11 Best Apps for AI-Powered Call Insights in the Middle East

As businesses in the Middle East grow and embrace AI-powered communication solutions, having access to real-time call insights is becoming a game-changer. Discover the top 11 AI-powered call insight apps revolutionizing customer interactions and business communication in the Middle East. As businesses increasingly rely on AI-driven analytics to enhance customer service, sales, and operational efficiency, these cutting-edge applications provide real-time call transcription, sentiment analysis, and actionable insights. Whether you’re looking to improve customer experience, boost team productivity, or gain data-driven decision-making capabilities, these apps are designed to meet the unique needs of businesses in the region.

11 Best Apps for AI-Powered Call Insights

These are the 11 best apps offering AI-powered call insights to help businesses across the Middle East optimize customer interactions and improve operational efficiency.

1. FreJun (Top Pick)

Why Choose FreJun?

When it comes to VoIP services, FreJun is in a league of its own, offering a robust, feature-rich platform designed to meet the evolving needs of modern businesses. From startups to enterprises, FreJun is the ultimate choice for organisations that prioritise seamless communication, efficiency, and innovation. Built with cutting-edge technology, FreJun provides advanced VoIP solutions that not only simplify communication but also enhance overall productivity.

FreJun’s AI-driven capabilities, such as call transcription and sentiment analysis, make it a game-changer in the VoIP industry. Businesses can gain deeper insights into customer interactions, enabling them to refine their service strategies and improve customer satisfaction. With FreJun, companies benefit from intuitive call management features, global connectivity, and seamless integration with popular CRM platforms, creating a unified communication hub.

Key Features:

• Virtual Numbers: Provides local or toll-free numbers for businesses, enhancing accessibility and professional presence.
  
• Click-to-Call and Autodialer: Enables users to initiate calls with a single click and automatically dial lists of phone numbers, increasing efficiency and call volume.
  
• Call Transcription and Recording: Automatically records and transcribes calls for future reference and training purposes, ensuring important information is captured accurately.
  
• CRM/ATS Integration: Seamlessly integrates with existing Customer Relationship Management (CRM) and Applicant Tracking Systems (ATS), consolidating call data within current workflows.

Learn more about FreJun’s CRM/ATS integration.

• Reports and Analytics: Offers detailed analytics to track team performance, identify successful strategies, and pinpoint areas for improvement.

Access FreJun’s call analytics tools.

• AI Insights: Utilizes AI to analyze call data, providing actionable insights to enhance call operations and overall business communication strategies.

Understand FreJun’s AI-powered capabilities here.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

 Best For: Businesses seeking AI-driven call insights and automated analytics.

2. RingCentral

Why Choose RingCentral?

RingCentral is a powerhouse in the VoIP industry, offering a versatile platform that combines voice, video, and messaging. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.

Key Features: 

Unified communication for voice, email, and chat.

• AI-powered analytics to optimize customer interactions.
• Call recording and voicemail transcription for efficient documentation.
• Mobile and desktop apps for on-the-go communication.
• Reliable uptime with 24/7 customer support.

Pricing:  The basic plan starts at $30/user/month.

G2 Rating: 4/5

 Best For: Enterprises needing scalable AI-based communication analytics.

3. Dialpad AI

Why Choose Dialpad AI?

Dialpad Talk leverages artificial intelligence to provide businesses with smarter communication tools. Its AI-powered call transcription and sentiment analysis offer valuable insights into customer interactions. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction.

Key Features:

• AI-driven call transcription and sentiment analysis.
• Seamless integration with Google Workspace, Slack, and more.
• Real-time coaching for sales and support teams.
• Voicemail transcription and intelligent call routing.
• Scalable plans for growing businesses.

Pricing: The basic plan starts at $27/user/month.

G2 Rating: 4.4/5

Best For: Sales teams looking for automated call analysis.

4. CallRail

Callrail software helps a company determine the marketing channels that generate more calls. The system also has call-tracking software that measures the quality of inbound leads generated by emails, radio, television, newspapers, and other digital marketing campaigns.

Why Choose CallRail?

CallRail provides advanced call tracking and attribution solutions to measure the effectiveness of marketing campaigns.

Key Features:

• Dynamic number insertion for campaign tracking
• Call recording & transcription
• Keyword-level tracking for paid ads
• Multi-touch attribution
• AI-powered conversation intelligence

Pricing: The basic plan for call tracking is $45/per month

G2 Rating: 4.6/5

 Best For: Marketing teams optimizing inbound call conversions.

5. Vonage AI

Why Choose Vonage AI?

Vonage Business Communications is a trusted VoIP provider offering flexibility and a wide array of features for businesses of all sizes. The platform includes advanced APIs that allow businesses to customize their communication workflows. With features like call queuing, IVR, and virtual receptionist, Vonage ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently.

Key Features:

• Extensive API support for custom workflows.
• Advanced IVR and call routing for better customer management.
• Integration with Salesforce, HubSpot, and other CRMs.
• Scalable plans to accommodate growing teams.
• Reliable 24/7 customer support and robust documentation.

Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.

G2 Rating: 4.3/5

 Best For: Businesses that need AI-driven sentiment and engagement tracking.

6. Phonexa

Phonexa is a marketing automation software that is available on Google Cloud Marketplace. It can also be accessed through the Phonexa app on Google Play. 

Why Choose Phonexa?

Phonexa is an all-in-one call tracking, lead management, and analytics platform designed for performance-driven sales teams.

Key Features:

• IVR-based call tracking
• Lead distribution & scoring
• Detailed call analytics & heatmaps
• Multi-channel attribution tracking
• Cloud-based VoIP integrations

Pricing: The basic plan starts from $250/per month.

G2 Rating: 4.5/5

 Best For: Sales-driven businesses tracking customer behavior.

7. Invoca

Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue.

Why Choose Invoca?

Invoca is a call intelligence platform that helps sales teams capture real-time insights from customer calls.

Key Features:

• AI-powered conversation analytics
• Call scoring & sentiment detection
• Real-time coaching for sales teams
• Integration with Google Ads & CRMs
• Customizable call tracking dashboards

Pricing: Visit Invoca page for pricing details

G2 Rating: 4.5/5

Best For: Enterprise businesses optimizing sales and service calls.

8. CallTrackingMetrics

CallTrackingMetrics, one of the best call trackers for attributing leads and gaining comprehensive data to optimize your marketing strategies.

Why Choose CallTrackingMetrics?

This platform helps track calls, texts, and chat interactions to improve customer engagement.

Key Features:

• AI-driven call insights & automation
• Geo-based call tracking
• Real-time speech analytics
• Integration with Google Analytics & CRMs
• Automated call scoring

Pricing: The basic plan starts at $79/per month.

G2 Rating: 4.5/5

Best For: Call centers & sales teams needing advanced call analytics.

9. CloudTalk AI

CloudTalk delivers seamless, reliable calls with a worldwide presence, so you can reach every customer, everywhere.

Why Choose CloudTalk AI?

CloudTalk provides intelligent call routing and AI analytics to optimize customer support.

Key Features:

• AI-powered call insights & coaching
• Real-time call transcription
• Call tagging & reporting dashboard
• CRM integrations

Pricing: The basic plan starts at $30/per month.

G2 Rating: 4.3/5

Best For: Customer support teams seeking AI-driven insights.

10. JustCall AI

JustCall is a business communication platform that helps sales, support, and marketing teams make, receive, record, and analyze phone calls, texts, and faxes. It also offers AI-powered insights into customer interactions. 

Why Choose JustCall AI?

JustCall’s AI-powered insights help streamline sales and support workflows.

Key Features:

• Real-time AI call coaching
• Call sentiment & conversation analytics
• Automated follow-up suggestions
• CRM sync & workflow automation

Pricing: The pro plan starts from $49/per month.

G2 Rating: 4.3/5

Best For: Sales and support teams wanting AI-driven performance tracking.

11. Aircall AI

Why Choose Aircall AI?

Aircall focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration. Aircall’s simplicity and focus on customer interactions make it a favourite among teams looking to improve efficiency and service quality.

Key Features:

• Real-time call monitoring and analytics.
• Customizable IVR for personalized customer experiences.
• Integration with top CRMs like HubSpot and Salesforce.
• Cloud-based platform for easy remote access.
• Scalable plans for growing teams.

Pricing: The basic plan starts at $30/user/month.

G2 Rating: 4.3/5

Best For: Scalable sales and customer support teams.

Conclusion

For businesses in the Middle East, AI-powered call insights offer a competitive edge by improving customer engagement, enhancing sales performance, and streamlining call workflows.

By choosing the right AI-powered call-tracking app, businesses can boost productivity, increase customer satisfaction, and drive better business decisions.

 Upgrade to FreJun Today and leverage AI-driven call analytics for your business success!

Further Reading: 7 Popular Apps for Calling in the UAE You Need to Know