In the last few years, TeleCMI has been the go-to cloud telephony platform choice for many businesses. However, the dynamic nature of communication requirements has prompted several existing customers and leads them to explore TeleCMI alternatives that might better suit their needs. Whether it’s enhanced features, cost-effectiveness, or scalability, the quest for the perfect communication tool is ongoing. In this blog, we’ll delve into the top 7 alternatives to TeleCMI, analysing their key features and benefits to help you make an informed decision.
1. FreJun
FreJun is the best TeleCMI alternative for sales and recruitment teams. It is fully capable of automating most of your calling workflows and boosting the overall efficiency of your associates. They have a powerful autodialer feature that eliminates the need to manually input a number. Agents can simply select a list of contacts, and the platform will automatically dial one number after another. FreJun also generates AI-powered insights and the transcripts of every call. This reduces the time and effort needed to manually prepare call summaries for further analysis.
Key features: Virtual number, Click-to-call, call transcription, CRM/ATS integration, Autodial, Reports and Analytics, Call routing, Voice broadcast, and AI insights.
Pricing: The basic plan starts at $16.99/mo
G2 Review: 4.9 out of 5
2. Aircall
Aircall is another popular communication system that elevates the quality of every business conversation you have. It is easy to set up and can be achieved without the help of your IT team. The goal of this platform is to help your sales team engage in fruitful conversations with your customers every time they pick up the phone. There is also the option to integrate the platform with the CRM of your choice so that you have a single source of truth for all customer-related interactions.
Key features: Toll-free numbers, business numbers, call conference solution, voice mail, call routing, extensions, block list numbers, virtual call centre, SMS business text messaging, warm transfers, time-based routing, call recording, call transcription, integrations, custom filters.
Pricing: The basic price starts at $40/mo with a minimum of 4 licenses.
G2 Review: 4.3 out of 5
3. RingCentral MVP
Ringcentral is a leading cloud phone system that has reinvented business communication through automation and Artificial Intelligence. Being a cloud VoIP system, there is no need to install any costly hardware at your premises. You can enjoy high-quality and reliable communication from any part of the world. All that you need is a good internet connection. They also have a unified app feature that ensures that you can access all their features on the go. For instance, you can easily set up a business phone number on your smartphone. You can even convert a voice call to a video call in a single click.
Key features: Virtual PBX, Calling and mobility, Phone system administration, IVR, international phone service, analytics and reporting, automatic call recording, visual voicemail, hot desking, vanity or toll-free number, caller ID, call delegation, unified inbox, and integrations.
Pricing: The base plan starts at $30/mo
G2 Review: 3.9 out of 5
4. JustCall
JustCall helps in managing your entire business communication needs from a dedicated app. You can monitor your agents’ performance and ramp up their productivity with the help of valuable insights that get generated on a regular basis. One great feature of this platform is Call Whispering, which lets managers listen to live calls without interrupting ongoing conversations. They can even speak directly to an agent without the customer knowing. This is useful to help agents who are struggling to speak to a customer and close the deal.
Key features: Autodialer, toll-free number, appointment reminder, client feedback, routine follow-up, record calls, custom numbers, blacklist number, virtual call centre, call id, custom greetings, Call forwarding, IVR, automation, and integrations.
Pricing: The basic justcall plan starts at $29/mo
G2 Review: 4.2 out of 5
Further Reading: Top 11 alternatives to JustCall
5. Genesys Cloud CX
Genesys offers an all-in-one cloud contact centre solution. It bridges the gap between customers and agents through calls, SMS, and chat. The platform reduces the workload of your agents through its intelligent IVR feature that is driven by natural language processing and predictive AI. Customers can also request a callback so that they don’t have to wait on the call. The agent can call them immediately once they are available. You can also build calling workflows through a simple drag-and-drop interface.
Key features: Automatic call distribution, analytics and reporting, artificial intelligence and automation, customer self-service, digital customer engagement, IVR, unified communication, chatbots, predictive routing, virtual assistants, workflow automation, and integrations.
Pricing: The basic plan starts at $75/mo
G2 Review: 4.3 out of 5
6. Aloware
Aloware is a cloud-based contact centre platform that is best suited for small and medium businesses. The platform helps you stay ahead of the competition by letting you communicate at scale. The platform comes loaded with an advanced power dialer feature that dials 300+ leads a day. This could be either from your CRM or through manual upload. To boost your pickup rates, Aloware follows industry standards like STIR/SHAKEN and A2P 10 DLC. This ensures that your number is not shown as spam to the call receiver.
Key features: Cloud phone system, cloud routing with precision, AI-powered IVRs, Spam protection, personalised voicemails, call transcription, deal intelligence, extensions, call scripts, progressive dialer, ring groups, smart coaching, AI voice analytics, integrations.
Pricing: The basic price starts at $40/mo
G2 Review: 4.2 out of 5
7. Cloudtalk
Cloudtalk is a VoIP business calling solution that is tailored to customer service teams and sales teams. Managers can create campaigns and prepare call scripts/questionnaires for agents within this platform. This way, the team can focus on the call, leaving everything else to the platform. Cloudtalk also has a powerful call flow designer that lets you tailor the workflows related to both inbound and outbound calls.
Key features: Extensions, 3-way calling, call transfer, voicemail drop, power dialer, personalised message, skill-based routing, IVR, VIP Queues, workflow automation, ring groups, call monitoring, real-time dashboard, analytics, and user management.
Pricing: The base price starts at $25/mo
G2 Review: 4.3 out of 5
Parting Thoughts
As you can see, there are plenty of alternatives to TeleCMI, each offering unique advantages to users. While TeleCMI has undoubtedly made its mark in the market, the exploration of alternatives is crucial for businesses to stay ahead in this competitive market. The key lies in understanding the specific needs of your organisation and finding a solution that not only meets but exceeds those requirements.
Further Reading: Top Alternatives to Skype Calling
Subhash is the Founder of FreJun. The call automation platform.