based noise cancellation for better call quality.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4/5
3. 8×8
8×8 provides a unified cloud communications platform with enterprise-grade security and AI-driven analytics.
Key Features:
- AI-driven call analytics & transcription to enhance customer interactions.
- Omnichannel communication, including voice, video, chat, and SMS.
- Advanced call routing & IVR for streamlined customer support.
- Global calling capabilities with high-quality VoIP connections.
Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.
G2 Ratings: 4/5
4. Aircall
Aircall focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration. Aircall’s simplicity and focus on customer interactions make it a favourite among teams looking to improve efficiency and service quality. Aircall is designed for sales and support teams that rely on Microsoft Dynamics 365 for managing customer interactions.
Key Features:
- One-click call recording and logging.
- Call recording and analytics for performance tracking.
- Power dialer to increase outbound calling efficiency.
- Live call coaching and call whispering.
While Aircall is a strong VoIP option, it lacks the AI-powered analytics and multi-channel communication features that FreJun offers.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4.3/5
5. Nextiva
Nextiva is renowned for its easy-to-use VoIP platform that combines advanced calling features with productivity-enhancing tools. It offers businesses a centralized communication hub that integrates voice, email, and chat for improved collaboration. Nextiva’s analytics and automation tools provide actionable insights into customer interactions, helping businesses enhance their service quality. With affordable pricing plans and scalability, Nextiva is an ideal choice for small to medium-sized businesses looking for a reliable VoIP provider.
Key Features:
- Unified communications platform (voice, video, and chat).
- Call analytics and reporting for tracking performance.
- AI-powered call transcription and auto-attendant.
- HubSpot integration for logging and tracking interactions.
Pricing: The basic plan starts from $20.
G2 Rating: 4.5/5
Comparison Table: Dynamics 365 VoIP Integrations
Key Takeaways
- Microsoft Dynamics 365 does support VoIP — but the experience depends entirely on the provider you choose.
- Native Microsoft Teams lacks advanced call handling, AI analytics, and multi-channel capabilities.
- FreJun is the most complete VoIP solution for Dynamics 365 users in 2025, combining AI, automation, and CRM-native syncing.
- All teams — sales, support, and marketing — stand to benefit from integrating VoIP deeply into their CRM.
Final Thoughts
The modern business environment is driven by speed, personalization, and intelligent automation. While Microsoft Dynamics 365 offers a robust CRM framework, its full potential is only unlocked when paired with a powerful VoIP system — especially one that’s built for the way today’s teams work and sell.
If your sales, support, or operations teams are still juggling between apps, missing follow-ups, or manually logging calls, it’s a sign that your communication system needs an upgrade. A smart VoIP integration does more than connect calls — it connects context, customer history, and performance insights, all within Dynamics 365.
Solutions like FreJun are not just another VoIP tool — they are purpose-built to fit into modern CRMs. With features like AI-powered call intelligence, seamless contact syncing, automated workflows, and multi-channel support, FreJun doesn’t just replace your phone system — it transforms it into a growth engine.
Whether you’re a growing startup or a scaled enterprise, making the switch to a smarter, AI-enhanced VoIP integration is not a luxury — it’s a necessity. And with Dynamics 365 at the core of your operations, every missed opportunity or delay in outreach is a cost.
So, don’t settle for basic calling. Choose a VoIP that aligns with your goals, your team structure, and your customer journey. Choose FreJun.
Further Reading: Top 15 VoIP Services to Boost Business Efficiency in 2025 – Find Your Best Fit
FAQs
Yes, with a VoIP integration like FreJun, you can use click-to-call directly from contact profiles.
Absolutely. FreJun allows for WhatsApp, SMS, and even email follow-ups synced with call outcomes.
It’s okay for internal communication — but lacks AI, automation, and CRM-driven functionality.
Most teams are onboarded within 1–2 days with FreJun’s plug-and-play integration.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.