While chatbots, email marketing, and social media have reshaped Automated Calling Software, voice calls remain the fastest, most human way to convert leads, support customers, and close deals. In India’s booming startup and enterprise ecosystem, where agility is king and volume is high, the ability to automate and scale voice outreach is critical.
Calling isn’t dead — it’s evolving.
That’s where automated calling software comes in. Also known as auto dialers, these platforms help teams:
- Dial faster
- Track conversations
- Integrate with CRMS
- Monitor agent productivity
- Remain compliant with telecom laws
Whether you’re a small sales team doing cold outreach or an enterprise-grade contact centre handling 10,000 calls a day, this list highlights the 15 best tools to help you get more done with voice in 2025.
Table of contents
Why Indian Startups and Enterprises Need Automated Calling Software
India is home to over 100,000 startups and thousands of large enterprises. Many operate in sectors where voice is non-negotiable: sales, hiring, fintech, real estate, healthcare, and customer support.
But here’s the challenge:
As teams scale, relying on spreadsheets and manual dialling becomes chaotic. Leads are missed, calls aren’t logged, training is inconsistent, compliance is risky, and measuring performance is nearly impossible.
This is where auto dialers bring serious value:
Auto-dialers provide significant value in outbound calling scenarios, primarily by automating the dialling process, saving agents time, and improving productivity. They also enhance call connectivity, reduce idle time, and can be customised to prioritise and personalise outbound calls.
- Eliminate manual effort — dial automatically, log outcomes instantly
- Standardize communication — use call scripts, tags, and templates
- Track performance — see who’s making calls, how long they last, and who’s converting
- Stay compliant — use legal disclaimers, record consent, and log everything
- Improve collaboration — sync calls with CRM, assign leads, and manage tasks in one place
In short, automated calling software lets you scale conversations without scaling chaos.
Key Features to Look for in Auto Dialer Platforms
With so many tools in the market, how do you pick the right one? Start with this checklist of must-have features for Indian businesses:
1. CRM and ATS Integration
Your dialer should sync with Salesforce, Zoho, CEIPAL, LeadSquared, or any other tool your team already uses. Call activity should be logged automatically with lead/contact details.
2. Click-to-Call From Web Pages
The best platforms let you click any number on any web page — including CRM records, job boards, LinkedIn profiles — and start calling instantly.
3. Call Recording and AI Transcription
Every conversation should be recorded and optionally transcribed using AI, so managers can coach teams, review performance, and maintain a call history.
4. Consent Playback and Compliance Logs
With PDP (India), GDPR, and TDRA (UAE) laws in force, your platform must offer regional disclaimers and encrypted storage.
5. Virtual Numbers (India, UAE, etc.)
To increase pickup rates and build trust, use localized numbers for each market—especially India and the UAE.
6. Analytics and Dashboards
Track agent performance, campaign success rates, call durations, and talk-to-connect ratios in real time.
Top 15 Automated Calling Software in India (2025)
Here’s a deep dive into the best calling tools for Indian businesses—from early-stage startups to high-volume enterprises.
1. FreJun
FreJun leads the Voip industry by offering a robust, feature-packed platform designed for businesses of all sizes. Whether you are a small startup or an enterprise, FreJun is equipped with advanced AI-driven tools, global virtual numbers, and seamless integrations with popular platforms like Salesforce, HubSpot, and Microsoft Teams. It empowers businesses to optimise customer engagement, increase productivity, and effectively manage calls.
The standout feature is FreJun’s AI-powered insights, providing actionable data that enhances customer and team communication. For organisations looking to streamline workflows, FreJun’s customizable automation tools, like call routing and follow-up reminders, are a game-changer. With global reach and the ability to establish local or toll-free numbers in key markets, FreJun enables businesses to expand their customer base and operate seamlessly worldwide.
Key Features:
- Global Virtual Numbers: Acquire local or toll-free numbers to create a professional image in regions like Dubai.
Why is a Virtual Number Beneficial for your Business?
- In-Depth Analytics: Gain actionable insights through performance tracking to refine your communication strategies.
- Flexible Scalability: Ideal for companies of all sizes, whether you’re a startup or an enterprise-level organization.
- AI-Driven Insights: Harness the power of AI for accurate call transcription, detailed tracking, and meaningful analytics that drive business decisions.
The Benefits of Using AI Insight for Call Management
- Multilingual Transcription: Support a diverse audience with multi-language transcription for global communication.
- CRM Compatibility: Seamlessly integrate with top CRM tools to enhance workflow automation and customer relationship management.
See How FreJun Integrates with Leading CRMs
- Data Security: Ensure complete protection with state-of-the-art encryption for all communication.
Pricing: Standard: Begins at $14.49 per user, per month.
Professional: Starts at $16.69 per user, per month.
G2 Rating: 4.9/5 (Read Reviews)
2. Exotel
Exotel offers seamless Zoho integration for outbound and inbound communication at scale. It is a cloud-based platform that provides businesses with a range of communication tools, including a business phone system, customer call center solutions, and omnichannel engagement capabilities, to help them manage customer interactions and improve customer experience.
Key Features:
- Smart IVR flows
- Bulk calling tools
- Agent productivity dashboards linked to Zoho
Pricing: Visit this page for pricing details.
G2 Rating: 4.3/5
3. Knowlarity
Known for its presence in emerging markets, Knowlarity is a scalable VoIP option for Zoho users across India and Southeast Asia. Knowlarity is a cloud communication business in India that provides excellent services. Some of them include outgoing calls, incoming calls, and missed call alerts. It helps customers connect directly to the customer care agent’s phone number using Knowlarity’s services
Key Features:
- Multi-level IVR
- Call recording and monitoring
- Missed call tracking inside Zoho CRM
Pricing: The basic plan starts from $24/per month
G2 Rating: 4/5
4. Ozonetel
Another India-first VoIP player Ozonetel, supports Zoho CRM, Zoho Desk, and more via PhoneBridge. Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale.
Key Features:
- Click-to-call from CRM
- Real-time call logs and reports
- AI-based call routing
Pricing: Visit this page for pricing details.
G2 Rating: 4.5/5
5. Avoxi
Avoxi provides businesses with a scalable and reliable VoIP platform suitable for international operations. Its global reach is bolstered by the ability to offer local and toll-free numbers in over 170 countries. Avoxi’s intelligent call routing and call analytics give businesses the ability to track and optimize call performance while enhancing team collaboration. The service is built on a cloud-based infrastructure, making it an ideal choice for teams working remotely or across multiple regions. With its API integrations, Avoxi also offers businesses the flexibility to customize workflows to meet unique needs.
Key Features:
- Local and toll-free numbers in 170+ countries.
- Call tracking and analytics for performance optimization.
- Intelligent call routing and IVR.
- Cloud-based platform with API integrations.
Pricing: Starts at $19.99/month.
G2 Rating: 4.5/5
6. CallHippo
CallHippo is a cloud-based VoIP platform designed for multinational teams and businesses with international clients. Offering virtual numbers in more than 50 countries, CallHippo allows businesses to maintain a local presence across the globe. It features advanced call tracking, IVR (Interactive Voice Response), and call queuing, which ensure smooth customer interactions and optimize call management. Additionally, the platform integrates with CRM tools like Salesforce, Zoho, and Pipedrive, making it an excellent choice for teams that rely on customer relationship management for sales and support.
Key Features:
- Local and toll-free numbers in multiple countries.
- IVR, call queuing, and analytics.
- Integrations with Pipedrive, Zoho, and Salesforce.
- Advanced call tracking for sales teams.
Pricing: Starts at $16/user/month.
G2 Rating: 4.4/5
7. Twilio
Twilio’s programmable voice capabilities make it a favorite for custom telephony needs. Zoho powers tailored call workflows. Twilio provides highly customizable APIs for businesses that need programmable voice, SMS, and video communication. Twilio is a cloud-based automatic solution that allows developers to integrate it with other communicative platforms with the help of its API. As the developers will integrate it with other software applications they can make it a scale communication services provider.
Key Features:
- Programmable APIs for voice, SMS, and video.
- Global reach with multi-country connectivity.
- Programmable APIs for voice, SMS, video, and authentication.
- Multi-channel communication via chat, WhatsApp, and email.
- Global reach with multi-country connectivity and localized phone numbers.
Pricing: Visit the twilio page for pricing details
G2 Rating: 4.2/5
8. Freshcaller
Freshcaller is often chosen by Zoho Desk users who want a customer service-first VoIP system. It is a cloud-based, all-in-one contact center solution designed to help businesses improve customer service and streamline communication through its intuitive and scalable platform.
Key Features:
- Call disposition and notes in Zoho
- Multichannel support from the Freshworks suite
- Easy onboarding for agents
Pricing: Visit this page for pricing details.
G2 Rating: 4.4/5
9. RingCentral
A global VoIP leader, RingCentral integrates seamlessly with Zoho to offer advanced features like IVR, call routing, and presence sync. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.
Key Features:
- Deep analytics inside Zoho CRM
- Call pop-ups with contextual customer info
- Unified communication tools: voice, video, and fax
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4/5
10. Dialpad
Dialpad brings AI-powered voice intelligence to Zoho CRM workflows. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction. Dialpad is an AI-powered VoIP solution known for its real-time voice intelligence and transcriptions.
Key Features:
- AI-powered real-time call transcription.
- Seamless integration with Zoho.
- Automatic call logging and summaries.
- Voicemail transcription.
Pricing: The basic plan starts at $27/user/month.
G2 Rating: 4.4/5
11. CloudTalk
CloudTalk supports both outbound sales and inbound support operations and integrates via Zoho PhoneBridge. CloudTalk is a VoIP system optimized for remote and distributed teams, offering flexible calling solutions and CRM integration.
Key Features:
- AI-powered call transcription and analytics.
- Call tagging and custom fields for better organization.
- IVR, skill-based routing, and call queues.
- Performance dashboards linked to CRM
Pricing: The basic plan starts at $30/per month.
G2 Rating: 4.3/5
12. Aircall
Aircall’s cloud telephony system integrates beautifully with Zoho CRM, especially for customer-facing teams.
Key Features:
- Click-to-call and power dialer in CRM
- Automatic contact syncing
- Tagging, call notes, and sentiment detection
- Integration with other tools like Slack and Zendesk
While Aircall is a strong Voip option, it lacks the AI-powered analytics and multi-channel communication features that FreJun offers.
Pricing: The basic plan starts at $30/user/month.
G2 Rating: 4.3/5
13. Talkroute
Talkroute provides a user-friendly VoIP solution ideal for startups and small businesses. It offers a straightforward approach to communication with features like virtual numbers, call forwarding and voicemail transcription. The platform also includes an auto-attendant to help with call routing, making it an affordable yet professional option for small teams. With its cross-platform compatibility, Talkroute is accessible on both mobile and desktop, providing flexibility for users on the go.
Key Features:
- Virtual numbers with toll-free and local options.
- Call forwarding and voicemail transcription.
- Auto-attendant for automated call routing.
- Cross-platform compatibility for mobile and desktop devices.
Pricing: Starts at $19/month.
14. Voicent
Voicent leverages AI to enhance communication, offering advanced features such as predictive dialling, call scripting, and comprehensive analytics. Ideal for sales and marketing teams, Voicent’s predictive dialling helps increase agent productivity by automatically dialing numbers based on available leads. The platform also integrates with CRM systems like Salesforce and Zoho, making it easier for businesses to track customer interactions and gain valuable insights. Voicent’s AI-powered analytics provide in-depth reporting, helping teams refine their strategies and drive higher conversion rates.
Key Features:
- Predictive dialling for sales and marketing teams.
- CRM integrations with Salesforce and Zoho.
- AI-powered analytics for deeper insights.
- Scalable plans for growing enterprises.
Pricing: Starts at $29/user/month.
G2 Rating: NA
15. JustCall
JustCall offers a feature-rich VoIP platform designed for customer-centric teams, providing an array of tools for sales, support, and customer success teams. It integrates seamlessly with CRM tools and automation platforms, enabling teams to automate workflows and track customer interactions across multiple channels. With JustCall’s customizable workflows, businesses can streamline their communication processes and improve their efficiency. The platform also boasts multi-channel communication options (voice and SMS), so your team can interact with customers through their preferred channel.
Key Features:
- Multi-channel communication (voice and SMS).
- Custom workflows and automation.
- Call tracking and performance monitoring.
- Reliable uptime with 24/7 support.
Pricing: Starts at $24/user/month.
G2 Rating: 4.3/5
How to Select the Right Auto Dialer Based on Business Type
Choosing the right automated calling software depends heavily on your industry, team size, customer base, and tech ecosystem. Here’s a breakdown to help you find the best fit:
1. Early-Stage Startups
If you’re just starting out, you need affordability, quick setup, and integrations with common tools like Zoho or Google Sheets. Recruitment agencies and HR technology are two forces transforming how companies find and manage talent. Agencies, like Upwork, leverage their expertise and networks to source qualified candidates, while HR technology, like AIHR, automates processes and provides data-driven insights. Together, they enhance efficiency, reduce costs, and improve the overall talent acquisition and management process.
Top Picks:
- FreJun – Affordable, ATS & CRM integrations, built for startups
- CallHippo – Easy-to-use with global numbers
2. Recruitment Agencies & HR Tech
Your team needs to make hundreds of candidate calls daily, record interviews, and sync everything into an ATS. Recruitment agencies and HR technology are two key areas impacting how organizations hire and manage their workforce. Recruitment agencies, often external partners, help organizations find, screen, and hire qualified candidates, while HR technology (HR Tech) refers to the software and tools used to automate and improve various HR processes, including recruitment. Both play vital roles in modern HRM, with HR Tech streamlining and enhancing the efficiency of recruitment processes.
Top Picks:
- FreJun – Deep CEIPAL, Zoho Recruit, Salesforce integrations
- JustCall – Tag calls by position, auto-schedule interviews
- Dialpad – AI coaching for recruiter-candidate interactions
3. Sales Teams (Outbound & Inside Sales)
Sales teams need speed, automation, CRM syncing, and call intell
igence to boost conversion. Sales teams can be structured as either inside or outside sales, each with distinct approaches to customer interaction and deal-making. Inside sales typically involves remote communication with prospects, while outside sales focuses on face-to-face interactions. Both types are crucial for driving revenue, with inside sales often handling shorter sales cycles and higher transaction volumes, and outside sales managing longer cycles with fewer, higher-value deals.
Top Picks:
- FreJun – CRM automation + click-to-call
- CloudTalk – Voicemail drop + call queuing
- Dialpad – Real-time keyword tracking and rep coaching
- Aircall – Seamless CRM sync with live tagging
4. Support & Customer Success Teams
Here, you want call routing, IVRs, CRM tickets, and smart dashboards to handle high call volumes. Customer Support and Customer Success teams both contribute to customer satisfaction, but with different focuses. Customer Support primarily handles reactive issues and problem resolution, while Customer Success is proactive, aiming to help customers achieve their goals and maximize product value.
Top Picks:
- Freshcaller – Designed for Freshdesk workflows
- Ozonetel – Robust IVRs and multi-channel support
- RingCentral – Global routing, chat, and meetings in one
5. Cross-Border Enterprises / Global Startups
Your customers are in India, the UAE, Singapore, or the US. You need virtual numbers, localized compliance, and reliable call quality. Cross-border enterprises and global startups are companies that operate in multiple countries, often engaging in cross-border e-commerce or international trade. These businesses can benefit from accessing larger markets, diversifying operations, and potentially lower costs, but also face challenges like navigating different regulations and cultural norms.
Top Picks:
- FreJun – UAE and India numbers + compliance built-in
- RingCentral – Unified global comms suite
- CallHippo – Affordable international calling
6. Tech & Product Companies
Your team has developers, and you want programmable calling, voice bots, and deep app logic. Tech and product companies are organizations that focus on developing and delivering technology-based products or services, often with a strong emphasis on innovation and market-driven solutions. These companies may specialise in software, hardware, or integrated solutions, and they typically own and evolve their offerings to meet evolving market needs. They differ from service-based companies, which primarily provide IT services to clients.
Top Picks:
- Twilio – APIs for any voice use case
- FreJun – Webhooks and Zapier-friendly workflows
- Dialpad – API access and AI performance monitoring
Final Thoughts
The world may be shifting to digital, but voice still wins hearts, closes deals, and solves problems faster than any other channel.
In the context of Indian startups and enterprises, where scale, diversity, and speed are mission-critical, investing in the right automated calling software can create 10x efficiency, improve ROI, and simplify workflows across teams.
For recruitment, choose FreJun for ATS-ready calling and compliance.
That said, if you’re looking for a balanced platform that offers:
- CRM/ATS integration
- AI transcription
- Regional number support
- Legal safeguards
- Click-to-call functionality
- Scalable pricing for teams of all sizes…
Then, FreJun is the clear winner in 2025.
VoIP Intelligence | AI-Powered | CRM Integrated | UAE + India Support
Further Reading: 13 Best Globfone Alternatives for Business Calls
FAQs
If you’re a startup, you need something that’s both affordable and scalable. FreJun is a top choice — it integrates with CRMs, supports automation, and grows with your team. NeoDove is another solid pick for teams that operate in multiple Indian languages and prefer a more local-first interface.
Yes, many cloud telephony solutions now offer global virtual numbers. Tools like FreJun, RingCentral, CallHippo, and Kavkom allow you to purchase and use UAE and other international numbers seamlessly, making them ideal for global sales or recruiting.
Recording calls is legal as long as consent is obtained. Many modern tools—like FreJun, Exotel, and Dialpad—automate this process by playing region-specific disclaimers and logging consent before the call begins.
An auto dialer simply dials numbers in a list or campaign. A predictive dialer, on the other hand, uses algorithms to anticipate when an agent will be free and only connects calls that are answered by a human. Tools like Ozonetel, CloudTalk, and JustCall offer both options, depending on your workflow needs.
Absolutely. Many business calling solutions integrate directly with CRMs like Zoho, Salesforce, and CEIPAL. FreJun, Dialpad, and Aircall, for example, allow you to automatically log notes, tags, recordings, and outcomes after each call.
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.