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IVR for Improving Business Productivity

How IVR Reduces Cost and Gains Productivity for the Business?

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The customer service industry is rapidly evolving. New trends, new technologies, and new practices keep cropping up every day. Unless your business follows these trends and adopts these technologies, it will go obsolete. Interestingly, there is one ancient practice that is still relevant today – customers preferring to talk to businesses over the phone.  However, …

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Ways to Improve Customer Service with IVR

Top 12 Ways To Improve Customer Service With IVR Technology

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Customer service is crucial for any business – and the call center that handles these interactions can make or break your brand’s reputation. We all know that online reviews, social media, and word of mouth can be damning to a company’s success. In addition to those, INR technologies are playing a vital role these days! …

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Facts on Cloud IVR for Call Center

Untold facts on Cloud IVR Using One In Your Call Center

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Company XYZ, a small but growing business, had a unique problem. Its call center was unable to handle the surging number of incoming calls to its business numbers. Customers started complaining on social media about their poor experience. Soon sales plummeted, and things started going south.  Luckily, the solution was found on time in the …

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Using Voicebots to Improve Call Center Experience

Voicebot Use Cases to Improve Call Center Experience

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With the advent of voicebots, companies can automate and improve their customer experience. Voicebots are AI-powered chatbots that can answer customers’ queries, take orders, provide live support, and more! Check out these top use cases that can make your call center friendlier for you and your customers! Introduction and Background Voicebots are Artificial Intelligence (AI) …

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All About Voice Bots, Voice Assistants, And IVR

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Since times immemorial, businesses have leveraged technology to handle a variety of business functions, right from marketing to human resources.  One particular technology that has stood out in recent times is voice bots. They have helped businesses automate a variety of everyday tasks, which, in turn, has helped employees focus more on business-critical activities.  But …

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What Is a Toll-free Number and How To Get One in India?

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As a result of the massive shifts in business marketing over the last decade, industrial leaders have faced difficulties in adjusting to and excelling in this new marketing environment. Despite recognizing the advantages of toll-free lines, businesses continue to promote them whenever possible. According to research, toll-free lines raise revenues by a two-fold increase. Here …

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Top Benefits of Cloud Contact Center

The Top 10 Benefits of Cloud Contact Center

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Cloud contact center software is accessible from any place. People from all across the world may utilize the same technique to cover various critical time zones. Platforms with no physical presence boost staff satisfaction and productivity, which in turn boosts client loyalty. Since most call centers still use on-premise tactics that impede communication between the …

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Call Intelligence_ Features and Benefits

Call Intelligence: What it is, Features and Benefits

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As a sales manager, you know how difficult it is to track your team’s performance. With your reps making hundreds of calls every day, it becomes a daunting task to listen to all the critical conversations between them and the prospects in the hope of monitoring their best and worst sales conversations.  So what’s the …

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