Top 9 Cloud Call Center Software Options in the UAE

In today’s fast-paced business environment, customer service has become the backbone of successful organizations. Companies in the UAE are increasingly turning to cloud call center software to enhance customer interactions, streamline operations, and reduce infrastructure costs. Cloud-based solutions offer flexibility, scalability, and robust features, making them an essential investment for modern businesses.

With numerous cloud call center solutions available, choosing the right one can be overwhelming. This guide explores the top 9 cloud call center software options in the UAE, highlighting their unique features, benefits, and why they stand out in the competitive market.

Top 9 Cloud Call Center Software Options in the UAE

1. FreJun

FreJun is a powerful cloud-based call center software designed to streamline business communications. It is particularly popular among UAE companies for its ease of integration with existing CRM and workflow tools. FreJun helps businesses automate the calling process, ensuring improved efficiency and seamless collaboration between teams.

Key Features:

• Virtual Numbers: Obtain local or toll-free numbers to maintain a professional presence in Dubai.

Why Is A Virtual Number Beneficial For Your Business?

• AI-Powered Insights: Leverages artificial intelligence for call transcription, tracking, and actionable analytics.

Understand FreJun’s AI-powered capabilities here.

• Seamless Integration: Compatible with CRM platforms like Salesforce and HubSpot for professional use.

Learn more about FreJun’s CRM/ATS integration.

• Secure Communication: Ensures data protection with industry-standard encryption.
• Call Scheduling and Reminders: Plan and organize calls effortlessly to ensure timely communication.
• Customisable Call Workflows: Tailor workflows for efficient call routing and automated responses.
• Detailed Analytics and Reports: Access performance metrics to improve communication strategies.

Access FreJun’s call analytics tools.

• Scalability: Perfect for businesses of all sizes, from startups to large enterprises.
• Multi-language Transcription: Supports diverse communication needs across different regions.
• Call Barge and Whisper Features: Supervisors can intervene or provide guidance during calls in real time.

Pricing:  Standard: Begins at $14.49 per user, per month.

              Professional: Starts at $16.69 per user, per month.

G2 Rating: 4.9/5 (Read Reviews)

2. RingCentral

RingCentral is a well-known name in cloud communications, offering a comprehensive platform that integrates voice, video, and messaging services. This software is ideal for businesses looking for an all-in-one communication solution.

Key Features:

• High-quality voice and video calls.
• Flexible international plans with competitive rates.
• Integrated messaging and video conferencing features.
• Scalable solutions for businesses of all sizes.

Pricing: The basic plan for calling is $30/user/month 

G2 Rating: 4/5

3. 8×8

8×8 is a robust cloud call center solution known for its reliability and extensive features. It provides an all-in-one platform for businesses seeking voice, video, and contact center operations in a single package.

Key Features:

• Unlimited international calling plans to select destinations.
• Cloud-based telephony for enhanced flexibility.
• Comprehensive analytics and reporting tools.
• High-definition video conferencing and team chat features.

Pricing: The basic plan starts at 24$ per month.

G2 Rating: 4/5

4. Twilio

Twilio is a developer-friendly cloud communications platform that allows businesses to customize their call center operations with APIs. It is best suited for businesses that require tailored solutions to meet specific needs.

Key Features:

• Programmable APIs for voice and SMS integration.
• Virtual numbers in 100+ countries.
• Advanced call routing and analytics.
• Scalable infrastructure for businesses of all sizes.

Pricing: Pay-as-you-go starting at $0.0085/minute.

G2 Rating: 4/5

5. Freshdesk

Freshdesk is a customer support platform that combines ticketing and cloud-based call center features to enhance customer service. It is widely adopted by UAE businesses due to its ease of use and smart automation.

Key Features:

• Call routing and IVR for efficient support.
• Real-time performance metrics and reports.
• Voicemail, call queuing, and callback options.
• Seamless integration with Freshdesk and other tools.

Pricing: Starts at $18/user/month.

G2 Rating: 4.1/5

6. Aircall

Aircall focuses on improving customer communication, offering a platform designed for sales and support teams. Its features include real-time call monitoring, customizable IVR, and seamless CRM integration. Aircall’s simplicity and focus on customer interactions make it a favourite among teams looking to improve efficiency and service quality.

Key Features:

• Real-time call monitoring and analytics.
• Customizable IVR for personalized customer experiences.
• Integration with top CRMs like HubSpot and Salesforce.
• Cloud-based platform for easy remote access.
• Scalable plans for growing teams.

Pricing: The basic plan starts at $30/user/month.

G2 Rating: 4.3/5

7. Dialpad

Dialpad Talk leverages artificial intelligence to provide businesses with smarter communication tools. Its AI-powered call transcription and sentiment analysis offer valuable insights into customer interactions. The platform integrates seamlessly with popular tools like Google Workspace and Slack, making it an ideal choice for tech-savvy teams. Dialpad’s intuitive design and advanced features cater to businesses aiming to improve productivity and customer satisfaction.

Key Features:

• AI-driven call transcription and sentiment analysis.
• Seamless integration with Google Workspace, Slack, and more.
• Real-time coaching for sales and support teams.
• Voicemail transcription and intelligent call routing.
• Scalable plans for growing businesses.

Pricing: The basic plan starts at $27/user/month.

G2 Rating: 4.4/5

8. Ameyo

Ameyo is a UAE-based cloud call center solution known for its strong localization capabilities. It is ideal for businesses that need region-specific support and customization. Ameyo is a software-based communication platform that helps businesses manage customer interactions. It is a contact center solution that can be used by small and large businesses. 

Key Features:

• Strong local support
• Customizable call flows
• Scalable for enterprise needs
• AI-driven analytics 

Pricing: Visit page for price details.

G2 Rating:  4.3/5

9. 5nine

5nine specializes in providing secure cloud call center solutions, making it a preferred choice for industries dealing with sensitive data. It is widely used by financial institutions and healthcare providers in the UAE.

Key Features:

• High-end security features
• Data encryption and compliance
• Customizable user roles
• Secure cloud storage

Pricing: Visit this page for price details.

G2 Rating: 4.1/5

Conclusion

Selecting the right cloud call center software is crucial for businesses looking to enhance customer service and streamline operations. The UAE market offers a variety of solutions, each catering to different business needs. Whether you require AI-powered analytics, seamless CRM integrations, or secure communications, there is an ideal cloud call center solution for your organization.

Among the top options, FreJun stands out for its automation capabilities and ease of use. As businesses continue to evolve, embracing cloud-based solutions will be a key factor in achieving long-term success. Explore the best software for your business today and elevate your customer interactions to the next level.

Further Reading:  15 Top VoIP Providers in Saudi Arabia for International Calling