Call tracking software allows companies to monitor, record, and analyse their phone interactions with leads and customers. By adopting call tracking software, companies enjoy a variety of benefits, such as improved customer service, access to valuable insights, improved sales processes, and better employee performance. However, all these benefits can be realised only if you choose the right call tracking software. The wrong choice can negatively impact the effectiveness and efficiency of your operations. To help you in this endeavour, we have come up with a list of the top 9 sales call tracking software for India and the Indian market. Let’s dive into it right away.
1) FreJun
FreJun is a robust call tracking software that has a strong AI engine backing it. This cloud telephony platform is the best sales call tracking software thanks to its endless list of automation features. The platform’s analytics feature helps you gain valuable insights from your team’s call data. This helps in making informed decisions, optimising your sales operations, and identifying areas for improvement. The platform not only records all your calls but automatically transcribes them for future reference.
Key Features: Auto dial, call routing, integration with various CRM and ATS platforms, voice broadcast, and AI insights.
Pricing: The basic plan starts at $14.49/user/month
G2 Review: 4.9 out of 5
2) CallHippo
CallHippo is another popular call tracking software, particularly among contact centres. Besides monitoring your calls and offering rich insights, CallHippo also comes with a predictive dialer that enhances the efficiency of your sales team. This particular feature smartly filters out those numbers that are not reachable, thereby saving precious time for your associates. The call tracking feature is particularly useful for conducting personalised training programs for your team.
Key Features – Global Connect, click-to-dial, smart switch, predictive dialer, forward-to-device, call cascading, and gamification.
Pricing – The most basic plan starts at ₹1300 per user per month.
G2 Ratings – 4.4 out of 5
Looking for CallHippo alternatives? Check out our blog on Top 11 CallHippo Alternative.
3) CallRail
CallRail is a dedicated call analytics platform that can smartly track both your inbound and outbound calls. Callrail’s capabilities don’t end with recording calls. It also transcribes, analyses, and scores the interactions, making this an ideal choice for sales teams looking to identify key areas for improvement. The platform is capable enough to identify words and phrases in the call, which is quite useful for lead qualification. The call transcription, on the other hand, helps in understanding the overall context of the call.
Key Features: Call recording, call tracking, call routing, form tracking, custom form builder, call transcripts, and keyword analysis.
Pricing: The most basic plan is priced at $40 per user per month.
G2 Ratings – 4.6 out of 5
4) CloudTalk
CloudTalk is a VoIP telephony platform that is also adept at tracking calls. It is one of the popular tools among customer service teams and sales teams due to its features like call back, call notes, and IVR. CloudTalk offers an intuitive dashboard that displays call insights and enables you to analyse the progress of associates in a deal. The platform is also highly customisable and offers features like predefined rules and personalised messages to achieve this.
Key Features: Call queuing, call recording, voice call, automated Call distribution, call tagging, integrations with other platforms, and call statistics.
Pricing: The base plan started at $25/user/month
G2 Review: 4.3 out of 5
5) TeleCRM
The next call-tracking software on our list is TeleCRM, which is a homegrown cloud telephony platform. This is one of the best tools for sales and marketing teams due to its rich feature set related to creating and managing call campaigns. In fact, the service provider claims that it is a call tracking customer relationship management software. This means you can manage every detail about calls and leads without switching platforms. A true single source of truth for all your communication requirements.
Key Features – Call reminders, autodialer, call recording, leaderboard report, sales reports, and triggers & workflows.
Pricing – The most basic plan is priced at ₹599 per user per month.
G2 Rating – Not rated
6) Dialfire
Dialfire is a cloud dialer that has found tremendous application among sales teams and call center agents. It is a great tool to streamline your communication processes. Dialfire is also an efficient call-tracking solution that helps in optimizing your sales call strategies. If you are a manager, you have the ability to silently listen to calls or even send a message to the associate and help them during a live call. The tool automatically records all your sales calls as part of its standard workflow. You can also record a call manually by clicking a button.
Key Features – Real-time analytics, call monitoring, reports, webhooks, data import and export, and predictive dialer.
Pricing – Contact the Dialfire team for pricing details.
G2 Ratings – 4.3 out of 5
7) Zadarma
Zadarma is a cloud phone system that is particularly known for its international calling capabilities. The tool provides over 30,000 phone numbers to users from over countries. It is also an advanced call tracking platform that tracks your interactions with potential customers without you having to navigate to another platform. The tool also lets you oversee the performance of every sales associate so that you can personalise your training plan. The analytics and reporting functionality gives you access to valuable insights, which, in turn, lets you better understand the bottlenecks in your sales process.
Key features: IVR, call queue, call holding, conditional and unconditional call forwarding, call pickup and answer, and call recording.
Pricing: Zadarma has a free plan. Its basic plan starts at $39/month.
G2 Review: 3.9 out of 5
8) CallTrackingMetrics
CallTrackingMetrics is a platform that is dedicated to tracking calls and generating insights from them. The platform has the capability to track any attribute related to your leads and show which call campaign is working best for you. Apart from this, the tool also records and transcribes your call so that your agents can spend more time on mission-critical activities like negotiating and closing deals. The platform’s robust AI engine can analyze and highlight your customer behaviour so that you can tailor your pitch accordingly.
Key Features: Integration with workflow tools, dynamic number insertion, custom routing, call recording, and softphone.
Pricing: Basic plan starts at $39/mo
G2 Review: 4.5 out of 5
9) Servetel
The last sales call tracking software on our list is Servetel. The platform comes loaded with a wide array of cloud telephony features that make it a breeze to create, receive, and manage incoming and outgoing calls. The platform’s custom API integrations ensure that you can connect it with any tool of your choice so that you do not have to switch between them to handle various day-to-day operations. The platform also comes with a smart dashboard that enables managers to monitor agents and campaign status.
Key Features: Call forwarding, IVR, call routing, call tracking, missed call service, and toll-free number.
Pricing: Contact the Servetel team for pricing details.
Ratings
G2 – 5 out of 5
Conclusion
The top 9 sales call tracking software solutions highlighted in this blog offer a wide range of functionalities to meet the diverse needs of Indian businesses, from startups to established enterprises. Whether you prioritise advanced analytics, seamless CRM integration, or the convenience of a personalised dashboard, there’s a solution out there for you.
A writer/business analyst, who enjoys expressing creativity through painting during leisure hours. Embracing the 'Workcation' philosophy, he seamlessly blends the craft of writing with the allure of exploring new destinations.