Traditional phones are no longer flexible, reliable, or fast enough to meet the changing needs of modern businesses. This is why many of them have adopted VoIP phone systems and cloud telephony solutions to meet their communication needs. Due to the convenience and accessibility of these solutions, it’s no wonder that more and more businesses are moving to them. MagicJack is one such VoIP-based communication solution. But despite its rich feature set and affordable pricing plans, many businesses are looking for alternatives to MagicJack that are more suitable to meet their objectives. So, here are the 11 best MagicJack alternatives that you can consider today.
1) Frejun
Frejun is the best MagicJack alternative to manage all your communication in one place. The best part about Frejun is that it automates all your calling processes. It even provides an eagle-eye view of your operations thanks to the built-in analytics engine. It offers rich insights to make data-driven business decisions. Managers can effortlessly track their team’s productivity and identify the bottlenecks. This will help in providing the required training to the associates. You can integrate Frejun with your CRMs so that there is a single source of truth for all your communication and lead data.
Key features: Virtual number, click-to-call, call transcript, CRM/ATS integration, Autodial, reports and analytics, call routing, voice broadcast, and AI insights.
Pricing: The basic plan starts at $19/mo
G2 Review: 4.9 out of 5
2) Vonage
Vonage is a comprehensive communication suite ideal for both homes and businesses. Initially started as a simple VoIP service provider, Vonage has now scaled to provide a vast array of communication services. For instance, Vonage business communication enables you to make phone calls straight from your computer using VoIP. Using its dedicated app, you can use different functionalities like calling, video conference, and messaging. If your business already has a physical VoIP-compatible phone, then Vonage can be easily ported to that device.
Key features: Local phone number, call recording, SSO & SCIM, International company number, business inbox, Auto-attendant, mobile app, Call blocking, call park, call rerouting, call tagging.
Pricing: The basic plan for unified communication starts at $19.99/mo
G2 Rating: 4.3 out of 5
3. GoTo Connect
GoTo Connect is a robust communication system tailored for small and medium businesses. The platform provides a VoIP-based communication channel so that your associates can stay in touch irrespective of their location. Also, GoToConnect is device-agnostic, which means you can use it from any device of your choice. Long story short, the platform provides you with everything that is needed for managing your day-to-day operations, right from virtual receptionist to video conferencing.
Key features: Unlimited phone numbers, international calling, Local numbers, vanity numbers, number porting, call transfers, voicemail to text or transcript, customisable auto attendants, call routing, call forwarding, call queuing, call analytics and reporting.
Pricing: The basic plan starts at $27/mo.
G2 Review: 4.4 out of 5
4. Servetel
Servetel is ideal for those businesses looking for a contact centre solution. It is a cloud-hosted communication platform that helps hundreds of businesses manage customer support and attract leads efficiently. They have over 75 features to improve the efficiency of your workplace. Their voice API is fully customisable. This means businesses can create call flows as per their requirement and also create their own interactive voice system to improve caller experience.
Key features: Call recording and control, answering machine detection, interactive platform, voice broadcast, text-to-speech, integrations, virtual number, voice broadcast, mobile app, intelligent analytics portal.
Pricing: Servetel offers a 10-day free trial, after which they offer personalised plans for every type of business.
G2 Review: 5 out of 5
5. Dialpad
Dialpad is a modern communication tool powered by Artificial intelligence. It is a cloud-based unified communication platform that helps businesses manage phone calls and other communication channels from a single interface. Dialpad’s unique dual cloud architecture and global network coverage ensure that you always enjoy excellent call quality, irrespective of your location. Apart from phone calls, the tool also lets you send SMS. You can also get features like video conferencing and screen sharing to bolster employee collaboration.
Key features: HD call quality, Unified communication, voicemail transcription, call recording, call forwarding, call routing, AI meetings, AI recap, real-time analytics, Integration, API & webhooks.
Pricing: The basic plan starts at $23/mo
G2 Review: 4.4 out of 5
6. Open phone
OpenPhone is another VoIP solution that is tailor-made for small businesses. It helps startups and SMBs to easily set up their first business phone system. It offers all the necessary features like business hours, call recording, call routing, and much more to automate most of the calling operations. The tool also has a mobile app which you can use to call and send messages on the go. With OpenPhone, you can choose your own number or convert your existing number to VoIP.
Key features: Workspace, call recording, call routing, local number, international number, toll-free numbers, transcribe voicemails, Workflow automation, analyse calls, Analytics
Pricing: Contact the OpenPhone team for a personalised pricing plan
G2 Review: 4.7 out of 5
7. RingCentral
RingCentral comes loaded with a wide range of features to help businesses manage their calling needs. They offer one of the most secure communication services. Apart from high-level encryption of all your calls, the platform also employs security features like regular data centre audits, single sign-on for protection, two-factor authentication, and advanced account management. If you use an analogue phone to make calls, RingCentral will provide you with an analogue telephone adapter to digitise analogue voice data.
Key features: Mobile and web app, inbound call management, call routing, multi-level auto attendant, 24/7 support.
Pricing: The basic plan starts at $30/mo
G2 Review: 3.9 out of 5
8. Dialer HQ
Dialer HQ is a cloud-based phone system that can help in boosting the efficiency of your workplace. Some of the key features of Dialer HQ include call routing, lead generation, and customer support. The tool helps save your associates’ time by automating the way they dial or receive calls. For example, Dialer HQ can automatically route calls to the appropriate person or department based on the exact needs of the caller. This means your associates need not have to manually route calls, which can be a time-consuming and error-prone process.
Key Features: Predictive dialer, call recording, smart call forwarding, call conference, analytics, auto attendant, integration with CRM and other business software, call recording.
Pricing: They have a free plan with limited features, while the basic paid plan starts at $9.99/mo
G2 Review: 4.5 out of 5
9. Ooma
Ooma is a state-of-the-art VoIP solution that offers several unique features to streamline your communication processes. For instance, it virtual receptionist ensures that your customers need not be on hold until an associate is available. The platform also allows you to create customised greetings for your callers. Ooma offers dedicated IP phones if you wish to upgrade your desk phone. You can easily convert your phone system to VoIP and also convert your present number to a VoIP number.
Key Features: Virtual receptionist, Mobile app, multi-ring, Ring groups, extension dialling, Call forwarding, voice mail, call transfer, call logs, 3-way calling, low international rates, unlimited calling in the US and Canada, Intercom, IP Phone paging.
Pricing: The basic plans start at $19.95/mo.
G2 Review: 4.5 out of 5
Further Reading: Top 11 Alternatives to Ooma
10. Grasshopper
Grasshopper is a virtual phone system that offers you a dedicated phone number for your business. Apart from this, you can easily set up customised messages for your users whenever they dial into your business. Grasshopper’s VoIP + WiFi calls ensure that your call quality is top-notch and you never miss a call from your customer. It also comes with a native app that helps you manage calls straight from your mobile phone.
Key Features: Desktop + Mobile App, Business Texting, Call forwarding, voicemail transcription, Voicemail, simultaneous call handling, virtual fax, extensions, custom greetings, incoming call controls, call transfer, reporting, and business phone numbers.
Pricing: Grasshopper starters at $28/mo
G2 Review: 4 out of 5
11. Google Voice
The tech giant Google also has a VoIP solution known as Google Voice. It is an easy-to-use phone system that comes with a unified dashboard. This dashboard is accessible from anywhere and on any device, like mobile, desktop, and tablet. The tool lets you customise your communication workflows on a day-to-day basis. It is powered by Google AI that can easily detect spam calls and transcribe your voicemails. All your calls can be easily analysed through Google’s advanced reporting feature.
Key features: Number assignment, porting, billing, blocking spam calls, transcribing voicemails to text, integration with Google apps, multi-level auto attendant, ring groups, Desk phone and ATA support, Advanced reporting, call recording.
Pricing: The basic plan starts at $10/mo
G2 Review: 4.1 out of 5
Conclusion
While MagicJack has been a key player in the VoIP industry, it has become important to explore alternative options that can better align with the evolving needs of businesses. This list of MagicJack alternatives showcases a diverse range of VoIP service providers, each offering a unique set of features and benefits. Ultimately, the choice of the right VoIP service provider for your business should depend on your specific needs, budget, and long-term goals. So go ahead and pick an alternative to MagicJack from this list.
Further Reading: Top 11 Alternatives to Reliance Global Call
Subhash is the Founder of FreJun, the global call automation platform. With 8+ years of entrepreneurial experience, FreJun was established to help customers with their voice communication needs. The goal of FreJun is to develop cutting edge technology and solutions to help customers.