Contact Center CRM Solutions: Top 8 Tools

Have you ever wondered how much smoother your customer support could be if, instead of juggling, every call, chat, and follow-up were handled in one place—without jumping between tabs and tools? In today’s fast-paced support environment, a strong Contact Center CRM isn’t just a database of contacts; rather, it’s the heartbeat of day-to-day customer interactions. When done right, integrating voice calls directly into a Contact Center CRM means agents no longer waste precious time dialing manually or updating spreadsheets after each call. Instead, they can focus entirely on resolving customer questions quickly and delivering service that feels both personal and efficient every single time. Ultimately, this streamlined setup leads to happier teams, faster responses, and more loyal customers.

A reliable Contact Center CRM does more than keep track of who called last; it ties every conversation, note, and ticket together so your team always has the full context when they pick up the phone. Adding smart calling solutions like FreJun to a Contact Center CRM takes this to the next level by automating call logging, recording conversations for quality checks, and providing managers with clear insights into team performance. Faster resolutions, better customer experiences, and a contact center that turns every interaction into a chance to build loyalty and trust.

Why Calling Matters for Contact Centers?

In today’s fast-paced customer landscape, voice conversations are still, without a doubt, the backbone of excellent service. Sure, live chat and email have their place for quick questions or routine updates, but when it comes to resolving complex issues or building lasting trust, nothing works faster — or better — than a clear, direct phone call. In fact, it’s often that personal touch over the phone that turns a one-time customer into a long-term advocate. For contact centers managing customer support, sales outreach, and follow-up calls every day, real-time calling is the fastest way to deliver personal, high-quality experiences that customers remember and appreciate.

However, too many teams still juggle separate dialers, scattered spreadsheets, and incomplete notes, all of which slow agents down and make it harder to keep context consistent from one call to the next. As a result, valuable time is lost, and the quality of customer interactions suffers. What’s worse, this extra work drains time and energy that should be spent actually helping customers, solving problems, and building stronger relationships. Over time, these inefficiencies add up, creating friction for both agents and customers alike. Smart, integrated calling like FreJun inside a leading Contact Center CRM solves this by putting voice communication right where it belongs: at the heart of every customer interaction, fully connected, organized, and easy to manage.

The Role of CRMs in Managing Contact Centers

Modern CRMs do far more than just store basic contact details. In fact, a strong Contact Center CRM brings structure to daily operations by organizing workflows, tracking every customer interaction, and helping teams deliver consistent service—even as call volumes grow. For this reason, busy contact centers rely on a reliable CRM as the single source of truth, where every call, ticket, chat, and note is recorded and easy for agents to find when they need it most. With everything in one place, this clear visibility helps agents understand customer history at a glance, so they can resolve issues faster and with more confidence. Ultimately, this leads to better customer experiences and a more efficient support team.

Yet despite all this, many CRMs still don’t include robust calling tools by default. As a result, agents often have to switch between their CRM and separate dialers or copy call notes by hand, which wastes time and increases the risk of errors. This disconnect not only slows teams down but also leads to inconsistent customer experiences. That’s exactly where adding FreJun makes all the difference. By seamlessly embedding advanced calling directly inside a Contact Center CRM, FreJun ensures that every conversation, follow-up, and insight stays connected. In turn, this gives teams more time to focus on helping customers and less time juggling disconnected tools. Ultimately, it’s a smarter, faster way to deliver exceptional service without the hassle.

8 Top Contact Center CRM Solutions

Below is a curated list of leading CRMs for contact centers, each becomes even more powerful when enhanced with FreJun’s smart calling layer:

1. FreJun

FreJun itself is an all-in-one cloud telephony and calling automation tool that fits perfectly into any CRM stack. Designed for modern teams, it handles everything from auto-dialing large lists to logging calls and generating AI-powered call summaries. Agents can see all their call history in one dashboard, and managers get detailed analytics to track performance.

Key Features of FreJun:

• Call Automation: FreJun allows businesses to automate outbound and inbound calls through power dialers and customizable workflows. This eliminates manual dialing and ensures timely follow-ups, helping teams engage with more prospects in less time.
  
• Call Recording & Transcription: All calls made through FreJun can be automatically recorded and transcribed using AI. These transcripts help teams review conversations for quality assurance, compliance, and coaching purposes without needing to listen to every call.
  
• CRM Integrations: FreJun seamlessly integrates with top CRMs like Salesforce, Zoho, HubSpot, and LeadSquared. It ensures all call activity is logged, contact records are updated in real-time, and agents have full context before reaching out.
  
• Real-Time Analytics: The platform provides live dashboards and customizable reports that track call volumes, agent performance, and call outcomes. Managers can use these insights to optimize team workflows and improve productivity.
  
• AI-Driven Insights: FreJun uses AI to deliver call summaries and actionable insights post-conversation. This enables faster decision-making, personalized customer engagement, and better tracking of follow-ups and next steps.

Pricing:

Standard: Begins at $14.49 per user, per month

Professional: Starts at $16.69 per user, per month

G2 Reviews: 4.9/5 

2. Zoho CRM

Zoho CRM is a flexible solution trusted by businesses of all sizes. It organizes leads, supports multi-channel engagement, and simplifies sales and support processes. Integrated with FreJun, Zoho CRM turns every call into a logged, trackable touchpoint.

• Multi-channel outreach via phone, email, and social media
  
• Workflow automation for lead nurturing
  
• Lead scoring for prioritizing calls
  
• Reports and dashboards for performance tracking

Pricing: Starts at $29 per user per month. 

G2 Reviews: 4.4/5

3. Salesforce Service Cloud

Salesforce Service Cloud empowers contact centers to handle customer support at scale. Its rich ecosystem becomes even more effective when FreJun handles voice calling, logging, and follow-ups within the same dashboard.

• Manage customer support across email, phone, chat, and social from one dashboard.
  
• Automate tasks, approvals, and escalations with simple workflows.
  
• Use predictive AI to spot trends and handle cases faster.
  
• Make one-click calls and automatically log, record, and track each one.

Pricing: Starts at $25 per month

G2 Rating: 4.4/5

4. Freshdesk Contact Center

Freshdesk Contact Center combines ticketing and telephony for support teams. FreJun’s integration adds advanced call logging and recording, helping teams resolve queries faster.

• Handle tickets and calls together in one place for smoother workflows.
  
• Route calls smartly to the right agent every time.
  
• Log and record calls automatically with FreJun for easy follow-ups.
  
• Track agent performance with clear call and ticket analytics.

Pricing: Starts at $999 per month

G2 Rating: 4.4/5

5. HubSpot CRM

HubSpot CRM keeps customer information organized and easy to access. Paired with FreJun, agents can place calls directly, log conversations instantly, and analyze call performance in real time.

• Keep all customer details organized and up to date in one place.
  
• Place calls directly from HubSpot and log every detail with FreJun.
  
• Track call performance and agent activity in real time.
  
• Use insights to improve follow-ups and strengthen customer relationships.

Pricing: Starts from $9 per month

G2 Rating: 4.4/5

6. Zendesk Sell

Zendesk Sell is built for sales-focused contact centers needing smooth call workflows. Adding FreJun means reps can dial prospects, record calls, and auto-sync notes without leaving Zendesk.

• Manage sales pipelines and calls in one connected workspace.
  
• Dial prospects directly and log calls instantly with FreJun.
  
• Record conversations for training and quality checks.
  
• Auto-sync notes and updates without switching tools.

Pricing: Starts from $19 per month

G2 Rating: 4.2/5

7. Microsoft Dynamics 365

Microsoft Dynamics 365 unifies sales, service, and support into one robust platform. FreJun brings advanced calling to the table, helping large teams handle high call volumes with precision.

• Manage sales, support, and service workflows all in one system.
  
• Use FreJun for smooth, integrated calling right inside Dynamics.
  
• Handle high call volumes easily with automatic logging and recording.
  
• Gain clear insights into team performance with detailed call data.

Pricing: All Microsoft Dynamics 365 Contact Center pricing plans range 

G2 Rating: 3.8/5

8. Kustomer

Kustomer puts the customer at the center by merging tickets, chats, and emails in a single timeline. FreJun’s integration adds voice calling, so agents can switch channels without missing any details.

• See all messages in one timeline for clear context.
  
• Access profiles and history to solve issues faster.
  
• Use FreJun for one-click calls and live call tracking.
  
• Build custom voice flows with Kustomer’s open API.

Pricing: Starts at $89 per month

G2 Rating: 4.4/5

Key Takeaways

Combining a robust CRM with seamless calling is no longer optional for modern contact centers; it’s the backbone of staying competitive in a world where customers expect fast, clear, and personal support. Each CRM in this list comes packed with powerful tools to manage contacts, track every interaction, and keep teams aligned. But when you add FreJun on top, you transform a good system into a true Contact Center CRM that makes every part of daily calling and follow-up smoother and smarter.

With FreJun working alongside your CRM, agents no longer waste time jumping between tabs, using separate dialers, or manually logging call notes after every conversation. Instead, everything happens in one place: calls are made in a click, details are captured automatically, and recordings are saved for coaching and quality checks. As a result, managers get a clear view of who’s calling whom, how calls are performing, and where the team can improve. More importantly, this setup empowers a more focused, more confident team that resolves issues faster, builds trust on every call, and keeps customers coming back. Why? Because they know they’re heard and helped — all thanks to the right combination of a modern CRM and FreJun’s smart calling layer. Ultimately, it’s not just about simplifying workflows; it’s about delivering consistently exceptional customer experiences.

Final Thoughts

Combining a robust CRM with seamless calling isn’t just a nice upgrade anymore; it has become a must-have for any contact center that wants to deliver fast, reliable, and personal support every day. While every CRM in this list brings solid features to organize contacts, manage conversations, and keep teams connected, it’s important to note that the real magic begins when you integrate the right tools. This is where FreJun truly stands out. By seamlessly integrating FreJun, you transform an ordinary tool into a complete Contact Center CRM — one that effortlessly handles calls, follow-ups, and coaching behind the scenes. In other words, FreJun doesn’t just enhance your CRM — it supercharges your entire contact center workflow.

FreJun removes the pain points that slow agents down, no more juggling tabs, separate dialers, or messy manual updates. Calls happen in a single click, every detail is logged instantly, and recordings stay organized for training and performance checks. Managers finally get a full, clear picture of how calls are handled, what’s working, and where the team can get even better. FreJun gives contact centers the calling power they wish they’d had sooner, freeing agents to focus on real conversations that build trust, solve problems faster, and keep customers coming back again and again. With FreJun as part of your CRM stack, great service isn’t just possible, it becomes your new standard.

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Further Reading – Best Salesforce Call Center Software: 2025 Comparison

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