As more Indian companies enter the UAE market, the need for trustworthy and responsive business communication has become critical. Customers in Dubai, Abu Dhabi, and across the Emirates expect professional, locally accessible support. If your business is reaching out with an Indian or international number, there’s a strong chance your calls are being ignored.
That’s where UAE virtual numbers come in. These cloud-based local numbers allow you to build instant trust and presence in the UAE without setting up a physical office. Whether you’re a SaaS company, a recruitment agency placing talent in the Gulf, or an exporter building client relationships in the Middle East, a UAE number ensures you look local even from India.
In this comprehensive guide, we’ll cover everything from how UAE virtual numbers work, the legal framework behind them, which types of numbers you can get, and how platforms like FreJun make it incredibly easy to set one up and integrate it into your calling workflows.
What Are UAE Virtual Numbers?
A UAE virtual number is a cloud-hosted local number from the United Arab Emirates that lets you make and receive calls using a UAE area code — regardless of your physical location. These numbers are hosted by VoIP (Voice over Internet Protocol) service providers, who route your calls over the internet.
Key Benefits of UAE Virtual Numbers:
- Local number identity (+971 4 for Dubai, +971 2 for Abu Dhabi)
- Accessible on mobile, desktop, or CRM dialers
- Supports regional customer preferences and builds trust
- Enables call forwarding, IVR, recording, and auto-logging
- Ideal for remote teams handling UAE clients
Virtual numbers behave just like regular landline or mobile numbers, but they are infinitely more flexible, scalable, and cost-effective, especially for businesses outside the UAE.
A UAE number helps your business communicate like a local, even when operating from India.
Why Indian Businesses Use UAE Numbers for Expansion
With trade between India and the UAE crossing $85 billion annually and growing partnerships in recruitment, logistics, edtech, healthcare, and SaaS, Indian businesses are going global — and the UAE is a prime focus.
Why Indian Companies Need UAE Virtual Numbers:
- Improved Answer Rates: Calls from local UAE numbers are 3x more likely to be answered than international ones.
- Increased Conversion Rates: Establishing a local presence builds instant trust, which boosts conversions and shortens sales cycles.
- Affordable International Calling: VoIP routing means your international calls cost the same as local calls, helping scale outreach efficiently.
- Remote Support Scalability: With one UAE number, you can route customer queries to your Indian support team 24/7.
- Brand Image: A local number sends a strong message: “We’re here, we’re serious, and we’re accessible.”
If you’re recruiting talent for UAE clients, selling software to Dubai firms, or offering after-sales support in the Emirates, a UAE virtual number can transform how your business is perceived and engaged.
Legal Status: Is It Safe and Compliant to Use UAE Numbers?
This is one of the most common questions — and a very important one.
The Short Answer:
Yes, using UAE virtual numbers is legal as long as you use them through licensed providers who comply with the UAE’s telecom laws.
The UAE is regulated by the TDRA (Telecommunications and Digital Government Regulatory Authority). This body ensures that all business communication—especially VoIP and virtual telephony—is handled securely, legally, and via approved telecom carriers.
Best Practices for Compliance:
- Only purchase UAE numbers through licensed VoIP platforms
- Avoid “grey routes,” unofficial resellers, or SIM boxes
- Ensure calls are routed through approved UAE telecom partners (like Etisalat, du)
- Provide valid business documentation during registration (e.g., KYC, trade license)
Platforms like FreJun ensure that every UAE number is obtained and routed through 100% legal and TDRA-compliant channels.
Different Types of UAE Virtual Numbers You Can Choose
UAE virtual numbers aren’t one-size-fits-all. Based on your use case, budget, and brand positioning, you can choose between various types of numbers:
1. Local Geographic Numbers
Local geographic numbers, also called local or geographic numbers, are telephone numbers associated with a specific geographical location, like a city or region. They are characterized by area codes that identify the location they belong to. These numbers are commonly used by businesses and individuals to establish a local presence and facilitate local calls.
- Example: +971 4 XXX XXXX (Dubai), +971 2 XXX XXXX (Abu Dhabi)
- Great for region-specific targeting
- Ideal for sales and outreach teams
- Supports call forwarding and CRM integration
2. Toll-Free Numbers (800 Series)
Toll-free numbers, often associated with the 800 series in the US and Canada, and 1800 series in India, allow callers to reach a business without incurring any charges. These numbers, like those with prefixes 866, 855, 888, etc., are used by businesses to enhance customer service and provide convenient access to their support and sales lines.
- Example: 800 XXXX
- Free for the caller but premium for your business
- Best for customer service or enterprise support
- Creates a polished, big-brand image
3. Mobile Virtual Numbers
A virtual number is a cloud-based telephone or mobile number that allows you to make and receive calls anywhere in the world. Unlike usual mobile numbers, virtual numbers are not contained in a SIM card and are issued online.
- Often used for WhatsApp Business API or SMS
- Limited availability, highly regulated
- Useful for lead nurturing and automated campaign replies
Pro Tip:
If you’re targeting Dubai, get a +971 4 number. If your audience is nationwide, consider a toll-free 800 number. You need WhatsApp communication, look into mobile-enabled virtual numbers via your provider.
Step-by-Step Guide: How to Get a UAE Virtual Number
Here’s a clear breakdown of how to legally and effectively get your UAE virtual number in 2025:
Step 1: Choose a Trusted Provider
To select a trusted provider, you generally need to add the identity provider’s metadata or details to your system’s trusted provider list. This typically involves uploading the metadata from the identity provider or manually configuring the necessary information. Look for:
- Offers numbers via licensed UAE telecoms
- Supports your CRM integration
- Provides support in your preferred time zone
Step 2: Submit KYC Documentation
The act of submitting required documents involves presenting documents to a recipient for review, approval, or other purposes. It typically includes providing the necessary information and materials as requested by the recipient. This process might involve preparing a submission letter, ensuring compliance with any submission guidelines, and utilizing appropriate methods like email or physical mail. Prepare to submit:
- Indian business registration documents
- Valid ID of authorized signatory
- Usage declaration (sales, support, recruiting, etc.)
- Optional: UAE-based address (needed for toll-free numbers)
Step 3: Choose Your Number Type and Region
Pick between:
- Dubai (04), Abu Dhabi (02), Sharjah (06), or 800 numbers
- Select a package based on usage (minutes, channels, features)
Step 4: Number Provisioning & Setup
Number provisioning and setup refers to the process of preparing and configuring phone numbers for use within a telecommunications system, whether it’s a VoIP system, a traditional PBX, or a cloud-based communication platform. This involves registering, activating, and managing phone numbers, including assigning them to users, configuring call routing, and ensuring they function correctly.
- Your provider will activate the number within 24 – 72 hours
- You’ll get access to a portal or dashboard
- Link the number to your VoIP system or CRM dialer (e.g., FreJun)
Step 5: Test, Train, and Go Live
- Test call flows, IVRs, call forwarding
- Train your team to use the UAE line
- Start calling like a local and track performance via analytics
Top UAE Virtual Number Providers for 2025
Here’s a quick comparison of trusted platforms offering UAE virtual numbers:
How FreJun Makes UAE Business Calling Seamless
FreJun is built for Indian teams working with international clients, especially in the UAE. With plug-and-play integration, no-code setup, and AI-powered analytics, FreJun makes it easy to handle your UAE communications like a local, but smarter.
Key Capabilities:
- UAE virtual number activation within 48 hours
- Seamless Zoho, Salesforce, CEIPAL, TurboHire integration
See How FreJun Integrates with Leading CRMs
- Click-to-call, auto-logging, transcription, and sentiment analysis
- WhatsApp and SMS support built in
- Real-time performance dashboards
- Indian onboarding and support
Want to start calling Dubai clients with a +971 number from your Zoho CRM? FreJun can make that happen today — with no developers needed.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
Final Thoughts
Expanding into the UAE doesn’t require setting up an office or hiring local staff. It starts with something simpler — and smarter: a UAE virtual number. It gives your business the power to show up locally, sound professional, and connect instantly with UAE-based clients and partners.
With tools like FreJun, you don’t just get a phone number — you get a fully integrated business calling solution. It plugs into your CRM, routes calls intelligently, and gives your team the ability to handle UAE conversations with precision, data, and confidence.
Want to start building trust, scaling outreach, and closing deals in the UAE — without stepping on a plane? Start with a UAE virtual number. Let FreJun help you go local, globally.
Start Your Free 14-Day Trial with FreJun → UAE Virtual Numbers + CRM Integration = Smarter Middle East Expansion
Further Reading: How Unified Communication Platforms Boost Team Productivity?
FAQs
Some mobile virtual numbers do. WhatsApp Business API requires additional approval. FreJun supports this selectively.
Not always. For standard geo-numbers, no. For toll-free or mobile-enabled numbers, possibly yes—your provider will guide you.
Absolutely. That’s the point. All routing happens through the cloud, so you can make/receive calls in India as if you were sitting in Dubai.
Starting at ₹1,500/month for standard UAE virtual numbers. Toll-free or WhatsApp-enabled lines may be higher.
Yes! You can provision different numbers for departments, agents, or campaigns.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.