It is very important to accurately measure the impact of your calling campaigns and optimise customer interactions. And call tracking software plays a crucial role in this process. It constantly churns out valuable insights into your team’s conversations and helps you make data-driven decisions. However, with hundreds of call tracking software available in the market, how do you choose one for your business? To help you, we have narrowed down the list to 11 solutions. These tools are known for their extensive feature set, reliability, and customer satisfaction. Whether you’re a small business owner or a sales leader in a large enterprise, this blog will help you find the perfect call tracking software for your business.
1) FreJun
FreJun is a state-of-the-art call tracking software that is known for its innovative features and exceptional performance. It has been carefully designed by an expert team to streamline and optimise your call management processes. Thanks to its advanced call tracking capabilities, you can accurately measure the effectiveness of your sales campaigns, analyse call data, and get a 360-degree view of your customer behaviour. FreJun is the only software you need to identify key areas for improvement in your sales calls.
Key Features – Integration with top CRMs like Zoho, LeadSquared, Pipedrive, and HubSpot, call analytics and reporting, call recording, and call transcripts.
Pricing – The most basic plan starts at ₹ 1,299.
G2 Review – 4.9 out of 5
Further Reading: Maximizing Your Sales With Call Recordings
2) Call Rail
CallRail is another popular call tracking software that empowers modern businesses to manage their communication processes effectively and efficiently. It can record and track your team’s sales conversations so that you can optimise your strategies on the go. Besides tracking calls, the software is also extensively used for quality assurance, training, and legal compliance.
Key Features – Besides call tracking, some other noteworthy features include call recording, call transcripts, form builder and tracking, and SMS.
Pricing – The most basic plan starts at $ 40 per month.
G2 Ratings – 4.6 out of 5
3) CallFire
Despite the popularity of CallFire as a call centre solution, it is used extensively as a call tracking software as well. It completely automates the process of tracking, analysing, and generating valuable insights into your call campaigns. Thanks to its plug-and-play integration with most CRMs, two-way synchronisation of call data is possible. This ensures that your sales team always have customer data at their fingertips irrespective of where they are and what devices they use.
Key Features – Call recording, real-time reporting, text-to-speech, keywords, call tracking, IVR, and voice broadcast.
Pricing – The most basic plan starts at $99 per month. There is also a pay-as-you-go plan.
G2 Ratings – 4.4 out of 5
4) CallHippo
CallHippo tracks your calls in real-time so that you have a better idea of how your calls are progressing. It also enables you to monitor your agents’ performance so that you can provide the necessary training to them. CallHippo’s user-friendly interface helps in enhancing your customer interactions and improves overall productivity within your organisation. CallHippo is a good choice for all those organisations that rely heavily on phone calls for sales and other critical interactions.
Key Features – Call recording, call tracking, call feedback, voice broadcasting, and integrations with CRMs.
Pricing – The most basic plan starts at ₹1300 per user per month.
G2 Ratings – 4.3 out of 5
Want more alternatives to CallHippo? Check out our blog on Top 11 CallHippo Alternative
5) Invoca
Invoca is an AI-powered call tracking software that every conversation to the campaigns that drive them. It is an ideal tool to have if you are looking to optimise your spending on sales calls as it gives you a complete understanding of every prospect’s journey before the call. This ensures that your team is always prepared to handle any queries and ready to address any objections. It is also quite flexible as you can integrate the data collected with your existing workflows.
Key Features – Call tracking, analytics, integration with top CRMs and Google Analytics, call recording, and IVR builder.
Pricing – Contact the Invoca team for pricing details.
G2 Ratings – 4.5 out of 5
6) CrazyCall
CrazyCall lets you track and analyse both inbound and outbound calls. It comes with an intuitive dashboard that even lets you analyse some of the most important metrics of your call campaigns. This ensures that you are always aware of how your campaign is progressing day by day and if there is anything you can do to improve the performance of your reps. The platform even lets you download multiple reports to measure different calling trends.
Key Features – Click-to-call widget, auto-dialer, call monitoring, call recording, call script, and call transfer.
Pricing – The most basic plan is priced at $20 per month per user. There is also a free trial available.
G2 Rating – Not rated
Further Reading: Top 11 Call Monitoring Software For The Sales Team
7) Phonexa
Phonexa’s call tracking product comes with a singular goal – to offer you complete attribution for your entire inbound call traffic. This makes it a seamless task to measure the effectiveness of your sales campaign and boost revenue with relative ease. Thanks to its advanced call tracking capabilities, you can view a detailed description of every lead including where the lead came from, whether the lead was sold or rejected, the time of call, etc.
Key Features – Call details, IVR, automatic call distributor, call logic dashboard, call analytics, and call recording.
Pricing – The most basic plan is priced at $100 per month.
G2 Rating – 4.9 out of 5
8) Callyzer
Callyzer is a call tracking software that can help you boost your team’s telecalling productivity. It is a SIM-based call tracking software that tracks both incoming and outgoing calls. You also get real-time reports on your sales activities so that you always make data-driven decisions. It can minimise your team’s non-productive time by identifying attempted, rejected, disconnected, and missed calls on a daily basis.
Key Features – Call details, IVR, automatic call distributor, call logic dashboard, call analytics, and call recording.
Pricing – The most basic plan is priced at ₹160 per phone number per month.
G2 Rating – 5 out of 5
9)TeleCRM
TeleCRM is another popular software that can track both incoming and outgoing calls. It can record and store these calls in your preferred CRM so that there is a single source of truth for all call-related and account-related information. TeleCRM also lets you track all the missed and non-connected calls so that no lead is neglected and there is no lost opportunity. You can even create separate call campaigns targeting these leads to boost your revenues.
Key Features – Autodialer, call reminder, call tracking, agents report, automatic call recording, sales report, and automatic lead distribution.
Pricing – The most basic plan is priced at ₹599 per user per month.
G2 Rating – Not rated
10) Ringover
Ringover is a cloud-based phone system that is also a handy call tracking software. Once you have set up this tool, it lets you monitor your organisation’s KPIs so that you can make corresponding adjustments to your call processes. You can also utilise the tool’s call recording feature so that you can offer direct feedback to your associates. The tool is very easy to set up and you do not need the help of specialists to manage it.
Key Features – Call tracking, call forwarding, IVR, power dialer, click-to-call, call logs, voice mail, and call whisper.
Pricing – The most basic plan is priced at ₹599 per user per month.
G2 Rating – 4.5 out of 5
11) CallerReady
The last tool on our list, CallerReady, is a home-grown call marketing platform that also comes with call tracking capabilities. It empowers you and your team by capturing and analysing call data so that you can maximise the returns on your campaign spend. It can attribute leads to phone calls so that you are always aware of what is working and what isn’t in your sales processes. This is one of the few tools to offer traffic with a dynamic number insertion feature for you to get a unique phone from a ring pool to each new visitor.
Key Features – Dynamic number insertion, source tracking, trackable phone numbers, real-time call analytics, and reporting.
Pricing – Contact the CallerReady team for pricing details.
G2 Rating – 4.8 out of 5
Conclusion
Thanks to technological advancements and the rising need for businesses to track, analyse, and optimise phone call activities. The above 11 call tracking software programs come loaded with a myriad of features that help in enhancing your marketing strategies and drive better sales outcomes.
A writer/business analyst, who enjoys expressing creativity through painting during leisure hours. Embracing the 'Workcation' philosophy, he seamlessly blends the craft of writing with the allure of exploring new destinations.