How to Make International Calls in Deskera from India?

Deskera is a leading all-in-one platform that combines CRM, accounting, HR, and operations into one powerful tool. It’s widely used by Indian startups, SaaS companies, and SMEs to streamline business processes. But if your business involves talking to international clients or leads, there’s a catch: Deskera doesn’t support native international calling.

If your team is handling client relationships in the UAE, Singapore, the US, or the UK, being able to call directly — using local virtual numbers —  and log those calls inside Deskera is essential for efficiency and professionalism.

In this blog, we walk you through how to enable international calling in Deskera from India, what VoIP tools to use, how to set it up, and how Indian businesses are already using this setup to scale globally.

Why VoIP Matters for Deskera Users

While Deskera streamlines business functions, it lacks real-time, human-to-human voice communication. For companies relying on direct outreach or customer follow-ups, this becomes a real bottleneck. VoIP integration is crucial for Deskera users because it streamlines communication, enhances productivity, and reduces costs by providing a centralised platform for calls and other business tools. Without VoIP, Deskera users may face challenges like manual dialling, platform switching, and missed follow-ups. A seamless VoIP integration allows users to manage calls directly within Deskera, improving efficiency and reducing the need for separate tools. 

1. Faster Sales Conversions

Deskera’s CRM can manage leads, but real engagement comes from conversations. A well-timed phone call often moves deals forward faster than email. To achieve faster sales conversions, focus on improving your sales process, enhancing lead quality, and optimising your website and marketing efforts. Prioritise clear calls to action, build trust with social proof, and personalise your approach to resonate with potential customers. 

2. Better Relationship Building

For high-value B2B clients or complex products, voice calls help build trust and answer nuanced questions quickly. Building stronger relationships involves developing effective communication, practising empathy, and cultivating emotional intelligence. Key components include open communication, mutual respect, and the ability to navigate conflicts constructively. It also requires consistent effort, including spending quality time together, understanding each other’s needs, and working collaboratively to overcome challenges. 

3. Support Resolution & Escalation

Voice is still the most efficient way to resolve certain customer issues, especially for urgent billing, onboarding, or product confusion. Support resolution and escalation refer to the processes used to resolve customer issues, starting with initial support interactions and escalating complex or sensitive issues to appropriate levels for resolution. Escalation is necessary when the initial support agent lacks the expertise, authority, or resources to address the issue. The goal is to ensure efficient and satisfactory resolution, while maintaining a positive customer experience. 

4. Agent Performance Monitoring

Without call logs, recordings, or transcripts, it’s hard to coach reps or identify gaps in communication quality. Agent performance monitoring involves tracking and evaluating various metrics to assess the effectiveness and efficiency of customer service agents. This process helps organisations identify areas for improvement, enhance training, and ultimately improve customer experience and business outcomes. 

Whether you’re a SaaS business or export consultancy, international calling from Deskera helps Indian teams deliver a localized experience at global scale.

Limitations of Native Deskera Calling Functionality

While Deskera includes CRM and contact management features, it doesn’t support direct international voice calling or telephony features by default.

1. No Outbound Calling from the CRM

There’s no click-to-call function that lets you call international numbers directly from contact or deal views.

2. No Regional Virtual Numbers

Deskera doesn’t offer UAE, UK, or US numbers that you can assign to team members.

3. No Call Logging or Voice Integration

Unless integrated manually, call history, recordings, and summaries won’t be associated with your customer records.

4. No AI-Enhanced Voice Features

Without VoIP integration, you miss out on AI transcription, sentiment detection, or automated follow-ups based on voice interactions.

To solve these limitations, most Indian teams integrate Deskera with VoIP tools using browser extensions or API connectors.

How to Enable International Calling in Deskera (Step-by-Step)

Here’s a clear walkthrough on how to set up international voice calling inside Deskera.

Step 1: Choose a VoIP Provider with Regional Numbers

Choose a provider that offers:

• UAE, UK, US, and Singapore virtual numbers
  
• Browser-based click-to-call via Chrome extension
  
• Call logging, AI summaries, and voice analytics
  
• Affordable plans tailored for Indian businesses
  

Recommended: FreJun

Step 2: Purchase Virtual Numbers Based on Your Markets

Assign virtual numbers to your sales or support team depending on target regions. Use UAE numbers for the Middle East, UK numbers for European outreach, and so on.

Step 3: Install the Chrome Extension

Install your VoIP provider’s Chrome Extension. It overlays click-to-call icons over any phone number field in Deskera, making international dialing seamless.

Step 4: Configure Call Preferences

From your VoIP dashboard, set up:

• Default caller ID
  
• Auto-logging of call time and outcomes
  
• Recording and AI transcription
  
• Follow-up tagging (e.g., Interested, Call Back, No Answer)
  

Step 5: Train the Team

Ensure your team understands how to:

• Click to call directly from Deskera
  
• View call logs and summaries
  
• Use regional numbers based on the lead’s location
  
• Record notes or use AI summaries for updates
  

Best VoIP Solution to Integrate with Deskera: FreJun

While Deskera doesn’t offer native calling, integrating a cloud-based VoIP system like FreJun fills this gap instantly, without requiring complex development. FreJun isn’t just another VoIP app. It’s an AI-powered communication hub tailored for modern sales, support, and recruitment teams. Built with deep integrations, it transforms Deskera from a business suite into a full-fledged communication powerhouse.  

Key Features:

• Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.

See How FreJun Integrates with Leading CRMs

• AI-Powered Call Analysis: Get insights into conversation trends, customer sentiment, and actionable follow-ups.

How FreJun’s AI Enhances Business Communication

• Click-to-Call & Auto Dialer: Make calls directly from HubSpot without switching platforms, saving time and increasing productivity.
  
  
• Call Transcriptions & Recordings: Every call is recorded and transcribed for easy reference and training purposes.

 Discover How FreJun’s Call Recording Works

• Performance Analytics: Gain insights into team performance with detailed call metrics and reporting.
  
  
• Multi-Channel Communication: Supports voice, SMS, and WhatsApp to engage customers across various channels.
  
  
• Scalability & Customisation: Works for businesses of all sizes with tailored integrations and workflow automation.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

FreJun allows your Deskera-powered teams to call smarter, track better, and convert faster — without switching platforms or re-training staff.

Final Thoughts

Deskera is a powerful platform that centralizes business functions, but without native international calling support, communication becomes fragmented. Integrating a VoIP provider allows your team to:

• Call customers globally using local virtual numbers
  
• Dial directly from contact records inside Deskera
  
• Record, transcribe, and summarise calls with AI
  
• Log every call and optimise follow-ups using data
  

If your Deskera-powered team is handling international clients or prospects, now’s the time to turn your CRM into a global communication center.

Try FreJun Free for 3 Days → 

 Power Your Deskera CRM with Smart Calling | Global Numbers | AI Transcripts | Zero Setup

Further Reading: VoIP for Business Use in India: A 2025 Guide

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