Choosing the right Salesforce dialer can significantly boost your team’s productivity, streamline workflows, and improve customer engagement. With sales and support teams spending hours on calls every day, having a dialer that seamlessly integrates with Salesforce is no longer optional; it’s essential. From automating call logging to enabling real-time insights, the right dialer helps you close more deals while saving time.
In this blog, we’ll compare top Salesforce dialers like FreJun, Fastcall, and other popular options to help you make an informed decision. Whether you’re a startup looking for cost-effective automation or an enterprise team seeking native integration, this guide will break down the features, pros, and ideal use cases for each tool, so you can find the one that best fits your workflow.
Table of contents
What is a Salesforce Dialer?
A Salesforce dialer is a powerful calling tool that integrates directly with the Salesforce CRM, enabling sales and support teams to make both outbound and inbound calls without switching between multiple platforms. These dialers bring calling capabilities right into the Salesforce environment, allowing users to initiate calls with a single click from lead or contact records. This seamless experience not only saves time but also ensures that every interaction is tracked and recorded within the CRM, helping teams maintain a complete and up-to-date history of customer communications.
Beyond simply dialing, modern Salesforce dialers offer a wide range of automation features, including auto-call logging, voicemail drop, call reminders, and real-time activity tracking. These features significantly reduce manual effort, allowing reps to focus more on conversations and less on data entry. Additionally, advanced dialers include capabilities such as call recording, AI-driven transcription, and analytics dashboards, empowering managers with actionable insights to improve team performance and conversion rates.
Top Features to Look for in a Salesforce Dialer
When selecting a Salesforce dialer, start by prioritizing core features that streamline calling workflows and eliminate manual tasks. Click-to-call functionality is essential, allowing reps to make calls directly from lead or contact records in a single click. Equally important is auto call logging, which ensures that every call is accurately recorded in Salesforce without any manual input, keeping your CRM clean and up-to-date.
Advanced dialers go further by offering tools like power dialers for high-volume calling sessions, voicemail drop to leave pre-recorded messages instantly, and call recording with transcription for training, compliance, and review purposes. You should also look for real-time analytics dashboards that give insights into call performance and rep productivity, as well as smooth integration with Salesforce workflows to avoid any disruptions. These features not only improve efficiency but also help teams close deals faster.
FreJun: Smart Calling Inside Salesforce
FreJun is a modern, AI-powered dialer built for sales and support teams seeking smarter calling inside Salesforce. It offers features like auto-dialing, call transcription, and sentiment analysis to boost productivity. Seamless CRM integration ensures smooth workflows and accurate data capture. FreJun is both affordable and scalable, making it ideal for growing businesses.
Key Features:
- Auto-dialer with intelligent call scheduling to maximize call efficiency
Auto Dialer Software for Businesses
- Automatic call logging and detailed call transcription for accurate records
- AI-driven conversation insights and sentiment tagging to assess call quality
- Seamless integration with popular CRMs like Zoho, HubSpot, and Freshsales
- Real-time call monitoring and coaching tools to boost team performance
Call tracking & analytics for Managers
- Score agent performance based on conversation quality.
How to Improve Call Center Agent Performance – FreJun
- Customizable call scripts and templates to maintain messaging consistency
- Comprehensive analytics dashboard to track key metrics and sales outcomes
FreJun Dashboard – Customer Support
Pricing:
Standard: Begins at $14.49 per user, per month
Professional: Starts at $16.69 per user, per month
G2 Reviews: 4.9/5
Fastcall: A Native Dialer for Salesforce
Fastcall is a native dialer built exclusively for Salesforce, ensuring seamless integration and smooth performance. It offers features like click-to-call, call routing, and real-time tracking to streamline communication. Built on the Salesforce platform, it provides enhanced security and data accuracy. Fastcall is ideal for teams that want advanced calling features without relying on third-party tools.
Key Features:
- Click-to-call and in-CRM logging: Enables users to make calls directly from Salesforce while automatically logging call activity within the CRM.
- Native to Salesforce environment: Designed exclusively for Salesforce users, offering tight integration without the need for third-party connectors.
- Basic reporting dashboards: Provide essential insights into call activity and user performance, though with limited customization or depth.
- Lightweight and easy to set up: Ideal for teams seeking a simple dialer with minimal configuration and quick onboarding inside Salesforce.
Pricing: Starts from $24 per month
G2 Reviews: 4.2/5
Other Popular Salesforce Dialers to Consider
Here are three more Salesforce dialers worth considering, each offering unique strengths for different team needs. These tools provide features like SMS support, global calling, and unified communication channels. While not native to Salesforce, they integrate well and are suitable for remote or large teams. However, they may come with higher costs or added setup complexity.
1. Aircall
Aircall is a cloud-based dialer that integrates smoothly with Salesforce, offering features like power dialing, click-to-call, and automatic call logging. It’s well-suited for teams needing global calling support and real-time analytics. However, it may involve higher pricing and a more complex setup than simpler dialers.
Key Features:
- IVR and Call routing: Aircall helps direct inbound calls efficiently using interactive voice menus and routing rules tailored to team availability.
- CRM integrations: Syncs contact details, call logs, and notes directly with popular CRMs to keep your sales and support systems aligned.
- Global number availability: Offers international phone numbers in over 100 countries, making it easy to build a global presence without physical offices.
Pricing: The basic plan starts at $30 per month.
G2 Rating: 4.3/5
2. RingCentral
RingCentral is a unified communication platform that integrates with Salesforce to support voice, video, and messaging. It offers features like click-to-call, auto call logging, and real-time analytics. Ideal for large teams, it provides robust capabilities but may require a higher budget and setup effort.
- Multi-channel support: RingCentral allows teams to call, message, video chat, and share files from a single platform, reducing tool clutter.
- Enterprise security & compliance: It supports HIPAA, GDPR, and offers detailed administrative controls to ensure secure communication.
- Global scalability: The platform is built to scale across geographies with number provisioning, intelligent call routing, and multi-location support.
Pricing: Starts at $20 per month
G2 Rating: 4.0/5
3. JustCall
JustCall is a versatile Salesforce dialer designed to streamline sales and support workflows. It offers seamless click-to-call and SMS capabilities directly within Salesforce, eliminating the need to switch between platforms. JustCall enhances productivity and provides actionable insights for teams.
- Click-to-Call & SMS: Initiate calls and send texts directly from Salesforce, ensuring efficient communication without platform switching.
- AI-Powered Insights: Leverage AI-generated call summaries and sentiment analysis to gain a deeper understanding of customer interactions.
- Automated Logging: Automatically log all calls, texts, and voicemails in Salesforce, keeping records up-to-date and reducing manual data entry.
Pricing: Starts at $29 per month
G2 Rating: 4.3/5
Comparison Table: FreJun vs Fastcall vs Others
When comparing Salesforce dialers, each tool brings unique strengths. FreJun offers smart automation, CRM flexibility, and personalized onboarding ideal for growing teams. Fastcall works best for Salesforce-heavy setups. Aircall and RingCentral suit larger enterprises, while JustCall is popular with remote sales teams. FreJun strikes the right balance between usability and advanced features.
Key Takeaways
Choosing the right Salesforce dialer depends on your team’s size, workflow complexity, and integration needs. FreJun stands out for its smart automation, AI-driven insights, and compatibility with multiple CRMs, making it a strong choice for agile and growing teams. Fastcall offers deep native integration for those heavily invested in the Salesforce ecosystem, while Aircall and RingCentral are better suited for larger organizations needing unified communications.
Key features to prioritize include click-to-call, auto-logging, voicemail drop, real-time analytics, and onboarding support. While all tools offer core calling capabilities, the difference lies in usability, scalability, and support. FreJun strikes a solid balance by offering advanced functionality without overwhelming setup or high costs, making it a reliable, forward-looking option for modern sales teams.
Final Thoughts
Choosing a Salesforce dialer isn’t just about making calls, it’s about creating a smoother, smarter, and more efficient communication process for your entire team. While tools like Fastcall, Aircall, RingCentral, and JustCall have their strengths, they often come with trade-offs in terms of complexity, limited AI capabilities, or high setup demands. FreJun, on the other hand, offers a balanced blend of automation, AI-powered insights, CRM flexibility, and ease of use, making it an ideal choice for fast-paced sales and support environments.
Whether you’re a growing startup or a mid-sized business aiming to scale operations, FreJun provides the tools needed to boost productivity without overcomplicating your tech stack. With features like click-to-call, automatic logging, real-time analytics, and sentiment analysis all backed by responsive support and simple onboarding, FreJun empowers teams to focus on what matters most: building better customer relationships and closing more deals.
Further Reading: Top 11 Salesforce Phone Integration List for India Calling in 2025
FAQs
Yes, it is technically possible, but using a single dialer ensures clean data, avoids duplication, and maintains consistent call logs. FreJun provides all essential features in one platform, eliminating the need to juggle between tools.
Absolutely. FreJun integrates seamlessly with Salesforce using robust APIs, offering a smooth and reliable experience even without being listed on AppExchange.
FreJun offers strong support for Indian numbers, ensures compliance with local telecom regulations, and provides responsive support for India-based teams.
FreJun combines AI-powered features like transcription, sentiment analysis, and real-time analytics with cost-effective plans, making it a smart choice for growing businesses.
FreJun combines AI-powered features like transcription, sentiment analysis, and real-time analytics with cost-effective plans, making it a smart choice for growing businesses.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.