CRM Integration

Have you ever wondered why some businesses offer smooth, frustration-free call experiences while others leave customers stuck in endless loops? The secret usually lies in how well their IVR system connects with their CRM. When these two work together powered by features like CRM telephony, screen pop functionality, and customer data routing calls feel more

Are you overwhelmed by incoming calls but still want to make sure every customer is greeted by the right call handler? Small and medium sized businesses can struggle with call volume, tracking calls, and routing the right customer to the right person. Not anymore with CRM integration, sales call routing, and CRM telephony. The right

In a digital-first business world, success in how you communicate with your Customers is best done through streamlined integrated solutions. Salesforce Communications Cloud offers a unified set of voice, messaging and workflow automation solutions so teams can connect and engage with customers more efficiently. Businesses can leverage CRM communication and cloud-based CRM tools to track

Have you ever wondered how successful businesses are able to manage high call volumes while still offering timely, personalized customer service? By integrating CRM automation with the call center operations, businesses can centralize the customer data, automate time-consuming tasks, and give agents the insights they need to deliver the meaningful interactions.  By combining the CRM

Is your business still juggling between separate tools for making calls and managing customer data? Dial CRM is the solution that bridges this gap by seamlessly integrating telephony with your CRM platform. It allows your teams to initiate calls, record conversations, and log every interaction, without switching tabs or losing track of valuable customer insights.

CRM is the heart of your sales operation. It’s where your most valuable data lives: your leads, your contacts, and your entire pipeline. In theory, it should be the perfect launchpad for your outbound calling efforts. Yet, for most sales teams, it’s a source of immense friction.  Reps find themselves caught in a frustrating loop

Microsoft Dynamics 365 has solidified its place as a top-tier CRM, providing a robust platform for managing customer data. In an effort to create a fully integrated ecosystem, Microsoft introduced its own Dynamics 365 Call Center. Dynamics Call Center is a comprehensive solution offering omnichannel communication, AI features through Copilot, and unified routing. On paper,

Did you know that businesses integrating call tracking into their CRM see up to 30% higher lead conversion? A reliable CRM with Call Tracking doesn’t just store information; it streamlines your entire sales process, automates repetitive tasks, and gives your team real-time insights to act on. Companies using solutions like FreJun have seen measurable improvements