Customers are the lifeline of any business. To keep your business growing, you need to maintain a strong relationship with your customers and give them the importance they deserve. One of the most effective and easiest ways to achieve this is through a CRM. A CRM or Customer Relationship Management software is a platform that lets you manage and track the information of both customers and potential customers. It’s a must-have tool for all those businesses who want to automate everything related to customer management. In this post, we will take a look at the 11 best CRM software for Indian companies who are looking to scale and grow their business.
1. Engagebay
Engagebay comes loaded with 50+ features so that you can manage all your leads and contacts in one place. It helps in generating leads through landing pages, email and social media. You can nurture these leads through intelligent features like appointment scheduling and deal pipeline. Also, your team can receive and make calls directly from the CRM while the leaders can track various performance metrics through the analytics and reporting module. The platform even lets you gamify the sales process with the help of leaderboards and rewards.
Features: Simple contact management, Lead nurturing, Task automation, Make calls, Sales automation, CRM analytics, Custom reports, and Sales gamification
Pricing: Their paid plans start at $12.99/month.
G2 Review: 4.6 out of 5
2. Pipedrive
Pipedrive is one of the most powerful CRMs in the market and has been carefully designed by a bunch of salespeople. You can use Pipedrive to visualize the sales process of every customer and prospect. It is also possible to customize the pipeline to suit your organizational needs. The AI-powered platform offers valuable information to pre-qualify a lead from sources like Linkedin and Google. Your entire sales team can seamlessly collaborate using this tool and close deals faster. Managers and leaders get access to detailed reports and personalized dashboards to understand the progress of the sales team against company goals.
Features: Customizable Pipeline, Team Collaboration, Activity Reminder, Segment Leads, Contact history, Web forms, Revenue forecasting, Reports, 350+ integrations.
Pricing: The basic plan starts at $11.90/mo
FreJun can now be integrated with Pipedrive. Click here to learn more.
G2 Review: 4.2 out of 5
Further Reading: Make International Calling Easier With FreJun Integration In Pipedrive
3. LeadSquared
LeadSquared is a robust CRM that is a perfect choice for both B2C and B2B businesses looking to improve their team’s efficiency. It binds together all your sales channels, processes, teams, and touchpoints to give you a comprehensive view of customer data. You can find leads captured through various sources and manage them on this platform. Processes like lead qualification, prioritization and distribution to teams can be easily automated in LeadSquared. There is also a mobile app that enables your team to work on the go, making this one of the best CRM software for Indian companies.
Features: Capture Leads, Flexible workflows, Zero lead leakage, Regimented Sales, Workday planning, Integrations, Mobile CRM
Pricing: The Sales CRM plan starts at ₹1,250/mo
G2 Review: 4.6 out of 5
FreJun can now be integrated with LeadSquared CRM. Click here to know more.
Further Reading: Top 9 Budget-Friendly Cloud-Based Phone Dialers Integrated With LeadSquared CRM
4. HubSpot
Hubspot is a popular name in the sales and marketing domains. After all, it is not only an industry-graded CRM tool but also a suite of sales tools to automate the entire lifecycle of your sales process. Their CRM lets you create a customizable pipeline from which you can gather real-time information about your deals. You can instantly create tasks and communicate with the leads using the same platform. HubSpot is also known for its reporting capabilities where you can access detailed reports on sales activity, productivity and performance of your team and identify opportunities for growth. The best part is your team will get notified when a lead takes action so that they can target leads when they are warm.
Features: Lead Management & tracking, Reporting dashboard, Ads Management, Lead Generation, Email marketing, Business insights, 1400+ integrations, Customer feedback software
Pricing: Hubspot has a Free plan that might be a great fit for small businesses. The paid plans start at $50/mo
G2 Review: 4.4 out of 5
FreJun can now be integrated with HubSpot CRM. Click here to know more.
5. Zoho CRM
Using Zoho CRM you can manage the entire journey of your customer, right from generating leads to nurturing them into loyal customers. This is one of the best CRM software for Indian companies that enable you to create and manage complex multi-stage and multi-product funnels with great ease using its pipeline feature. You can not only track all the sales activities from it but also automate most of the tedious manual work involved in sales. Zoho CRM also offers a dedicated portal for resellers and partners to manage their leads and opportunities. Once you subscribe to this platform, you can manage your leads from every possible channel including website, and social media.
Features: Artificial Intelligence, Lead management, Customer service, Multichannel marketing, Customer experience, Journey orchestration, Business Intelligence, Account Management, Artificial Intelligence, Sales performance management
Pricing: The basic plan starts at ₹1,300/mo
G2 Review: 4.0 out of 5.0
Further Reading: Top 11 Budget-Friendly Cloud-Based Phone Dialers Integrated With Zoho CRM
6. Freshsales
Freshsales is a CRM from the tech powerhouse Freshworks. In this platform, you can manage and view pipelines either in a table format or in a Kanban view. You can boost your team’s productivity thanks to Freshsales’ intuitive features like bulk email, bulk update of contacts, integration with other workflow tools, and easy data import. The tool also lets you maintain your product catalogue inventory without any hassles. You can configure pricing, tax, discounts, and currencies from one place.
Features: Roles and permissions, Multi-currency, Contact lifecycle stages, Sales forecasting, Multi sales pipeline, Mobile App
Pricing: The paid plans start at ₹1,199/mo
G2 Review: 4.5 out of 5
7. Salesforce CRM
When it comes to CRMs, Salesforce is an industry leader. With more than two decades of experience, Salesforce offers a highly capable CRM with a rich feature set. Contrary to popular belief, this CRM is also suitable for small businesses as they have attractive pricing plans. Once you subscribe to this platform, your leads’ engagement activities and their emails will be synced and accessible through a single platform. You can easily create workflows and automate several complex sales processes so that your team can concentrate on more mission-critical activities.
Features: Lead Management, AI Intelligence, Account Management, Revenue optimization, Sales performance management, and Partner relationship management.
Pricing: The basic plan starts at $25/month.
G2 Review: 4.3 out of 5
8. Odoo
Odoo is one of the few open-source CRM software currently available. Despite having a popular free plan, Odoo offers several advanced features like invoice management, inventory management, website builder, and a lot more to accelerate your brand’s growth. With Odoo, you can nurture all your leads in a single place, create campaigns based on segmentation, score leads based on explicit and implicit criteria, etc. The platform lets you generate leads from over 30 marketing apps and define your own rules to manage leads and quotations. Odoo also lets your team make calls and email your leads directly from it.
Features: Lead Scoring, Online Acquisition, Live chat, Pipeline management, Schedule meetings, Log calls, VoIP, Email templates, Dedicated dashboard.
Pricing: You can use Odoo CRM for Free with access to most of the features. You can get all the Odoo apps for ₹764.40/month.
G2 Review: 4 out of 5
9. Maple CRM
Maple CRM is an easy-to-use and beginner-friendly tool that is quite a hit among small and medium-sized businesses. You can connect it with your business website, landing pages, and other lead generation platforms to automatically generate leads. The tool can automate customer communication at every stage of the funnel so that the overall efficiency and the outcome of your team’s efforts are improved. The tool is quite affordable and fits the budget of most organizations.
Feature: Automated lead assignment, Workflow automation, Team management, Mobile app, Automate tasks, Quotation & Invoice builder.
Pricing: The basic plan starts at ₹700/mo
G2 Review: 4.5 out of 5
10. Keap CRM
Keap CRM can capture leads from various sources like lead forms, social media, and landing pages and keep them organized for easy nurturing. Your team can effortlessly manage communication with the leads thanks to features like appointment reminders and automatic follow-up emails. Keap CRM can be integrated with over 4000 apps via Zapier. Keap also offers a dedicated mobile number for your team to receive calls and texts. You can generate smart reports thanks to an inbuilt analytics engine. This ensures that you can easily track the sales, revenue, and performance of your team.
Features: Automated lead capture, Personalized follow-ups, Zapier Integrations, Marketing Automation, Sales automation, and Lifecycle automation.
Pricing: The basic plan starts at $199/mo
G2 Review: 4.2 out of 5
11. Kylas
Kylas is an enterprise-grade CRM that lets you create multiple pipelines with customizable stages. You get access to all the insights on leads and deals from these pipelines to make data-driven decisions. The platform offers easy collaboration between teams by providing options like chat and comments. You can also manage and delegate tasks with a single click. You can even create custom data fields while importing or adding contacts as per your precise requirements. Another unique feature of Kylas is its ability to offer complete visibility to your field sales team about the location and meeting status with prospects. As a result of these intuitive features, Kylas also finds a spot in this list of best CRM software for Indian companies.
Features: Pipeline management, Collaboration, Data management, Sales automation, Integration, Field sales management, Reports & Dashboard.
Pricing: The paid plans start at ₹12,999/mo
G2 Review: 4.6 out of 5
Conclusion
CRM has become a critical tool for most businesses due to the changing dynamics of the business world and the rising demands of customers. Luckily, there are a variety of CRMs available today, the best of which are highlighted in this post. These 11 best CRM software for Indian companies are a great choice to improve your relationships with customers and convert them into loyal ones.
A writer/business analyst, who enjoys expressing creativity through painting during leisure hours. Embracing the 'Workcation' philosophy, he seamlessly blends the craft of writing with the allure of exploring new destinations.