Top 9 Microsoft Dynamics 365 Phone Integration List for India Calling in 2025

As Indian companies expand globally, CRM platforms like Microsoft Dynamics 365 are becoming central to their sales and support operations. But for most Indian teams working across time zones — from Singapore to the US to the Middle East—one feature still needs optimization: international calling.

While Microsoft Dynamics 365 provides powerful customer management capabilities, it doesn’t offer native international calling. That’s where VoIP integrations come in. These tools embed telephony right into your CRM so Indian teams can dial international numbers, auto-log calls, record conversations, and track outcomes — all without switching tabs.

In this blog, we highlight the 9 best phone integrations that help Indian businesses call globally from inside Microsoft Dynamics 365 in 2025.

Why Indian Businesses Use Microsoft Dynamics 365 for Calling

Microsoft Dynamics 365 has become the CRM of choice for fast-scaling Indian teams in sectors like IT services, SaaS, BPO, recruitment, and manufacturing. Its modular apps for sales, customer service, and marketing make it an enterprise-ready platform.

However, international calling is not a native feature. That’s a critical gap for Indian teams that are constantly on Zoom, WhatsApp, and mobile calls to prospects in Dubai, London, New York, or Singapore.

With a VoIP integration, Dynamics 365 becomes more than a CRM — it becomes a global calling workstation where:

• Sales teams follow up faster with one-click dial
  
• Support teams record and track call outcomes
  
• Managers get call analytics and agent KPIs
  
• Companies save money on ISD charges
  

In short, calling becomes smarter, not harder.

What Makes a Good Dynamics 365 Phone Integration?

A good Dynamics 365 phone integration streamlines communication, enhances agent productivity, and boosts customer satisfaction by integrating phone calls directly into the CRM system. It allows for features like click-to-dial, automatic call logging, and access to customer records during calls, making customer service more efficient. 

For Indian teams, not every phone integration will do. Here’s what to look for in 2025:

• Click-to-call and SMS directly from contact records
  
• Call recording with easy access inside the CRM
  
• Number masking and virtual numbers (e.g., UAE, US, UK, etc.)
  
• Support for Indian agents working in remote or hybrid setups
  
• Automatic logging of call notes, status, and outcomes
  
• Compliance with Indian regulations (TRAI), GDPR, and UAE laws
  
• Affordable pricing in INR or with GST-compliant billing
  

These factors are crucial when integrating VoIP with Dynamics 365 for international business.

Benefits of VoIP Integration with Microsoft Dynamics 365

Integrating Voice over IP (VoIP) with Microsoft Dynamics 365 offers numerous benefits, including enhanced productivity, improved customer experiences, and streamlined workflows. By integrating VoIP, businesses can access real-time call data, automate tasks, and gain valuable insights into customer interactions. 

By integrating VoIP directly into Dynamics 365, Indian businesses unlock benefits that go beyond just cheaper calls:

• Faster Sales Outreach – Dial directly from your CRM. No more copy-pasting or using personal phones.
  
• Better Analytics – Get dashboards on call outcomes, agent performance, and follow-up rates.
  
• Workflow Automation – Trigger actions (e.g., email follow-up) based on call outcomes or missed calls.
  
• Professionalism – Use international numbers that look local to your leads in Dubai, New York, or London.
  
• Call Recording for Training & Compliance – Store conversations securely with easy playback.
  
• Remote Access – Let hybrid or WFH teams call from browser-based or mobile dialers.
  

For companies hiring across India, managing international support, or scaling outbound sales, these benefits are mission-critical.

Top 9 Dynamics 365 Calling Integrations for Indian Teams

Here’s the 2025 list of the most reliable VoIP integrations for Microsoft Dynamics 365 that support international calling from India:

1. FreJun 

FreJun is the most seamless and intelligent VoIP integration for Microsoft Dynamics 365. It offers AI-powered automation, real-time analytics, call transcription, and advanced call routing, making it an unbeatable choice for businesses looking for deep CRM integration.

FreJun is an AI-powered VoIP platform built for businesses looking for smart, automated, and cost-effective communication solutions. Unlike traditional VoIP apps, FreJun automates call handling, integrates seamlessly with CRM tools, and provides real-time analytics.

Key Features:

• Automatic Call Logging – Every call is recorded and synced to the correct customer profile in Dynamics 365.

See How FreJun Integrates with Leading CRMs

• AI-powered call Insights – Get real-time summaries, sentiment analysis, and actionable insights.

How FreJun’s AI Enhances Business Communication

• Click-to-Call & Auto-Dialer – Boost productivity by eliminating manual dialing.
  
  
• Call Transcription & Recording – Capture and analyse every customer interaction.

Discover How FreJun’s Call Recording Works

• Intelligent Call Routing – Ensure calls reach the right person every time.
  
  
• Deep CRM Integration – Access call history, notes, and customer interactions within Dynamics 365.

FreJun offers better features, superior customer support, and a more cost-effective solution compared to competitors. If you’re using Microsoft Dynamics 365, FreJun should be your top VoIP choice in 2025.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

2. RingCentral

RingCentral is a widely known VoIP solution with a feature-rich integration for Dynamics 365. It offers omnichannel communication, allowing teams to handle voice, video, and messaging in one platform. RingCentral is a well-established VoIP solution that offers unified communication features, including messaging, video conferencing, and voice calls. RingCentral MVP is a powerhouse in the VoIP industry, offering a versatile platform that combines voice, video, and messaging. Businesses benefit from its advanced call-handling features, including automatic call distribution, call forwarding, and robust analytics. The platform integrates seamlessly with productivity tools like Microsoft Teams and Salesforce, making it an excellent choice for enterprises looking to streamline communication. With its focus on reliability and scalability, RingCentral MVP caters to businesses of all sizes, from startups to global corporations.

Key Features:

• VoIP, video meetings, and team messaging in one platform.
• Automatic call logging and transcription within HubSpot.
• Advanced call routing and IVR capabilities.
• AI-based noise cancellation for better call quality.

Pricing:  The basic plan starts at $30/user/month.

G2 Rating: 4/5

3. Aircall

Aircall focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration. Aircall’s simplicity and focus on customer interactions make it a favourite among teams looking to improve efficiency and service quality. Aircall is designed for sales and support teams that rely on Microsoft Dynamics 365 for managing customer interactions.

Key Features:

• One-click call recording and logging.
• Call recording and analytics for performance tracking.
• Power dialer to increase outbound calling efficiency.
• Live call coaching and call whispering.

While Aircall is a strong VoIP option, it lacks the AI-powered analytics and multi-channel communication features that FreJun offers.

Pricing: The basic plan starts at $30/user/month.

G2 Rating: 4.3/5

4. 8×8

8×8 provides a unified cloud communications platform with enterprise-grade security and AI-driven analytics.

Key Features:

• AI-driven call analytics & transcription to enhance customer interactions.
  
• Omnichannel communication, including voice, video, chat, and SMS.
  
• Advanced call routing & IVR for streamlined customer support.
  
• Global calling capabilities with high-quality VoIP connections.

Pricing: 8×8 offers flexible pricing plans starting at $24 per user per month.

G2 Ratings: 4/5

5. Vonage Business Communications

Vonage offers a cloud-based VoIP system with strong AI-powered automation and CRM integration. It ensures smooth and professional communication. It also integrates seamlessly with popular CRMs, enabling sales and support teams to work more efficiently. Vonage provides a cloud-based VoIP solution with integrations across multiple business applications, including HubSpot.

Key Features:

• Advanced IVR and call routing options.
• Unified communication across voice, messaging, and video.
• AI-driven call analysis and insights.
• HubSpot integration for streamlined customer management.

Vonage is a strong contender, but FreJun’s AI-powered workflow automation and multi-channel communication make it the superior choice.

Pricing: Vonage’s basic Mobile Plan starts at $19.99 per user per month.

G2 Rating: 4.3/5

6. Nextiva

Nextiva is renowned for its easy-to-use VoIP platform that combines advanced calling features with productivity-enhancing tools. It offers businesses a centralised communication hub that integrates voice, email, and chat for improved collaboration. Nextiva’s analytics and automation tools provide actionable insights into customer interactions, helping businesses enhance their service quality. With affordable pricing plans and scalability, Nextiva is an ideal choice for small to medium-sized businesses looking for a reliable VoIP provider.

Key Features:

• Unified communications platform (voice, video, and chat).
• Call analytics and reporting for tracking performance.
• AI-powered call transcription and auto-attendant.
• HubSpot integration for logging and tracking interactions.
  

Pricing: The basic plan starts from $20.

G2 Rating: 4.5/5

7. GoTo Connect 

GoTo Connect combines VoIP, video conferencing, and team messaging into one intuitive platform. Designed for businesses seeking simplicity and reliability, it offers customizable call flows, high-quality video meetings, and seamless collaboration tools. GoTo Connect is particularly well-suited for small and medium-sized businesses looking to centralize their communication systems without compromising on quality.

Key Features: 

Unified communication with voice, video, and messaging.

• Drag-and-drop call flow customization.
• High-quality video conferencing with screen sharing.
• Scalable plans to meet growing business needs.
• Reliable 24/7 customer support.

Pricing: The basic plan starts at $26/user/month.

G2 Rating: 4.4/5

8. Zoom Phone

Building on its success as a video conferencing leader, Zoom has introduced Zoom Phone, a feature-rich VoIP service tailored for hybrid work environments. Zoom Phone offers high-quality voice communication alongside its renowned video capabilities. Businesses can leverage their global PSTN coverage to ensure seamless international communication. The platform is ideal for teams that frequently use video and voice together, providing a unified experience for remote and in-office employees. Zoom Phone extends the Zoom ecosystem to VoIP calls, making it an excellent choice for businesses already using Zoom for video conferencing.

Key Features:

• Enterprise-grade call routing and management.
• Works seamlessly with Zoom Meetings.
• Secure and encrypted communication.

Zoom Phone is great for video-centric teams but doesn’t match FreJun’s AI-driven automation and sales optimization.

Pricing: Starts from $10/month/user.

G2 Raings: 4.5/5

9. Five9

Five9 is a cloud contact center solution with strong AI and automation features for Microsoft Dynamics 365 users.

Key Features:

• AI-driven call routing.
  
• Predictive dialing.
  
• Call analytics and reporting.
  
• IVR (Interactive Voice Response).
  

Pricing: The basic plan starts at $119/month

G2 Rating: 4.1/5

Final Thoughts

Microsoft Dynamics 365 is a versatile CRM, but without international calling capabilities, Indian businesses miss out on opportunities to connect faster, sell better, and support smarter. By integrating VoIP directly into Dynamics, your team:

• Makes calls from one system
  
• Tracks every interaction
  
• Uses data to improve performance
  
• Reaches global markets without telecom complexity
  

Whether you’re a recruiter, founder, support rep, or sales executive, the right tool lets you do all of this without leaving Dynamics.

For teams looking for affordability, regional number support, and AI transcription, FreJun is a standout choice. For enterprise-grade infrastructure, RingCentral or Aircall may be ideal. The key is to choose a platform that fits your region, CRM workflow, and team stage.

Ready to start calling from Dynamics?
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Click-to-Call | Global Numbers | CRM Sync | Built for Indian Teams

Further Reading: 7 Popular Apps for Calling in the UAE You Need to Know

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